HDD on bay 4 replaced but says "empty"
-
- Starting out
- Posts: 18
- Joined: Thu Mar 30, 2023 2:22 am
HDD on bay 4 replaced but says "empty"
Hello team!
First to all, I already perform a search into this BIG page/database and found some similar cases but not the same.
HW: QNAP TS 431P with 4 disks Seagate Ironwolf 4TB, with FMW 5.1.0.2348 and qfinder pro 7.8.4
Comment: really sorry for my english, is not very good.
My name is Javier, I am from Argentina, I have this HW since 3 years ago... the problem is that 3 weeks ago, I started my qnap and the first light was in red "blinking"... ops, OK... cheking the page host:8080 i see that 4th bay says something like "raid degraded, replace..." ok, i removed and plug the disk, restarted, etc.. but same condition.
Well... I purchased a new 4TB Seagate Ironwolf, i replaced the disk on error with the new one, I started the qnap, the applications perform a lots of checks, all disks in GREEN status, perform a "rebuild" raid, and after several minutes doing "checks" I think? the 4th bay moves to "empty" status...
The only "good new" is that the red light blinking didnt appear again but, I unplug the 4hdd, plug it again... perform several checks with 4 bays in "green" status and after several minutos... empty bay.
I cannot take screenshot of the current situation bacause I cannot login... I will try to restart again the device...
Any comment/idea?
Thank you!
First to all, I already perform a search into this BIG page/database and found some similar cases but not the same.
HW: QNAP TS 431P with 4 disks Seagate Ironwolf 4TB, with FMW 5.1.0.2348 and qfinder pro 7.8.4
Comment: really sorry for my english, is not very good.
My name is Javier, I am from Argentina, I have this HW since 3 years ago... the problem is that 3 weeks ago, I started my qnap and the first light was in red "blinking"... ops, OK... cheking the page host:8080 i see that 4th bay says something like "raid degraded, replace..." ok, i removed and plug the disk, restarted, etc.. but same condition.
Well... I purchased a new 4TB Seagate Ironwolf, i replaced the disk on error with the new one, I started the qnap, the applications perform a lots of checks, all disks in GREEN status, perform a "rebuild" raid, and after several minutes doing "checks" I think? the 4th bay moves to "empty" status...
The only "good new" is that the red light blinking didnt appear again but, I unplug the 4hdd, plug it again... perform several checks with 4 bays in "green" status and after several minutos... empty bay.
I cannot take screenshot of the current situation bacause I cannot login... I will try to restart again the device...
Any comment/idea?
Thank you!
- dolbyman
- Guru
- Posts: 35275
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: HDD on bay 4 replaced but says "empty"
Always hot swap disks .. you shut the NAS down to swap the defective disk .. don't do that
How is you backup situation ? (ALWAYS have backups .. a RAID is NOT a backup)
How is you backup situation ? (ALWAYS have backups .. a RAID is NOT a backup)
-
- Starting out
- Posts: 18
- Joined: Thu Mar 30, 2023 2:22 am
Re: HDD on bay 4 replaced but says "empty"
Hello Dolbyman, nope, I replaced the failed disk with the nas ON... Thanks GOD i found a web page explaining that the default password is the mac address without the : so, I loged now... I see all disks in "green" status but status of the 4 disks is "degraded"... like the raid was not re-created or something like that?
-
- Starting out
- Posts: 18
- Joined: Thu Mar 30, 2023 2:22 am
Re: HDD on bay 4 replaced but says "empty"
After ten minutes started "ok" and green status for the disks, the nas started "bip bip bip"... and I see two HW errors:
[Hardware status]: Failed to access the installed drive. Check the host: 3,5" SATA 4 for errors.
[Hardware status] "Host: 3,5" SATA HDD 4 Disconnected"..
So... it is like the disks are ok and the issue is in the bay number 4... or I am wrong? Because the disk is NEW...
[Hardware status]: Failed to access the installed drive. Check the host: 3,5" SATA 4 for errors.
[Hardware status] "Host: 3,5" SATA HDD 4 Disconnected"..
So... it is like the disks are ok and the issue is in the bay number 4... or I am wrong? Because the disk is NEW...
- dolbyman
- Guru
- Posts: 35275
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: HDD on bay 4 replaced but says "empty"
That sounded differently .. but that could be just your English
Anyways
Can you log into the NAS and do a
Code: Select all
md_checker
-
- Starting out
- Posts: 18
- Joined: Thu Mar 30, 2023 2:22 am
Re: HDD on bay 4 replaced but says "empty"
Absolutely my mistake in the explanation, the "failed" disk was not in the qnap, I received the new one today, just plug that one and see the situation... but no lucky, that is why I am restarting the qnap and see what happen...dolbyman wrote: ↑Thu Mar 30, 2023 7:24 amThat sounded differently .. but that could be just your English
Anyways
Can you log into the NAS and do a
And post the results back in code tagsCode: Select all
md_checker
Concerning the command, you mean to run the "md_checker" using putty?
