Disk error after Data Scrubbing

pepprom · Post by **pepprom** » Mon Jun 26, 2017 8:38 am

Just for info. The Volume is in read-only mode. So I'm making on other external HDD the full backup of the content of the Volume.
I decided to format all and restart from factory setting. I do believe is a software issue, maybe because the several upgrades, maybe because never done never done a scrabbing, maybe just this electricity fault ..... maybe a combination of all.

I will update when all will be finish. Hopefully everything will be back to normal.

MrVideo · Post by **MrVideo** » Mon Jun 26, 2017 10:59 am

pepprom wrote:I went to Western Digital to replace the HDDs with Bad Sectors. I took two new HDDs from them.

I didn't know that anyone could actually go to a WD location and exchange disks. Then again, I do not live near a WD location.

pepprom · Post by **pepprom** » Tue Jun 27, 2017 12:09 am

Neither I do. I live in Yangon (Myanmar) and the WD Service Centre is in Bangkok (Thailand).

oziemike · Post by **oziemike** » Tue Jun 27, 2017 10:47 am

I am running a TS-412 with 4.3.3.0229 firmware version. Running RAID 5 Obviously reading of these RAID scrubbing issues is a real worry. I went to storage manager and cannot find anywhere that I can alter or turn off RAID Scrubbing?. Am I doing something wrong?

Don · Post by **Don** » Tue Jun 27, 2017 11:00 am

Explained in this thread.

riahc3 · Post by **riahc3** » Tue Jun 27, 2017 3:14 pm

New update out. No fixes related to data scrubbing so it stays off here.

Johnno72 · Post by **Johnno72** » Wed Jun 28, 2017 7:12 am

oyvindo wrote:Gentlemen, the issue here is NOT about the beneficial values of scrubbing, or not.
It is quite obvious that as long as nothing is found, then nothing happens. What value does that observation give you? Nothing!
The issue here is; What happens when something is wrong?

1. Should the system automatically engage measures without your participation, and shut you out?
or...
2. Should the system let you know what it has detected, along with its suggestive action, and still let you decide?

You tell me....

Simple decision for me, Number 2, notification should be sent out before data scrubbing takes things into its own hands. This is my NAS and I should be able to control it how I deem necessary not having some automatic process take over and kill the NAS.

Johnno72 · Post by **Johnno72** » Wed Jun 28, 2017 7:18 am

P3R wrote:
mopi1402 wrote:How to disable this piece of ** please ?
It's explained in the thread.
It's too scary !
It's better to deal with any issues with your disks now instead of later, when your system is in a much worse stuation.

Disk scrubbing weekly isn't what I would recommend but I also wouldn't disable it. Personally I'd run it every second or third month.

I wish we could set Data Scrubbing for quarterly scans unfortunately all I can see is monthly maximum and no way to input your own preferences. This needs to be updated for the next firmware so we can regain the control of our systems.

pepprom · Post by **pepprom** » Wed Jun 28, 2017 7:29 am

For those had similar problem like mine. After two days of format, scanning and so on, I restore the QNAP and all is working. No faulty disks.
I can say that there is a BUG on the software that it may start with some issue like a power cut. The NAS is working now like before simply restoring everything to factory.

oziemike · Post by **oziemike** » Wed Jun 28, 2017 12:31 pm

"PS You can turn off this feature by running Disk Manager, select the Cog/Edit (Global Setting) on the top of the window and turn off data scrubbing in the bottom option."

OK so I found this in the forum, which still has not helped. Firstly, where is "Disk Manager"?? I can find "Storage Management", but then nothing that resembles editing Cog/global settings. Maybe I am dumb, but can someone please just state the path to edit this scrubbing so I can turn it off!!!

Moogle Stiltzkin · Post by **Moogle Stiltzkin** » Wed Jun 28, 2017 12:45 pm

oziemike wrote:"PS You can turn off this feature by running Disk Manager, select the Cog/Edit (Global Setting) on the top of the window and turn off data scrubbing in the bottom option."

OK so I found this in the forum, which still has not helped. Firstly, where is "Disk Manager"?? I can find "Storage Management", but then nothing that resembles editing Cog/global settings. Maybe I am dumb, but can someone please just state the path to edit this scrubbing so I can turn it off!!!

http://i.imgur.com/zu8iIBR.jpg

buggy82 · Post by **buggy82** » Sun Jul 02, 2017 12:18 pm

oziemike wrote: OK so I found this in the forum, which still has not helped. Firstly, where is "Disk Manager"?? I can find "Storage Management", but then nothing that resembles editing Cog/global settings. Maybe I am dumb, but can someone please just state the path to edit this scrubbing so I can turn it off!!!

Hi,

If you have "Storage Management", you probably don´t have the firmware version 4.3 installed, but 4.2 or earlier.
The feature "Data Scrubbing" has been introduced for firmware version 4.3 with one of the June 2017 updates.

QTS 4.2 has been announced to be the last version for a bunch of devices. Firmware 4.2. still gets some bugfixing and security updates until fall 2017. I wouldn´t expect any new features in 4.2.

Regards,
buggy82

buggy82 · Post by **buggy82** » Sun Jul 02, 2017 12:26 pm

Hi @all,

Just read through the thread and my conclusion is to temporarily disable Data Scrubbing and continue with my scheduled monthly full disk scans.
I´m not completely convinced that there is no software bug in the feature implementation here.

Will review my decision in a few months. Thanks for the input, guys!

buggy82

Moogle Stiltzkin · Post by **Moogle Stiltzkin** » Sun Jul 02, 2017 12:43 pm

P3R wrote:I agree with what you said in another post that Qnap shouldn't have made disk scrubbing default on this abruptly. I think they should have waited for a new major release or at least have announced the change better as it will reveal hidden problems at what may be an awkward time for the owners.

but what would be a good approach.

we do have changelogs, but how many people here actually bother reading it? kinda like those facebook policies updates and people just. Or is the changelog not emphasizing enough about stuff like raid scrubbing and what it does so users aren't caught off guard.

newsletters? not everyone subscribed to that either.

What about a prompt at firmware upgrade where it warns the user about this, then ask " proceed with update?"

hmm

riahc3 wrote:New update out. No fixes related to data scrubbing so it stays off here.

just curious but what fix are you expecting? in case i miss something

OneCD · Post by **OneCD** » Sun Jul 02, 2017 12:58 pm

Moogle Stiltzkin wrote:we do have changelogs, but how many people here actually bother reading it? kinda like those facebook policies updates and people just. Or is the changelog not emphasizing enough about stuff like raid scrubbing and what it does so users aren't caught off guard.

I read changelogs, but it's kinda hard to take QNAP's seriously when they look like this:

QNAP wrote:Music Station 5.0.6
( 2017/06/27 )
[New Features]
-Supported playing music function of Qbutton
[Enhancements]
-Enhanced the stability of playing music.

Music Station 5.0.5
( 2017/05/12 )
[Fixes]
- Fixed minor issues.

Music Station 4.8.6
( 2017/03/17 )
N/A

Music Station 5.0.4
( 2017/02/15 )

Music Station 4.8.4
( 2017/01/25 )
Bug fixs.

Music Station 5.0.3
( 2017/01/18 )
Minor bug fixed.

Music Station 5.0.2
( 2017/01/10 )
Minor bug fixed.

"Minor bug fixed" ??? What the h*ell does that mean?

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