Support for 6TB HDD: 4K sectors and a trivial screw problem

Tell us your most wanted features from QNAP products.
johnripper
Experience counts
Posts: 1345
Joined: Sun Aug 14, 2011 5:13 am

Support for 6TB HDD: 4K sectors and a trivial screw problem

Post by johnripper » Mon May 05, 2014 4:41 am

1/
Support for native 4K Sectors as some vendors offer according drives:
Toshiba MG04ACA Series
Seagate Enterprise Capacity 3.5 HDD

But more important:
2/
These new drives currently doesn't fit into the actually drive trays as different screw holes are required (for not rack devices). The middle hole is either removed or moved to the back of the drives. I checked some trays in different TS-870/670 Pro devices and they are "missing" the last two holes.
See here (Seagate) or here (HGST) and here.

johnripper
Experience counts
Posts: 1345
Joined: Sun Aug 14, 2011 5:13 am

Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by johnripper » Wed May 07, 2014 4:07 am


User avatar
schumaku
Guru
Posts: 43673
Joined: Mon Jan 21, 2008 4:41 pm
Location: Kloten (Zurich), Switzerland -- Skype: schumaku
Contact:

Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by schumaku » Thu May 08, 2014 3:29 am

2014 manufactured QNAP NAS - at least some model lines - include trays with the 3rth row of screw holes required to accommodate two pairs of screws with these HDD.

fantomas
Experience counts
Posts: 1547
Joined: Mon Feb 07, 2011 5:40 am
Location: Bratislava, Slovakia
Contact:

Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by fantomas » Fri May 09, 2014 12:47 am

there could be new trays for older NAS in the QNAP shop ...
experience with administration of UN*X (mostly linux) and applications on internet servers since 1994...

johnripper
Experience counts
Posts: 1345
Joined: Sun Aug 14, 2011 5:13 am

Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by johnripper » Fri May 09, 2014 1:05 am

schumaku wrote:at least some model lines

Are there more information on this?

User avatar
doktornotor
Ask me anything
Posts: 7521
Joined: Tue Apr 24, 2012 5:44 am

Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by doktornotor » Fri May 09, 2014 6:45 am

Ever seen one of these things? :-0 :lol: :idea:

Image
I'm gone from this forum till QNAP stop wasting volunteers' time. Get help from QNAP helpdesk instead.
Warning: offensive signature and materials damaging QNAP reputation follow:
QNAP's FW security issues
QNAP's hardware compatibility list madness
QNAP's new logo competition
Dear QNAP, kindly fire your clueless incompetent forum "admin" And while at it, don't forget the webmaster!

User avatar
Briain
Experience counts
Posts: 1734
Joined: Tue Apr 20, 2010 11:56 pm
Location: Edinburgh (Scotland)

Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by Briain » Fri May 09, 2014 8:23 pm

As I was reading the thread, I was just thinking of posting a picture of something like a huge, Hilti SDS drill, then I scrolled down to your above post. :lol: :lol:
TS-119, 1 X Seagate ~~ TS-219, 2 X Seagate (R1) ~~ TS-453A, 2 X 3 TB WD Red (R1) ~~ TS-659, 5 X 1 TB Hitachi Enterprise (R6)
APC Smart-UPS 750

fantomas
Experience counts
Posts: 1547
Joined: Mon Feb 07, 2011 5:40 am
Location: Bratislava, Slovakia
Contact:

Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by fantomas » Sat May 10, 2014 11:02 pm

sorry, that one is too big for such small holes and has too short cable :-P
experience with administration of UN*X (mostly linux) and applications on internet servers since 1994...