Thank you
- dolbyman
- Guru
- Posts: 35275
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: HDD on bay 4 replaced but says "empty"
yes..via ssh
-
- Starting out
- Posts: 18
- Joined: Thu Mar 30, 2023 2:22 am
Re: HDD on bay 4 replaced but says "empty"
I see:
>> md_checker (processing)
+-------------------------------------------------------------------------+
| Console Management - Main menu |
| |
| 1: Show network settings |
| 2: System event logs |
| 3: Reset to factory default (password required) |
| 4: Activate/ deactivate a license |
| 5: App management |
| 6: Reboot in Rescue mode (w/o configured disk) |
| 7: Reboot in Maintenance Mode |
| Q: Quit (return to normal shell environment)
There is something that I am doing wrong....
-
- Easy as a breeze
- Posts: 400
- Joined: Mon Apr 29, 2019 3:21 pm
- Location: Paris, France
Re: HDD on bay 4 replaced but says "empty"
Type "Q" to close that Console management and to be able to run the above command..
https://www.qnap.com/en/how-to/faq/arti ... -using-ssh
-
https://www.qnap.com/en/how-to/faq/arti ... -using-ssh
-
-
- Starting out
- Posts: 18
- Joined: Thu Mar 30, 2023 2:22 am
Re: HDD on bay 4 replaced but says "empty"
Thank you! That is the result...diwiwi wrote: ↑Thu Mar 30, 2023 10:37 am Type "Q" to close that Console management and to be able to run the above command..
https://www.qnap.com/en/how-to/faq/arti ... -using-ssh
-
Code: Select all
md_checker
Welcome to MD superblock checker (v2.0) - have a nice day~
Scanning system...
RAID metadata found!
UUID: 5a287df8:767338a0:50f2832e:c8e7f773
Level: raid5
Devices: 4
Name: md1
Chunk Size: 64K
md Version: 1.0
Creation Time: Feb 25 17:26:05 2021
Status: ONLINE (md1) [UUU_]
===============================================================================================
Enclosure | Port | Block Dev Name | # | Status | Last Update Time | Events | Array State
===============================================================================================
NAS_HOST 1 /dev/sda3 0 Active Mar 30 00:20:44 2023 54445 AAA.
NAS_HOST 2 /dev/sdb3 1 Active Mar 30 00:20:44 2023 54445 AAA.
NAS_HOST 3 /dev/sdc3 2 Active Mar 30 00:20:44 2023 54445 AAA.
---------------------------------- 3 Missing -------------------------------------------
===============================================================================================
And that is the why of the disk in error....
I am removing all the data... maybe some deeply reset or something like that?
Last edited by dolbyman on Thu Mar 30, 2023 12:12 pm, edited 1 time in total.
Reason: added code tags
Reason: added code tags
- dolbyman
- Guru
- Posts: 35275
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: HDD on bay 4 replaced but says "empty"
possible that more than one drive is busted ...so a rebuild wouldn't work
we just had a case like this a few days ago
we just had a case like this a few days ago
-
- Experience counts
- Posts: 2043
- Joined: Thu Mar 03, 2016 1:11 am
Re: HDD on bay 4 replaced but says "empty"
And beside of the disk error: FW 5.1.0.2248 is a public beta, are you aware of this?
If the NAS is not for testing but holds important data, backups are hopefully existing when using such a beta firmware?
Regards
If the NAS is not for testing but holds important data, backups are hopefully existing when using such a beta firmware?
Regards
A raid is never a substitute for backup! Never!
Deadbolt - READ 1st post!!!
Deadbolt - information
Deadbolt - find your OP_RETURN!
VPN=VPN? No!
How to clean up your NAS after malware attack
www.raidisnotabackup.com
Deadbolt - READ 1st post!!!
Deadbolt - information
Deadbolt - find your OP_RETURN!
VPN=VPN? No!
How to clean up your NAS after malware attack
www.raidisnotabackup.com
-
- Starting out
- Posts: 18
- Joined: Thu Mar 30, 2023 2:22 am
Re: HDD on bay 4 replaced but says "empty"
I just removed all the data... so, I can try any rescue action for the bay,,, if that is possible...
-
- Starting out
- Posts: 18
- Joined: Thu Mar 30, 2023 2:22 am
Re: HDD on bay 4 replaced but says "empty"
ops... I removed all the data... so, you think that a reset with initialize system is not enough right.. ??
I do not know how to paste images here but, 30 minutes before to open this case, I saw all the bays in green and disks in "OK" status... it is like after that, something happen and the bay turns "empty"...
-
- Starting out
- Posts: 18
- Joined: Thu Mar 30, 2023 2:22 am
Re: HDD on bay 4 replaced but says "empty"
In addition, I forgot to mention that I tried the restore factory settings but it works until 99% and.... stucks there