Qnap TVS-872xt randomly reboot issues

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rizou
New here
Posts: 5
Joined: Fri Jul 12, 2019 5:41 am

Qnap TVS-872xt randomly reboot issues

Post by rizou » Fri Jul 12, 2019 5:59 am

Hi,

I brought 2 Qnap TVS-872xt in april for around £7,000 and 1 system randomly keeps rebooting for the last week or so,

each system has the following
3x HGST 12tb HUH721212ALE600
2x SSD 970 EVO Plus 500GB for cache
using 10gb connection.
Current firmware version: 4.4.0.0979
im currenlty using 10.4tb of 21.8tb
it will randomly reboot(stating system was not shut down properly) as much as 10 times a day and state file pool is not clean, suggest go to file storage.. i have done this several times but issue persists.

i brought the system from SPAN.co.uk and they cut me off twice after getting though to the tech team :evil: hence the reason im here.

i dont know what the issues is, i have taken out the hard drive and started the system and runs for a while and reboots.

this has only started happening since the last firmware update.

cheers

eguitton
Starting out
Posts: 10
Joined: Thu Jul 11, 2019 12:46 am
Location: Bordeaux, FRANCE

Re: Qnap TVS-872xt randomly reboot issues

Post by eguitton » Fri Jul 12, 2019 6:23 am

are you confident that there is no power outage, even micro ? (is it on reliable UPS, or are there other devices on the same power source whose uptime can testify there were no downtime ?)
I understand this is not an answer, but, you know sometimes you need to double-check :)
Just a random Data & Network tech guy.

rizou
New here
Posts: 5
Joined: Fri Jul 12, 2019 5:41 am

Re: Qnap TVS-872xt randomly reboot issues

Post by rizou » Fri Jul 12, 2019 6:34 am

@eguitton thank you for the response

No power outage, I wouldnt require a UPS as im using UK mains and we rewired house with new cables last year. only other devices attached is the work station and monitor, i have also isolated the nas to another mains and issues presist

wilsodg
Know my way around
Posts: 132
Joined: Mon May 20, 2013 12:34 am

Re: Qnap TVS-872xt randomly reboot issues

Post by wilsodg » Fri Jul 12, 2019 6:48 am

I would think that it is a bad connection somewhere in the NAS. I would raise a ticket direct with QNAP - I have found them always helpful. It might even be the PSU.

As for no UPS, I’ll see what others suggest, but personally I would always use a UPS on a NAS with raided drives . You say you are UK - so am I, and we get power outages perhaps 4-6 times per year. But I don’t think this is your issue.


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