RTRR (FTP Server) stop working after 4.3.3.0154 update

Discussion on remote replication.
jack13.83
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RTRR (FTP Server) stop working after 4.3.3.0154 update

Postby jack13.83 » Wed May 03, 2017 4:25 pm

Hi folks,
after I've update to 4.3.3.0154 my job with RTRR fails. I've delete the job and recreate it with this parameter: Sync remote lo local folder, FTP server (test works fine). Next page "create folder pairs" in "remote source folder" the system check 2-3 seconds but it does not show anything... with other ftp client all works fine, so it's a firmware bug?

andy3571
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Re: RTRR (FTP Server) stop working after 4.3.3.0154 update

Postby andy3571 » Tue May 09, 2017 5:28 am

Hi, I used to have such a problem. In my case I also could not install new apps in App Center or update the firmware. So I thought there was the problem with the connection and just reset the router to factory defaults. I have a DHCP server on the router, and the default gateway setting was lost. After I indicated it anew (192.168.0.1), everything worked, I was able to recreate the job

jack13.83
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Re: RE: Re: RTRR (FTP Server) stop working after 4.3.3.0154 update

Postby jack13.83 » Fri May 12, 2017 3:02 am

andy3571 wrote:Hi, I used to have such a problem. In my case I also could not install new apps in App Center or update the firmware. So I thought there was the problem with the connection and just reset the router to factory defaults. I have a DHCP server on the router, and the default gateway setting was lost. After I indicated it anew (192.168.0.1), everything worked, I was able to recreate the job

Mmmm but i have a static ip on my Nas and ftp server (centos vm on the Nas)

Inviato dal mio Nexus 9 utilizzando Tapatalk

Willem_H
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Re: RTRR (FTP Server) stop working after 4.3.3.0154 update

Postby Willem_H » Tue Jun 06, 2017 7:49 pm

Hello, I have the same problem. Recently, I got a HiDrive account. FTP from Windows PC is working fine, but rSync on QNAP does not work. Test connection is ok, but I can not create folder pair on the HiDrive server side. Also, CloudConnect in Filestation does not work.

And it is NOT the issue of the default gateway.
Model name : TS-412
Firmware versie 4.3.3
Number of HDDs : 4
HDD model : Seagate ST300KW1V
HDD capacity : 3 TB
RAID configuration : 5
Services enabled : MS netwerk, NFS, Rsync, FTP, File Station, Download Station, Web, MySQL, HappyGet
External devices : UPS Eaton Ellipse ECO 1600 USB
NAS connection speed/ MTU : 1 gbit / 1500

jack13.83
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Re: RTRR (FTP Server) stop working after 4.3.3.0154 update

Postby jack13.83 » Tue Jun 06, 2017 8:30 pm

It's surely a bug: I've try 2 different QNAP model, same last firmware, same result. With all ftp client, windows, filezilla, android app all works fine. p.s. i have static ip on QNAP and FTP server

Willem_H
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Location: Netherlands

Re: RTRR (FTP Server) stop working after 4.3.3.0154 update

Postby Willem_H » Sun Jun 11, 2017 12:07 am

CloudConnect with FTP in Filestation is now working, but I cannot create sync jobs, so it's useless. I've tried RTRR and rSync again with different setups, but still not working. I filed a compaint with QNAP helpdesk. The reply was that HiDrive is not supported as a cloud storage and sent me a picture of something, totally not related to BackUpManager. I don't use cloud storage, RTRR uses simple FTP.

hidrive.PNG

I found on a German forum a similar topic which confirms that Firmware 4.3.3. causes the problem. See second message.
https://forum.qnapclub.de/thread/44106-hidrive-klappt-nicht-sowohl-rsync-als-auch-rtrr/
You do not have the required permissions to view the files attached to this post.
Model name : TS-412
Firmware versie 4.3.3
Number of HDDs : 4
HDD model : Seagate ST300KW1V
HDD capacity : 3 TB
RAID configuration : 5
Services enabled : MS netwerk, NFS, Rsync, FTP, File Station, Download Station, Web, MySQL, HappyGet
External devices : UPS Eaton Ellipse ECO 1600 USB
NAS connection speed/ MTU : 1 gbit / 1500

daniele.rossi
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Joined: Fri Jul 07, 2017 3:52 pm

