SMART - Warning and WD Reds

[DonaldStott]

QNAP TS-451
2 x WD RED 3 TByte disks configured as RAID 1
8 GBytes RAM.
QNAP Firmware version is 4.2.1

Just back from holiday to find a welcoming message from my QNAP NAS: -

"Host: Drive1 Complete Test result: Fatal or unknown error."

Ran the Bad blocks test - there are 89 bad blocks and I now have an orange Warning .

SMART information says Warning by Current-Pending-Sector: -

https://www.dropbox.com/s/7w1ida16a9xtrw...1.JPG?dl=0

https://www.dropbox.com/s/tsqodfpeq4my69...2.JPG?dl=0

https://www.dropbox.com/s/ld6ycz8xlgnxnb...3.JPG?dl=0

LEDs - LAN flashing orange, HDD1 and HDD2 both a steady green - thought that the LED for HDD1 would change colour??

Anyway, raised an RMA with WD and I'm about to end off the "dodgy disk" but not sure about what steps I need to take - do I shut down the NAS before removing the disk or leave it running?

I read this Thread: -

viewtopic.php?f=25&t=124533&p=559633

It states " ... when the new disk arrives swap with old one while the nas is live do not switch off to change it - that will cause problems" - advice please as I will have to remove the old disk to return it to WD??

[Don]

You should follow the procedure in the manual for replacing failed disks. You can pull then drive and send it in for replacement and wait what could be weeks for the replacement. I would pay for advanced (or whatever they call it) replacement. That is where they send you the replacement disk first and then you send the failed one back. If you don't send it back in a specific amount of time they bill your credit card. You can always buy a new one and replace it and keep the replacement as a cold spare or better yet use it for backups. I personally would not want to run any length of time down one disk from my raid array. If the remaining disk fails your system is gone. I would make a backup asap.

[DonaldStott]

Thanks Don for your quick response - I'll have a look at the WD Advanced Replacement option but think I'll just go out and buy a new disk anyway - can get it next day with most online suppliers.

I have two full backups that I rotate - one I keep at home and one I keep at the office - no harm in having a third backup just in case!

While I'm in the zone, how would you go about doing a test of any backup - at work we do test restores but I don't have anywhere to restore to?

[plusacht]

QNAP TS-451
2 x WD RED 3 TByte disks configured as RAID 1
8 GBytes RAM.
QNAP Firmware version is 4.2.1

Just back from holiday to find a welcoming message from my QNAP NAS: -

"Host: Drive1 Complete Test result: Fatal or unknown error."

Ran the Bad blocks test - there are 89 bad blocks and I now have an orange Warning .

SMART information says Warning by Current-Pending-Sector: -

https://www.dropbox.com/s/7w1ida16a9xtrw...1.JPG?dl=0

https://www.dropbox.com/s/tsqodfpeq4my69...2.JPG?dl=0

https://www.dropbox.com/s/ld6ycz8xlgnxnb...3.JPG?dl=0

LEDs - LAN flashing orange, HDD1 and HDD2 both a steady green - thought that the LED for HDD1 would change colour??

Anyway, raised an RMA with WD and I'm about to end off the "dodgy disk" but not sure about what steps I need to take - do I shut down the NAS before removing the disk or leave it running?

I read this Thread: -

viewtopic.php?f=25&t=124533&p=559633

It states " ... when the new disk arrives swap with old one while the nas is live do not switch off to change it - that will cause problems" - advice please as I will have to remove the old disk to return it to WD??

Same happened on my side. Woke up last weekend and suddenly all these error messages. WD red as well.

[MrVideo]

Both of you should open QNAP helpdesk support tickets.