HDD on bay 4 replaced but says "empty"

[jqsecofr]

Hello team!
First to all, I already perform a search into this BIG page/database and found some similar cases but not the same.
HW: QNAP TS 431P with 4 disks Seagate Ironwolf 4TB, with FMW 5.1.0.2348 and qfinder pro 7.8.4
Comment: really sorry for my english, is not very good.

My name is Javier, I am from Argentina, I have this HW since 3 years ago... the problem is that 3 weeks ago, I started my qnap and the first light was in red "blinking"... ops, OK... cheking the page host:8080 i see that 4th bay says something like "raid degraded, replace..." ok, i removed and plug the disk, restarted, etc.. but same condition.
Well... I purchased a new 4TB Seagate Ironwolf, i replaced the disk on error with the new one, I started the qnap, the applications perform a lots of checks, all disks in GREEN status, perform a "rebuild" raid, and after several minutes doing "checks" I think? the 4th bay moves to "empty" status...

The only "good new" is that the red light blinking didnt appear again but, I unplug the 4hdd, plug it again... perform several checks with 4 bays in "green" status and after several minutos... empty bay.

I cannot take screenshot of the current situation bacause I cannot login... I will try to restart again the device...

Any comment/idea?

Thank you!

[dolbyman]

Always hot swap disks .. you shut the NAS down to swap the defective disk .. don't do that

How is you backup situation ? (ALWAYS have backups .. a RAID is NOT a backup)

[jqsecofr]

Hello Dolbyman, nope, I replaced the failed disk with the nas ON... Thanks GOD i found a web page explaining that the default password is the mac address without the : so, I loged now... I see all disks in "green" status but status of the 4 disks is "degraded"... like the raid was not re-created or something like that?

[jqsecofr]

After ten minutes started "ok" and green status for the disks, the nas started "bip bip bip"... and I see two HW errors:
[Hardware status]: Failed to access the installed drive. Check the host: 3,5" SATA 4 for errors.
[Hardware status] "Host: 3,5" SATA HDD 4 Disconnected"..

So... it is like the disks are ok and the issue is in the bay number 4... or I am wrong? Because the disk is NEW...

[dolbyman]

i replaced the disk on error with the new one, I started the qnap,

That sounded differently .. but that could be just your English

Anyways

Can you log into the NAS and do a

Code: Select all

md_checker

And post the results back in code tags

[jqsecofr]

i replaced the disk on error with the new one, I started the qnap,

That sounded differently .. but that could be just your English

Anyways

Can you log into the NAS and do a

Code: Select all

md_checker

And post the results back in code tags

Absolutely my mistake in the explanation, the "failed" disk was not in the qnap, I received the new one today, just plug that one and see the situation... but no lucky, that is why I am restarting the qnap and see what happen...

Concerning the command, you mean to run the "md_checker" using putty?

Thank you

[dolbyman]

yes..via ssh

[jqsecofr]

yes..via ssh

I see:

>> md_checker (processing)


+-------------------------------------------------------------------------+
| Console Management - Main menu |
| |
| 1: Show network settings |
| 2: System event logs |
| 3: Reset to factory default (password required) |
| 4: Activate/ deactivate a license |
| 5: App management |
| 6: Reboot in Rescue mode (w/o configured disk) |
| 7: Reboot in Maintenance Mode |
| Q: Quit (return to normal shell environment)

There is something that I am doing wrong....

[diwiwi]

Type "Q" to close that Console management and to be able to run the above command..
https://www.qnap.com/en/how-to/faq/arti ... -using-ssh

-

[jqsecofr]

Type "Q" to close that Console management and to be able to run the above command..
https://www.qnap.com/en/how-to/faq/arti ... -using-ssh

-

Thank you! That is the result...

Code: Select all

md_checker

Welcome to MD superblock checker (v2.0) - have a nice day~

Scanning system...


RAID metadata found!
UUID:           5a287df8:767338a0:50f2832e:c8e7f773
Level:          raid5
Devices:        4
Name:           md1
Chunk Size:     64K
md Version:     1.0
Creation Time:  Feb 25 17:26:05 2021
Status:         ONLINE (md1) [UUU_]
===============================================================================================
 Enclosure | Port | Block Dev Name | # | Status |   Last Update Time   | Events | Array State
===============================================================================================
 NAS_HOST       1        /dev/sda3   0   Active   Mar 30 00:20:44 2023    54445   AAA.
 NAS_HOST       2        /dev/sdb3   1   Active   Mar 30 00:20:44 2023    54445   AAA.
 NAS_HOST       3        /dev/sdc3   2   Active   Mar 30 00:20:44 2023    54445   AAA.
 ----------------------------------  3  Missing   -------------------------------------------
===============================================================================================

(
And that is the why of the disk in error....

I am removing all the data... maybe some deeply reset or something like that?

[dolbyman]

possible that more than one drive is busted ...so a rebuild wouldn't work

we just had a case like this a few days ago

[FSC830]

And beside of the disk error: FW 5.1.0.2248 is a public beta, are you aware of this?
If the NAS is not for testing but holds important data, backups are hopefully existing when using such a beta firmware?

Regards

[jqsecofr]

And beside of the disk error: FW 5.1.0.2248 is a public beta, are you aware of this?
If the NAS is not for testing but holds important data, backups are hopefully existing when using such a beta firmware?

Regards

I just removed all the data... so, I can try any rescue action for the bay,,, if that is possible...

[jqsecofr]

possible that more than one drive is busted ...so a rebuild wouldn't work

we just had a case like this a few days ago

ops... I removed all the data... so, you think that a reset with initialize system is not enough right.. ??

I do not know how to paste images here but, 30 minutes before to open this case, I saw all the bays in green and disks in "OK" status... it is like after that, something happen and the bay turns "empty"...

[jqsecofr]

In addition, I forgot to mention that I tried the restore factory settings but it works until 99% and.... stucks there