Massive firmware update failure

[willoneal]

I manage an 8-bay device. The customer was having difficulty with an SMB share, so we logged in and attempted some fixes - like removing and re-adding the workgroup.

During this time, the internet was very spotty.

Shortly thereafter (5 minutes or so, after the internet allowed access again), the admin password no longer worked. I went on-site and had to do the soft reset in order to re-gain access to the device (password was reset to the MAC address).

After logging back in, the device prompted me for a firmware upgrade. I ran that upgrade, and after logging in the 2nd time (after the firmware upgrade), the device asked if I want to preserve the data, or erase it and start fresh. Of course, I carefully selected to preserve the data.

After the initialization, I logged in, and NO VOLUMES were present. All data appears to be gone.

Is my quest for 41 TBs of data gone forever? (I have backups of 39TB, but those missing 2 TBs are all accounting files that for some as yet discovered reason are not in the backup.

[dosborne]

First step should be to log an issue with QNAP support.

Second step, there are a few similar threads that using the search should turn up. (example viewtopic.php?f=45&t=167355)

It is an unfortunate way to find the backups are not complete. At least most of it isn't lost. I hope you find the data, and fix the backup issue.

I hope you are aware of the recent ransomware attacks and that your remote access is through a VPN connection and not UPnP or forwarded ports to the admin console. Please see the Deadbolt thread as a warning/example of what could go wrong (should you not already be aware).

[dolbyman]

Can you see if there is a "recovery" in the storage and snapshots?

Pool_recover.jpg

[willoneal]

I called support and they got me through this. Some disk corruption, but so far no data loss.

The device is not accessible publicly.