We’re writing to let you know about an upcoming change that may affect your content on Amazon Drive, and to help you take steps to keep your content safe.
We understand that you have used QNAP Hybrid Backup Sync, HybridMount or Cloud Drive Sync to store information on Amazon Drive.
Amazon will discontinue access to Amazon Drive by QNAP Hybrid Backup Sync, HybridMount and Cloud Drive Sync starting on April 30th, 2021.
Neither application will have access to Amazon Drive after April 30th, 2021. You will be able to access your stored content via Amazon Photos web, desktop, and mobile apps.
To ensure a smooth transition, we urge all QNAP Hybrid Backup Sync, HybridMount and Cloud Drive Sync users to follow these steps:
1. If you haven’t already, download the Amazon Photos mobile or desktop app. Or, you can use the web version by visiting: photos.amazon.com.
2. Check to see if your content includes encrypted files or special file formats. If your files are encrypted, you’ll need to save the content in a different format. Follow the tutorial from QNAP to learn how to access backup and encrypted data in Amazon Drive.
3. Upload your unencrypted content to Amazon Photos, using the apps or website.
After completing these steps, you’ll be able to access your content even after access to your QNAP Hybrid Backup Sync, HybridMount and Cloud Drive Sync has been discontinued.
We thank you for being a valued Amazon Photos customer, and we apologize for any inconvenience this may cause.
Amazon Photos and Amazon Drive team
Tell us your most wanted features from QNAP products.
2 posts • Page 1 of 1
- New here
- Posts: 2
- Joined: Sun Apr 21, 2013 10:54 am
I received the following email this morning. Please tell me there is a plan to address this so that we can still sync with Aamazon Cloud Drive...