photo station 404 error on download

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genuap
First post
Posts: 1
Joined: Fri Apr 15, 2016 10:35 am

photo station 404 error on download

Post by genuap »

I haven't used photo station in a while, but I'm trying to share some photos with family and now finding that the download won't work for me.

If I log in as a normal user on my lan (ip = https://192.168.1.xx) I can go into to photo station and look at all of the pictures. However, if I try to download the original, I get:
[ 404 Not Found ] unable to find file info

Same result for https and http. I've also tried this for a bunch of different folders in my multimedia collection.

If I download a thumbnail, it downloads correctly.

I'm using firmware 4.3.3 on a TS-251+

Any suggestions / ideas? It feels like a file permission issue to me, but I can't figure out where.

Thanks!
pepin
New here
Posts: 5
Joined: Fri Jan 06, 2017 3:51 am

Re: photo station 404 error on download

Post by pepin »

Same here,

QTS 4.3.3.0299 on a TS-253A.

If I search the photo in File Station I can download the original.
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dolbyman
Guru
Posts: 35024
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: photo station 404 error on download

Post by dolbyman »

best to report it to qnap via ticket..so they can fix it
k0nstant
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Posts: 2
Joined: Wed Sep 13, 2017 6:52 pm

Re: photo station 404 error on download

Post by k0nstant »

pepin wrote:Same here,

QTS 4.3.3.0299 on a TS-253A.

If I search the photo in File Station I can download the original.
I have the same problem. quite frustrating. tried playing with permissions with no effect. would appreciate help. QTS 4.3.3.0299 on a TVS-473
k0nstant
New here
Posts: 2
Joined: Wed Sep 13, 2017 6:52 pm

Re: photo station 404 error on download

Post by k0nstant »

It got fixed once i unchecked the 'enable advanced folder permissions' option in control panel > shared folders > advanced permissions
pepin
New here
Posts: 5
Joined: Fri Jan 06, 2017 3:51 am

Re: photo station 404 error on download

Post by pepin »

It's already fixed in Photo Station 5.4.4
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