AdrianW
Know my way around
Posts: 232
Joined: Thu Jul 10, 2008 6:17 pm

Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by AdrianW » Thu Jun 12, 2014 1:14 pm

Hopefully people reading this thread realise that they should drill the extra holes in their drive trays and not into the actual drives :roll:
TS-853 Pro; TS-859 Pro; TS-409

User avatar
doktornotor
Ask me anything
Posts: 7521
Joined: Tue Apr 24, 2012 5:44 am

Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by doktornotor » Sun Jun 15, 2014 7:34 pm

AdrianW wrote:Hopefully people reading this thread realise that they should drill the extra holes in their drive trays and not into the actual drives :roll:


Image
I'm gone from this forum till QNAP stop wasting volunteers' time. Get help from QNAP helpdesk instead.
Warning: offensive signature and materials damaging QNAP reputation follow:
QNAP's FW security issues
QNAP's hardware compatibility list madness
QNAP's new logo competition
Dear QNAP, kindly fire your clueless incompetent forum "admin" And while at it, don't forget the webmaster!

Baenker
New here
Posts: 3
Joined: Wed Aug 06, 2014 10:27 pm

Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by Baenker » Wed Aug 06, 2014 10:39 pm

Any news?

I would like to buy the Seagte ST6000NM0024, there she is listed on the website as compatible to my QNAP TS259. But how can I tighten the hdd? Rich also 2 screws. the German Qnap support can´t help me because they either do not understand or do not want to help. He always replied that I should contact Seagate?

Sorry for my english. I´m from Germany and google Translator is my friend :-)

Best regards

User avatar
schumaku
Guru
Posts: 43673
Joined: Mon Jan 21, 2008 4:41 pm
Location: Kloten (Zurich), Switzerland -- Skype: schumaku
Contact:

Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by schumaku » Wed Aug 06, 2014 10:59 pm

Baenker wrote:Any news?
What news do you expect?

A. Were a users community here. Drill and countersink the the missing holes - or be happy with just two screws (perfectly enough in my opinion...).

B. QNAP Support? Not here, sorry - and nothing they can do. Your NAS HDD trays as delivered were matching all standard HDD available at time of design and delivery. At least you had not been aware that the SATA standard was extended some years back, and you had not complained on delivery (so no case of "Gewährleistung") as this would make an "obvious" issue.

C. As I've mentioned before, newer manufactured NAS trays come with three pairs (for all 3.5" variants) and two pairs for the 2.5" units. Check with the sellers of HDD trays if these come with six plus four holes as per the current standard before ordering replacement units.

D. And no, Seagate can't help either - lol.

Correct me if I'm wrong...

Grüsse,
-Kurt.

Baenker
New here
Posts: 3
Joined: Wed Aug 06, 2014 10:27 pm

Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by Baenker » Wed Aug 06, 2014 11:56 pm

I can't understand why the seagate 6 TB is compatible? The Qnap support must be able to say how the Seagate was screwed or if they have new trays with 6 holes.

News in the sense of other users and how they solve the problem.

Are two screws really enough?

User avatar
schumaku
Guru
Posts: 43673
Joined: Mon Jan 21, 2008 4:41 pm
Location: Kloten (Zurich), Switzerland -- Skype: schumaku
Contact:

Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by schumaku » Thu Aug 07, 2014 6:14 am

Baenker wrote:I can't understand why the seagate 6 TB is compatible?
Well, a note somewhere might be helpful to reference - but form experience the majority of people deploying won't read it anyway.

Baenker wrote:The Qnap support must be able to say how the Seagate was screwed or if they have new trays with 6 holes.
Yeah, agreed. Had contact with the support in Munich or in the Netherlands? Will have a chat with Munich with em 2morrow.

Baenker wrote:Are two screws really enough?
I don't want to argue here what is right or wrong. HDD makers might argue you need to use all. Don't know how many HDD I've seen the last 20 years fit with one or two screws only. Haven't seen any screws becoming loose - unless it's note carefully mounted. No, don't overstress the threads (and screw) - otherwise, the HDD side will fail if applying to high torque. Let me guess - 80-20 or more 90-10 ... 80..90 will install it with just two, 20..10% might rework the trays or look out for new new ones.

johnripper
Experience counts
Posts: 1345
Joined: Sun Aug 14, 2011 5:13 am

Re: Support for 6TB HDD: 4K sectors and a trivial screw prob

Post by johnripper » Thu Aug 07, 2014 6:30 am

Please ask if QNAP can provide new trays with six holes as well.

Post Reply

Return to “Features Wanted”