Lastest Firmwares break AD

Questions about using Windows AD service.
fabybaruz
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Re: Lastest Firmwares break AD

Post by fabybaruz » Tue Dec 04, 2018 5:17 am

When I saw the new firmware i send update to helpdesk but for all the day no reply.
I don't think this resolve the problem because nothing in mentioned to AD.
Bu the Qnap want that the customer change brand ?
the helpdesk say that is a developer problem non a support problem; incredible

fabybaruz
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Re: Lastest Firmwares break AD

Post by fabybaruz » Tue Dec 04, 2018 5:21 am

ITguy154 wrote:
Tue Dec 04, 2018 12:32 am
I am having the same issue. I plan on upgrading to firmware 4.3.6.0776 tonight. I will post results tomorrow morning.
we await your response with interest

MMnasbase
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Re: Lastest Firmwares break AD

Post by MMnasbase » Tue Dec 04, 2018 6:24 pm

Update to my FileSTATION problem:
the problem occures with the Filestation APP within the QNAP interface. Do not think this has anything to do with the Browser I use. It seeems more like a problem mentioned a few times in the formum after firmware update, that Filestation crahes and does not even open or that it opens but shows nothing under the NAS Name on the left tree even after some time waiting.

The new firmware: i am quite sure that wont help. No comment regarding DNS or AD in the readme....

Besides that: we also elimineted all DNS from Providers and Google and even set the DNS resolving to one extra Network card: dit not help. If it is the trick you mentioned it would be funny. But maybe it works. Giving up at DNS resolution using DNS server1 it takes DNS server2 and since this is the same it tries longer with the one and only. Maybe this makes it work in most cases. But this would be THE hint for the developers (timeout problems?, Trigger Problems?).
Last edited by MMnasbase on Wed Dec 05, 2018 9:21 pm, edited 1 time in total.

ITguy154
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Re: Lastest Firmwares break AD

Post by ITguy154 » Tue Dec 04, 2018 8:19 pm

Hi guys - so I updated my firmware last night and it did NOT fix my File Station issue with it not loading.

MMnasbase
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Re: Lastest Firmwares break AD

Post by MMnasbase » Wed Dec 05, 2018 9:26 pm

As is thougt. I hope update to a new Firmware as soon as AD function break is really solved will bring also my Firestation back.
But my hopes are getting smaller and smaller. It is not really trustfull that something like this happens. Especially for Power users with expensive NAS units.
For me: i moved from DELL servers to NAS and now i think to not follow this path in the future. Because having problems with clients ike this with the AD broken ruins my own business.

d1alup
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Re: Lastest Firmwares break AD

Post by d1alup » Fri Dec 07, 2018 6:52 am

so I've been struggling with Active Directory problems like the rest of you. Finally had time today to sit down and troubleshoot and fix my environment so thought it might help someone else if I shared. All my trouble seemed to come from the fact that the default gateway didnt think it was working as it couldn't detect an internet connection. My NAS is on a secure network and doesnt have internet so this is by design but it seemed to make my NAS very upset. I also have my DNS servers on a different subnet so the NAS was unable to resolve the name of the domain controller when it tried to join my domain.

Going into Network & Virtual Switch, changing the view to advanced, and then adding a static route to the subnet my DC is on fixed my problem. The DNS server could respond to the DNS request to get AD information and then QNAP could join the domain. Now I can go and fix all the permissions on my shared folders :/

csoft
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Re: Lastest Firmwares break AD

Post by csoft » Thu Dec 13, 2018 4:44 pm

Had the same problem with Domain Groups disappearing twice or more a day with a new TS-877XU-RP on this firmware.

The fix provided by support (that has been working for a few days) was Control Panel > Privilege > Domain Security > Edit Redundant Domain Controller. DNS A was set to the correct IP for the domain controller but DNS B was pointing to 8.8.8.8. Changing DNS B to the same as DNS A was the fix.

I certainly never went into the Redundant Domain Controller settings or to my knowledge configured 8.8.8.8 whilst joining the domain so I assume this is copied from the normal DNS settings.

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