"Disk Failed", then "Disk Unplugged" errors

Questions about SNMP, Power, System, Logs, disk, & RAID.
Post Reply
shirec
New here
Posts: 8
Joined: Wed Nov 13, 2019 12:24 pm

Re: "Disk Failed", then "Disk Unplugged" errors

Post by shirec » Mon Nov 18, 2019 6:26 pm

That might be a different issue again. From the previous comments it looks like many of them did spin up again, rebuild and then fail hours to days later requiring another rebuild. I also requested a backplane and they said they wont said that part out as a replacement which was unfortunate. In this post someone has already shown how to do it. Basically just run the hard drives external to the unit and use these type of items to run it of a separate power supply.

Use this to plug the HDD's in to its own power supply.
https://www.ebay.com.au/itm/SATA-15pin- ... 2483328567
https://www.ebay.com.au/itm/500W-ATX-Po ... 3858270813

This to plug the data cable into the nas.
https://www.ebay.com.au/itm/SATA-7pin-H ... 2461429742?

This is my own idea of how to test it and maybe someone can correct me if this is not the way.

User avatar
oyvindo
Experience counts
Posts: 1036
Joined: Tue May 19, 2009 2:08 am
Location: Norway, Oslo

Re: "Disk Failed", then "Disk Unplugged" errors

Post by oyvindo » Tue Nov 19, 2019 5:00 am

@shirec, thanks for the links. They helped med understand exactly what type of cables you were referring to. I ended up buying all of them (and som more) on Aliexpress.com at a very low price.
I too asked QNAP if I could buy just purchase the back plane as a sparepart, but the answer was NO!
I wonder if schematics for these NAS's can be found somewhere, i.e. on the net?
NAS:
QNAP TS-453Be 16Gb
4x3TB RAID5
QTS 4.3.6 (after surrendering 4.4.1)
Docker installations of:
Madsonic, Logitech Media Server, Pi-Hole, Home-Assistant, Mosquitto

QNAP HS-251 2G
2x2TB RAID0
QTS 4.4.1 (still runnning stable)
Kodi, Rainloop, Guacamole, L2TP, Keybox
Docker installation of: deCONZ

QNAP TS-119
Single Disk 1Tb
QTS 4.3.3
Used mainly as Reverse Proxy

Shmal
New here
Posts: 6
Joined: Wed Aug 13, 2014 1:03 pm

Re: "Disk Failed", then "Disk Unplugged" errors

Post by Shmal » Sat Dec 21, 2019 12:35 pm

shirec wrote:
Mon Nov 18, 2019 1:52 pm
https://imgur.com/a/dkEwYSR

As it turns out I had ready soldered a direct line from the supply to hdd3. Now I am out of ideas.
It is hard to tell from your pictures what the orientation of the mosfet chips are. If you can post a clearer picture of the top of one of them (labels, and the divot/key in the corner of the chip), it could help to verify the correct pinouts. My board had less mosfets than the number of drives too, so there is some sharing in the circuit like you are seeing on yours.

As kommisar says, it looks like a more complex circuit than we had on our 473 so you may have to do a lot of tracing of the circuit to figure out the error. If you are going to continue down the path, try to verify the connectivity of D1/D2 to each drive bay 5v/12v pins.

Good luck!

ngardiner
First post
Posts: 1
Joined: Sat Dec 21, 2019 1:36 pm

Re: "Disk Failed", then "Disk Unplugged" errors

Post by ngardiner » Sat Dec 21, 2019 1:43 pm

Uh oh, looks like I have this issue too. My TS-653A with 6 x WD Red 8TB has had drive bay 1 drop out about 6 times now, it just happened again now (causing another 48 hour rebuild session) and I've replaced the disk twice now, leading me to be confident it is not a disk issue.

I am seeing some of the logs mentioned in the thread:
[19077132.729359] ata1: irq_stat 0x00400040, connection status changed
[19077132.735787] ata1: SError: { HostInt PHYRdyChg 10B8B DevExch }
[19077132.742029] ata1: hard resetting link
[19077132.742039] ata1: SERR_PHYRDY_CHG SERR_DEV_XCHG. Clear the bit/burst error record
[19077133.471575] ata1: SATA link down (SStatus 0 SControl 330)
[19077133.798050] ata1: hard resetting link
[19077133.798062] ata1: SERR_PHYRDY_CHG SERR_DEV_XCHG. Clear the bit/burst error record
[19077133.798067] ata1: SERR_PHYRDY_CHG SERR_DEV_XCHG. Clear the bit/burst error record
[19077139.114891] ata1: link is slow to respond, please be patient (ready=0)
[19077143.203245] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 330)
[19077143.203888] ata1.00: both IDENTIFYs aborted, assuming NODEV
[19077143.203894] ata1.00: revalidation failed (errno=-2)
[19077144.882367] ata1: hard resetting link
[19077144.882378] ata1: SERR_PHYRDY_CHG SERR_DEV_XCHG. Clear the bit/burst error record
[19077145.188270] ata1: SATA link down (SStatus 0 SControl 330)
[19077145.188287] ata1.00: disabled
[19077145.189241] sd 0:0:0:0: rejecting I/O to offline device
[19077145.194739] sd 0:0:0:0: [sda] killing request
[19077145.194772] sd 0:0:0:0: [sda] FAILED Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[19077145.194779] sd 0:0:0:0: [sda] CDB: Synchronize Cache(10) 35 00 00 00 00 00 00 00 00 00
I'm running firmware version 4.3.6.0895. Sadly there doesn't seem to be a hardware fix for us TS-X53A owners outside of an RMA which I won't be paying for. Would like to keep an eye on the thread at least to see what my options are.

