Model TS-231P
Firmware updated in the last few months
Although this device was a file server for an office with a dozen users until a few months ago, that role has moved to a different device. As of yesterday, the only role of this device was to host an MS Access file that all of our users need access to.
Last night I got this warning:
[Warning][Malware Remover] Notification from your device: tetra
NAS Name: tetra
Severity: Warning
Date/Time: 2021/04/26 03:00:27
App Name: Malware Remover
Category: Malware Removal
Message: [Malware Remover] Removed vulnerable files or folders. Malware ID: MR2102
There is so little use of this device that I was surprised to see this message.
About 12 hours later, users found the device inaccessible.
I went in to the office and found users on the system could no longer see the server on the network at all. Qfinder could not find it either. I restarted the qnap device. No change. I did the 3 second reset. No change. I have done the 10 second reset and will see in the morning whether I can find my way in to the system. Assuming I can't, can someone point me to the next step? There are less than a half dozen files I need to recover.
Cheers,
Ken Walker
NAS dropped off the network, can't access
-
- New here
- Posts: 9
- Joined: Thu Jan 22, 2015 4:57 am
-
- New here
- Posts: 9
- Joined: Thu Jan 22, 2015 4:57 am
Re: NAS dropped off the network, can't access
The 10 second reset produced no improvement. Is it possible to pull one of the hard drives (they are a raid pair) and read it from another computer?
- Toxic17
- Ask me anything
- Posts: 6486
- Joined: Tue Jan 25, 2011 11:41 pm
- Location: Planet Earth
- Contact:
Re: NAS dropped off the network, can't access
why did you do a 10 seconds reset? you just removed all users and groups. a 3 second reset would have reset admin pwd and network settings.
https://www.qnap.com/en/how-to/knowledg ... -explained
I suggest you download QFinder, and see if you can find your NAS https://www.qnap.com/en-uk/utilities/essentials
https://www.qnap.com/en/how-to/knowledg ... -explained
the Malware ID: MR2102 error is nothing abut malware remover removing vulnerable files from HBS3all settings including users and groups as well as shared folders will be removed. Your data on the drives will not be deleted. To retrieve the old data after an advanced system reset you need to create the same network shares on the NAS and the data will be accessible again.
I suggest you download QFinder, and see if you can find your NAS https://www.qnap.com/en-uk/utilities/essentials
Regards Simon
Qnap Downloads
MyQNap.Org Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following
NAS: TS-673A QuTS hero h5.1.6.25734 • TS-121 4.3.3.2420 • APC Back-UPS ES 850G2
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.12 • UniFi Network Controller: 8.1.127
USW-Aggregation: 7.0.50 • US-16-150W: 7.0.50 • US-8-60W: 7.0.50 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.69 • UniFi U6-LR 6.6.69
UniFi Protect: 3.0.26/8TB Skyhawk AI • 3x G3 Instants: 4.70.39 • UniFi G3 Flex: 4.70.39 • UniFi G5 Flex: 4.70.39
Qnap Downloads
MyQNap.Org Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following
NAS: TS-673A QuTS hero h5.1.6.25734 • TS-121 4.3.3.2420 • APC Back-UPS ES 850G2
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.12 • UniFi Network Controller: 8.1.127
USW-Aggregation: 7.0.50 • US-16-150W: 7.0.50 • US-8-60W: 7.0.50 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.69 • UniFi U6-LR 6.6.69
UniFi Protect: 3.0.26/8TB Skyhawk AI • 3x G3 Instants: 4.70.39 • UniFi G3 Flex: 4.70.39 • UniFi G5 Flex: 4.70.39
-
- New here
- Posts: 9
- Joined: Thu Jan 22, 2015 4:57 am
Re: NAS dropped off the network, can't access
I have run Qfinder and it does not see the nas at all.
-
- New here
- Posts: 9
- Joined: Thu Jan 22, 2015 4:57 am
Re: NAS dropped off the network, can't access
Since I only want to recover 3 or 4 files and won't be using it beyond that, is it easier to pull one of the hard drives, connect it to a pc and use some software to let me copy the files?
-
- New here
- Posts: 9
- Joined: Thu Jan 22, 2015 4:57 am
Re: NAS dropped off the network, can't access
I realized that the drive is not just ext4 but it is one of a mirror pair using raid. Which variety of Raid would it be?
You do not have the required permissions to view the files attached to this post.
- dolbyman
- Guru
- Posts: 35276
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: NAS dropped off the network, can't access
Mirror is RAID1..see your screenshot