QTS 4.3 TS43A Thumbnail Generation failed

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lowfi
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Re: QTS 4.3 TS43A Thumbnail Generation failed

Post by lowfi » Wed Apr 26, 2017 1:10 am

Do you guys have the media library on a ssd drive?

jdgszorro
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Re: QTS 4.3 TS43A Thumbnail Generation failed

Post by jdgszorro » Wed Apr 26, 2017 1:17 am

No.

Enviado desde mi F8331 mediante Tapatalk

milos42
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Re: QTS 4.3 TS43A Thumbnail Generation failed

Post by milos42 » Tue May 16, 2017 4:28 am

QTS 4.3 TS43A Thumbnail Generation failed latest fw, same issue.

denisj
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Re: QTS 4.3 TS43A Thumbnail Generation failed

Post by denisj » Fri May 19, 2017 12:43 am

Same issue here...
I think Qnap will fail cause assistance of this type of "manage the issues" of clients.
I also open a ticket 4 days ago and nobody answer me.
Greate Qnap ...very good assistance after I spent a lot of money on your box...
- Qnap TVS-882 (i5/16GB version)
- 4 X 4TB WD RED (Raid5)
- Zotac ZT-P10510B-10L GeForce GTX 1050 Ti 4GB GDDR5 (for Win8.1 VM)
- Samsung MZ-76E500B SSD 860 EVO 500 GB (for Win8.1 VM)
- Qnap M.2 Card (QM2-2P-244A) with Samsung 970 EVO, 500 GB, M.2, NVMe (for SSD cash)
- Crucial CT2K8G4DFD824A 16 GB Kit (8 GB x2)

lowfi
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Re: QTS 4.3 TS43A Thumbnail Generation failed

Post by lowfi » Wed Jun 07, 2017 4:42 pm

Is anyone of QNAP reading this?

denisj
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Re: QTS 4.3 TS43A Thumbnail Generation failed

Post by denisj » Wed Jun 07, 2017 5:03 pm

I think is better if you open a ticket
- Qnap TVS-882 (i5/16GB version)
- 4 X 4TB WD RED (Raid5)
- Zotac ZT-P10510B-10L GeForce GTX 1050 Ti 4GB GDDR5 (for Win8.1 VM)
- Samsung MZ-76E500B SSD 860 EVO 500 GB (for Win8.1 VM)
- Qnap M.2 Card (QM2-2P-244A) with Samsung 970 EVO, 500 GB, M.2, NVMe (for SSD cash)
- Crucial CT2K8G4DFD824A 16 GB Kit (8 GB x2)

P3R
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Re: QTS 4.3 TS43A Thumbnail Generation failed

Post by P3R » Wed Jun 07, 2017 5:57 pm

lowfi wrote:Is anyone of QNAP reading this?
No this is a user community and Qnap only very rarely take part here. Please contact Qnap helpdesk if you want their attention.
RAID have never ever been a replacement for backups. Without backups on a different system (preferably placed at another site), you will eventually lose data!

A non-RAID configuration (including RAID 0, which isn't really RAID) with a backup on a separate media protects your data far better than any RAID-volume without backup.

All data storage consists of both the primary storage and the backups. It's your money and your data, spend the storage budget wisely or pay with your data!

hitman666
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Re: QTS 4.3 TS43A Thumbnail Generation failed

Post by hitman666 » Wed Jun 28, 2017 4:50 pm

Issue is still unsolved in QTS 4.3.3.0229 with a TS-231. Annoying :evil:

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schumaku
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Re: QTS 4.3 TS43A Thumbnail Generation failed

Post by schumaku » Thu Jun 29, 2017 1:32 am

hitman666 wrote:Same here everytime Surveillance Station 5.1.1.0 records a new motion detected clip of my IPcam and writes it down on my TS-231 running QTS 4.3.3.0095 :cry:
...
Issue is still unsolved in QTS 4.3.3.0229 with a TS-231


Afraid, not the same like the OP. The QNAP Surveillance Station recordings are making use of a proprietary format, and are not intended to be used off the Surveillance Station and QVR Client context. Any attempt to create thumbnails from these files will fail.

I'd suggest to remove the Recordings share (or whatever shared folder is used for Surveillance Station storage) from the Media Library.

Regards,
-Kurt

hitman666
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Re: QTS 4.3 TS43A Thumbnail Generation failed

Post by hitman666 » Sat Jul 01, 2017 2:45 am

schumaku wrote:The QNAP Surveillance Station recordings are making use of a proprietary format

Well, by creating AVI files at least the wrapper format used by QNAP isn't proprietary for real but of course the used codec is it indeed. Nevertheless even Windows Media Player plays the recorded files flawlessly.

schumaku wrote:I'd suggest to remove the Recordings share (or whatever shared folder is used for Surveillance Station storage) from the Media Library

Thanks for that hint. Made a corresponding exclusion and seems to work fine. No fault alarms until now.

schumaku wrote:Any attempt to create thumbnails from these files will fail

However, at least in File Station thumbnails are being created without any errors anyway.

paqmac
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Re: QTS 4.3 TS43A Thumbnail Generation failed

Post by paqmac » Tue Oct 24, 2017 8:35 am

Thumbnail failed with mp4 and .jpg files in my Media library (fotos and movies)... nothing about surveillance property files or extensions, only coincidence.
Very annoying.
Firm: 4.3.3.0299
Print:
https://drive.google.com/file/d/0B6vr4onvMyd1endBSXhCd0FUTG8/view?usp=drivesdk

Blisk
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Re: QTS 4.3 TS43A Thumbnail Generation failed

Post by Blisk » Mon Jul 08, 2019 8:32 pm

This problem still persist

App Name: Multimedia Console
Category: Thumbnail
Message: [Multimedia Console] Failed to generate thumbnail for /share/CACHEDEV1_DATA/Download

Blisk
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Re: QTS 4.3 TS43A Thumbnail Generation failed

Post by Blisk » Sat Jul 13, 2019 12:28 am

nobody solved this?

Scampi77
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Re: QTS 4.3 TS43A Thumbnail Generation failed

Post by Scampi77 » Sat Jul 20, 2019 2:31 pm

I've no idea whether this is relevant or not, but I've been scratching my head over a few failed thumbnail generations recently on a load of video file, which may coincide with the firmware update, and I came across this thread.

I'm streaming to a PS3 via the Twonky Media Server and have found that if I move the files to a different directory the thumbnails seem to show up fine, but move them back again and the thumbnails disappear again. I thought it might be something to do with the length of the file path, but that doesn't seem to be the case.

Also, the thumbnails seem to show up fine as they are on another DLNA media server that comes up on the PS3.

This post may make no sense at all - I'm not very technical at this sort of thing, but it just seemed really weird and may be related.

Vivrichardso
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Re: QTS 4.3 TS43A Thumbnail Generation failed

Post by Vivrichardso » Fri Aug 23, 2019 5:02 pm

Media library; error filed to generate thumb nail?
error on TS453A
QTS 4.3.6

On going error has anyone found fix.

Looks like the feature can be switched off on QTS 4.4... thats a Qnap fix???

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