Cannot add folders to Media management

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czerwinski1977
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Posts: 4
Joined: Sun Mar 19, 2017 5:23 pm

Re: Cannot add folders to Media management

Post by czerwinski1977 »

I work with TS-419 PII QTS 4.3.3.0095, and I have the same problem.
The ssh commands did not change anything.
Are there any updates in that matter?
Thanks!
johnson407
Easy as a breeze
Posts: 391
Joined: Wed Nov 04, 2009 2:45 pm

Re: Cannot add folders to Media management

Post by johnson407 »

you should contact support at https://helpdesk.qnap.com
czerwinski1977
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Posts: 4
Joined: Sun Mar 19, 2017 5:23 pm

Re: Cannot add folders to Media management

Post by czerwinski1977 »

johnson407, thank you for your response.

I stepped back to QTS 4.2.4 and now it is working. Perhaps I should wait for 4.3 to become stable.
pingo123
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Posts: 1
Joined: Thu Jul 26, 2018 10:51 pm

Re: Cannot add folders to Media management

Post by pingo123 »

Had same problem, tried all the other stuff without luck.
I also had problem installing "Media Streaming add-on"

This is how i solved it

Goto Control Panel \ Shared Folders

Under Shared Folder Press "Restore Default Shared Folders "

And everything was working again. :DD :D

Model TS-659 Pro II
Firmware 4.2.6
tien113
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Posts: 1
Joined: Thu Sep 13, 2018 12:36 pm

Re: Cannot add folders to Media management

Post by tien113 »

johnson407 wrote:if you can use SSH, try the following commands

/etc/init.d/mariadb.sh restart
/etc/init.d/QMediaService.sh restart

then try adding the folder again via the UI
It worked and I don't know why???
Tieray68
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Posts: 1
Joined: Sat May 09, 2020 3:53 am

Re: Cannot add folders to Media management

Post by Tieray68 »

johnson407 wrote: Fri Feb 26, 2016 5:51 pm if you can use SSH, try the following commands

/etc/init.d/mariadb.sh restart
/etc/init.d/QMediaService.sh restart

then try adding the folder again via the UI
Jesus! Thank you body, I was struggling with this issue.
With a TS-451, Firmware 4.4.2.1270

Now it works.
tmsk06
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Posts: 1
Joined: Sat Aug 14, 2021 5:14 pm

Re: Cannot add folders to Media management

Post by tmsk06 »

Hello,
Above commands were not enough for me. QNAP published this support page :) :
https://www.qnap.com/en/how-to/knowledg ... -to-fix-it

Similar commands with removal of corrupted library database.
Cheers.
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OneCD
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Joined: Sun Aug 21, 2016 10:48 am
Location: "... there, behind that sofa!"

Re: Cannot add folders to Media management

Post by OneCD »

* topic locked to prevent further necroposting *

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