random reboot issues

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dolbyman
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Re: random reboot issues

Post by dolbyman » Tue Apr 21, 2020 12:13 pm

there is no qnap here..so what "guys" are you talking to?

open a ticket...or go unheard

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Moogle Stiltzkin
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Re: random reboot issues

Post by Moogle Stiltzkin » Tue Apr 21, 2020 12:46 pm

i reckon it's just to inform other users about a problem.

i'll still remind just in case they havent yet, to ALSO create a helpdesk ticket.

I tried reporting a ticket due to a seemingly general problem that began with 4.4.1 and now possibly into 4.4.2 for for some users suffering random reboots, but they only wish to accept individual tickets.....

so yes plz do report if you haven't or they really will not acknowledge this issue o-o; .....
NAS
[Main Server] QNAP TS-877 w. 4tb [ 3x HGST Deskstar NAS (HDN724040ALE640) & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 +16gb ddr4 Crucial+ QWA-AC2600 wireless+QXP PCIE
[Backup] QNAP TS-653A w. 5x 2TB Samsung F3 (HD203WI) EXT4 Raid5
[Backup] QNAP TL-D400S 2x 4TB WD Red Nas (WD40EFRX) single disks.
[^] QNAP TS-659 Pro II
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
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Chuck_IV
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Re: random reboot issues

Post by Chuck_IV » Tue Apr 28, 2020 4:42 am

dolbyman wrote:
Tue Apr 21, 2020 12:13 pm
there is no qnap here..so what "guys" are you talking to?

open a ticket...or go unheard
The QNAP "guys", who else would I be referring to? :roll:

When creating a ticket, point them to the thread and they do take notice. That has happened a couple times now for me.


And on topic, I just had another random reboot a litle while ago.

dolbyman
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Re: random reboot issues

Post by dolbyman » Tue Apr 28, 2020 4:58 am

well, as said before the QNAP 'guys' do not come here (maybe when you send them a link) .. otherwise no need to address qnap here .. as there is nobody

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Moogle Stiltzkin
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Re: random reboot issues

Post by Moogle Stiltzkin » Tue Apr 28, 2020 7:36 am

afaik, if you have an active ticket with them on this issue, they will ask you to send them the dumplogs after experiencing random reboot.

you probably best ask them when you can expect some resolution for your issue after having sent dumplog.

because last time i sent and did whatever was asked, i was left hanging until the matter extended to a month or more, till it was finally closed remaing unresolved.

so if you don't want that to happen to you, best push for when you can expect some sort of fix for your issue.

also they don't care about threads. they only entertain tickets by individual users. best have an active ticket
https://service.qnap.com
NAS
[Main Server] QNAP TS-877 w. 4tb [ 3x HGST Deskstar NAS (HDN724040ALE640) & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 +16gb ddr4 Crucial+ QWA-AC2600 wireless+QXP PCIE
[Backup] QNAP TS-653A w. 5x 2TB Samsung F3 (HD203WI) EXT4 Raid5
[Backup] QNAP TL-D400S 2x 4TB WD Red Nas (WD40EFRX) single disks.
[^] QNAP TS-659 Pro II
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
[^] QNAP TS-228
[^] QNAP TS-128
[Mobile NAS] TBS-453DX w. 2x Crucial MX500 500gb EXT4 raid1

Network
Asus AC68U Router|100dl/50ul MBPS FTTH Internet | Win10, WC PC-Intel i7 920 Ivy bridge desktop (1x 512gb Samsung 850 Pro SSD + 1x 4tb HGST Ultrastar 7K4000)


Guides & articles
[Review] Moogle's QNAP experience
[Review] Moogle's TS-877 review
https://www.patreon.com/mooglestiltzkin

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