shirec
New here
Posts: 8
Joined: Wed Nov 13, 2019 12:24 pm

Re: "Disk Failed", then "Disk Unplugged" errors

Post by shirec » Sat Dec 21, 2019 4:51 pm

If anyone was following my thread..... I bought a completely new 8 bay NAS put all the drives in and it began working great again. Fast forward 1 or 2 weeks and bang 1 of 5 8TB Seagate Archive drives drop out. I contacted Seagate and managed to RMA the first drive. Before even receiving the RMA'd drive back a second hard drive dropped out. Raid 6 everything is still ok..... Until my partner is watching something on PLEX and it cuts out mid way through. I check the server and yep, 3 of 5 of my drives are now dusted. I contacted QNAP as surely this is not longer the drives. The chances of 2 failing at the same time would be crazy but 3.... QNAP service tell me to run a full diagnostic test of the hard drive using PC software and not the QNAP services. I use Seagate tools and run the Generic long test. 19 hours later it passes fine of course as all the other drives in the past have done. I want the server back up so I hot unplugged the drives and put 4 of the 5 drives back in. After a reboot everything is working fine. No resync probably because its still missing 1 of the 5 drives.

So now I have 2 full qnap 8 bay servers and 5 x 8tb Seagate archive drives. All failing.

The only possible thing I can assume at this stage is that it has to be QNAP software related. I will attempt to find some year old version of the QNAP software, put it in my old QNAP server once I resync the new drive and see if it ends up being a software thing.

pretty ridiculous how badly this thing is getting and its no doubt a common problem as there seems to be posts elsewhere about this. If I can get a refund I probably will and end up building a freenas server which I didn't want to do originally.

In a previous post I put ebay links to cheap parts to test if its the power issue as previously stated. Do the power test with the parts before considering any other attempts at anything else. Mine was not a power issue...

dolbyman
Guru
Posts: 16074
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: "Disk Failed", then "Disk Unplugged" errors

Post by dolbyman » Sun Dec 22, 2019 12:12 am

why are you running archive drives in a NAS?..completly wrong environment for them

User avatar
oyvindo
Experience counts
Posts: 1036
Joined: Tue May 19, 2009 2:08 am
Location: Norway, Oslo

Re: "Disk Failed", then "Disk Unplugged" errors

Post by oyvindo » Sun Dec 22, 2019 1:13 am

Brand new TS-453b with 4 new WD Red's. Everything runs fine until I upgrade to QTS 4.4.x firmware. From then on - I've had all kind of weird problems. Last now is that the NAS begins to reboot randomly. sometimes 3-4 times in a row, other times just once daily. At the end I run an 8 hour resynch followed by a full scrub and finally a file Check. All Pass. No log entries to examine. Nothing.
I'm still in the dark. Perhaps I should go back to 4.3 ?
NAS:
QNAP TS-453Be 16Gb
4x3TB RAID5
QTS 4.3.6 (after surrendering 4.4.1)
Docker installations of:
Madsonic, Logitech Media Server, Pi-Hole, Home-Assistant, Mosquitto

QNAP HS-251 2G
2x2TB RAID0
QTS 4.4.1 (still runnning stable)
Kodi, Rainloop, Guacamole, L2TP, Keybox
Docker installation of: deCONZ

QNAP TS-119
Single Disk 1Tb
QTS 4.3.3
Used mainly as Reverse Proxy

Shmal
New here
Posts: 6
Joined: Wed Aug 13, 2014 1:03 pm

Re: "Disk Failed", then "Disk Unplugged" errors

Post by Shmal » Mon Dec 23, 2019 12:32 pm

oyvindo wrote:
Sun Dec 22, 2019 1:13 am
Brand new TS-453b with 4 new WD Red's. Everything runs fine until I upgrade to QTS 4.4.x firmware. From then on - I've had all kind of weird problems. Last now is that the NAS begins to reboot randomly. sometimes 3-4 times in a row, other times just once daily. At the end I run an 8 hour resynch followed by a full scrub and finally a file Check. All Pass. No log entries to examine. Nothing.
I'm still in the dark. Perhaps I should go back to 4.3 ?
You may want to create a new thread for this to attract more attention to it. Doesn't look related to the disconnect issue / hardware fix theme here. That being said, if rolling back to 4.3 fixes your issue, definitely submit it as a bug to QNAP support.

User avatar
oyvindo
Experience counts
Posts: 1036
Joined: Tue May 19, 2009 2:08 am
Location: Norway, Oslo

Re: "Disk Failed", then "Disk Unplugged" errors

Post by oyvindo » Mon Dec 23, 2019 4:14 pm

Shmal wrote:
Mon Dec 23, 2019 12:32 pm
You may want to create a new thread for this to attract more attention to it. Doesn't look related to the disconnect issue / hardware fix theme here. That being said, if rolling back to 4.3 fixes your issue, definitely submit it as a bug to QNAP support.
Yes, you're right. I posted here because I was mislead to think this perhaps was a Disk related issue. But it isn't. I reverted back to 4.3 and now everything runs just fine again.
NAS:
QNAP TS-453Be 16Gb
4x3TB RAID5
QTS 4.3.6 (after surrendering 4.4.1)
Docker installations of:
Madsonic, Logitech Media Server, Pi-Hole, Home-Assistant, Mosquitto

QNAP HS-251 2G
2x2TB RAID0
QTS 4.4.1 (still runnning stable)
Kodi, Rainloop, Guacamole, L2TP, Keybox
Docker installation of: deCONZ

QNAP TS-119
Single Disk 1Tb
QTS 4.3.3
Used mainly as Reverse Proxy

Post Reply

Return to “System & Disk Volume Management”