Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Questions about SNMP, Power, System, Logs, disk, & RAID.
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phrunt
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Re: Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Post by phrunt » Fri Jul 06, 2018 2:52 pm

it will be interesting to see how your new ts-431 firmware goes. I'm still going strong, a month and a half now, no reboots on any of the NAS's I support. Still using the 2017 firmware of course.

domenico971
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Re: Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Post by domenico971 » Sat Jul 07, 2018 10:45 pm

Unofficial Firmware 4.3.4.0615 ... Uptime 19 days 18 hours ...
QNAP TS-231 - UnOfficial Firmware 4.3.4.0615 build 20180612

838Joel
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Re: Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Post by 838Joel » Sat Jul 07, 2018 11:50 pm

For me unofficial 4.3.4.0606 on TS-653A running since 20 days.

Sent from my Nexus 6P using Tapatalk

geosaft
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Re: Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Post by geosaft » Thu Jul 12, 2018 1:36 am

Hi guys! I think my 431P running the latest software (4.3.4 0597) is suffering from the same issue: random reboots and random unplugged disk errors. Can you guys share the TS-X31_20180612-4.3.4.0615 firmware so I can try it as well? QNAP support is incredibly slow...
Thanks

damenchoy
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Re: Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Post by damenchoy » Thu Jul 12, 2018 9:25 pm

geosaft wrote:Hi guys! I think my 431P running the latest software (4.3.4 0597) is suffering from the same issue: random reboots and random unplugged disk errors. Can you guys share the TS-X31_20180612-4.3.4.0615 firmware so I can try it as well? QNAP support is incredibly slow...
Thanks


Dont' think TS431P is running the same firmware as TS431 so the firmware given by QNAP for fixing my NAS problem should not be installed in your NAS.

https://www.qnap.com/en/download?model=ts-431p&category=firmware

https://www.qnap.com/en/download?model=ts-431&category=firmware

So please consult the official QNAP support for the newer firmware.

To report back, I have been running the newer firmware for 8 days and have no reboot issue. In-between, I ran the RAID scrubbing process once smoothly.

damenchoy
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Re: Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Post by damenchoy » Thu Jul 12, 2018 9:26 pm

phrunt wrote:it will be interesting to see how your new ts-431 firmware goes. I'm still going strong, a month and a half now, no reboots on any of the NAS's I support. Still using the 2017 firmware of course.


UP 8 days ... no reboot issues... on my TS431

geosaft
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Re: Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Post by geosaft » Fri Jul 13, 2018 1:32 am

Ah, you are right, that software won't work on my 431p. I asked support to check if there is something similar for 431p...unless none of you guys have this in your hands?

nightshadowuk
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Re: Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Post by nightshadowuk » Fri Jul 13, 2018 2:24 am

phrunt wrote:it will be interesting to see how your new ts-431 firmware goes. I'm still going strong, a month and a half now, no reboots on any of the NAS's I support. Still using the 2017 firmware of course.

20 days and counting on 4.3.4.0483(20180213) for me!
QNAP TS-431 [RAID5 - 2 x ST4000VN000 & 2 x ST4000VN008]

phrunt
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Re: Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Post by phrunt » Sun Jul 15, 2018 12:37 pm

was the Unofficial Firmware 4.3.4.0615 for TS-431? if so does anyone have a link for it? i'd like to try it out. Thanks.

damenchoy
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Re: Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Post by damenchoy » Mon Jul 16, 2018 2:00 am

phrunt wrote:was the Unofficial Firmware 4.3.4.0615 for TS-431? if so does anyone have a link for it? i'd like to try it out. Thanks.


Try this link for TS431 updated firmware

https://drive.google.com/file/d/15bfjqofk6EuVSLFM4K4Xt6j_JYSd8d4n/view?usp=sharing
(TS-X31_20180612-4.3.4.0615.img)

Please note you are on your own risk using it. It works on my machine does not guarantee it will work on others.

But this version of firmware will deactivate the License Center.

Qnap support team gave me a replacement License Center App with this download link to reactivate the License Center

https://drive.google.com/open?id=1t5-J6vM6iada-O83w_MXHIMm8E0jIMu1

Note: arm_ms = x31 series

But if you are not in a hurry, it is still suggested you contact QNAP support team for they may have a more updated firmware for you try. And what is important is they can help follow up your case if you have got any problem of trying out the Unofficial firmware.

Good Luck.
Last edited by damenchoy on Tue Jul 17, 2018 10:17 am, edited 1 time in total.

phrunt
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Re: Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Post by phrunt » Tue Jul 17, 2018 6:28 am

Thanks, flashed on OK and automatically downloaded license center from the qnap store once updated. Now to see if I get the random reboots back.

838Joel
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Re: Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Post by 838Joel » Tue Jul 17, 2018 6:31 am

phrunt wrote:Thanks, flashed on OK and automatically downloaded license center from the qnap store once updated. Now to see if I get the random reboots back.

Keep us posted on how long it will be UP....

My TS-653A (without the license...) is now running for a month!

damenchoy
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Re: Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Post by damenchoy » Tue Jul 17, 2018 10:08 am

Mine has been up for 14 days without any problems.

But I received an official update notification today for my NAS: "A newer firmware version (4.3.4.0644 Build 20180710) is now available for download"

Not sure if I should update to this version. I am now checking with the QNAP support team for the advice.

838Joel
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Re: RE: Re: Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Post by 838Joel » Tue Jul 17, 2018 10:20 am

damenchoy wrote:Mine has been up for 14 days without any problems.

But I received an official update notification today for my NAS: "A newer firmware version (4.3.4.0644 Build 20180710) is now available for download"

Not sure if I should update to this version. I am now checking with the QNAP support team for the advice.
Let us know the response from QNAP support...I also receive the update notice on my other NAS, so this should be shortly for my ts-653A...

Sent from my Nexus 6P using Tapatalk

phrunt
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Re: Sudden reboot during monthly scrub, unclean filesystem; any way to see the logs?

Post by phrunt » Tue Jul 17, 2018 5:39 pm

the latest update says it fixes random reboots, I'm installing it now to test it, I think they have fixed it in this update as the previous unreleased firmware resolved it so they must know what's wrong, updating all the ts-431 and ts-431p's I support now in faith they have fixed the issue.

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