Re: RTRR (FTP Server) stop working after 4.3.3.0154 update

Postby daniele.rossi » Fri Jul 07, 2017 4:07 pm

I can just confirm that on my TS-451+ running firmware 4.3.3.0210 the problem is still there...jobs are starting but after several days are still running but no data is transferred to remote FTP host. Shame is that such useful feature was largely used by my company to sync data...

Willem_H
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Location: Netherlands

Re: RTRR (FTP Server) stop working after 4.3.3.0154 update

Postby Willem_H » Fri Jul 07, 2017 4:53 pm

After a lot of email exchange with QNAP support, I was able to convince them of the bug. I have put back the 4.3.2 firmware, but then something else went wrong. So, I have decided to leave QNAP. I've built my own NAS now with Openmediavault. That is also not without faults but at least the sync jobs go well.

@ Daniele, Thank you for your message. So it's still useless to update the firmware on the QNAP.
I think I will put Openmediavault on the QNAP as well. Then the GUI should respond much faster too: no eye candy.
Model name : TS-412
Firmware versie 4.3.3
Number of HDDs : 4
HDD model : Seagate ST300KW1V
HDD capacity : 3 TB
RAID configuration : 5
Services enabled : MS netwerk, NFS, Rsync, FTP, File Station, Download Station, Web, MySQL, HappyGet
External devices : UPS Eaton Ellipse ECO 1600 USB
NAS connection speed/ MTU : 1 gbit / 1500

jack13.83
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Posts: 12
Joined: Tue Jul 16, 2013 9:52 pm

Re: RTRR (FTP Server) stop working after 4.3.3.0154 update

Postby jack13.83 » Wed Sep 13, 2017 4:45 pm

with the last 2 firmware the problem are solved but now I have this issue... viewtopic.php?p=632582

alexmaa
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Joined: Mon Feb 23, 2015 11:31 am

Re: RTRR (FTP Server) stop working after 4.3.3.0154 update

Postby alexmaa » Sun Sep 17, 2017 6:45 am

Yesterday I updated "hybrid backup sync" to v2.1.170914. RTRR FTP sync is working now.
The tested job: sync -> active sync -> sync remote to local -> FTP, which backup my MAC folders to QNAP.
Firmware v4.3.3.0299 (2017/9/1)

jack13.83
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Posts: 12
Joined: Tue Jul 16, 2013 9:52 pm

Re: RTRR (FTP Server) stop working after 4.3.3.0154 update

Postby jack13.83 » Sun Oct 08, 2017 2:47 am

With the new hybrid backup sync all works fine!

Inviato dal mio D5803 utilizzando Tapatalk

Willem_H
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Posts: 11
Joined: Sun Nov 30, 2014 10:00 pm
Location: Netherlands

Re: RTRR (FTP Server) stop working after 4.3.3.0154 update

Postby Willem_H » Sun Oct 08, 2017 4:39 am

jack13.83 wrote:With the new hybrid backup sync all works fine!

Inviato dal mio D5803 utilizzando Tapatalk


Oh, goody! But it took them 5 months to solve the problems. I'm quite happy I got rid of the QNAP and have my own built system with Openmediavault now.
Model name : TS-412
Firmware versie 4.3.3
Number of HDDs : 4
HDD model : Seagate ST300KW1V
HDD capacity : 3 TB
RAID configuration : 5
Services enabled : MS netwerk, NFS, Rsync, FTP, File Station, Download Station, Web, MySQL, HappyGet
External devices : UPS Eaton Ellipse ECO 1600 USB
NAS connection speed/ MTU : 1 gbit / 1500


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