Low Drive Speed Detected for all 4 Host Disks

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dreggs
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Low Drive Speed Detected for all 4 Host Disks

Post by dreggs » Tue Sep 03, 2019 10:22 pm

Woke up this morning to find 4 warnings on my TVS-473e, Each said [Storage and Snapshots] Low drive speed detected for disk 'Host: Disk 1' Check disk status. Then 3 more, one for each disk 2 through 4. Looked at the rapid test results and all disks show good. Is this a problem developing with the NAS? Why am I getting these warning messages?
Windows 10 Pro, Version 1903, OS Build 18362.329, 64bit, I7-8700@3.2GHz 3.19GHz, 32GB RAM, 10GBe
TVS-473e-20GB, QXG-10G1T, USB-U31A2P01, Firmware: 4.3.6.0993, Network Setup - Single Port, Drive Configuration: RAID10, Number of drives: 6, 2-512G Cached - ADATA SU800NS38, FW: RO918B, 4-4TB - Seagate ST4000VN008-2DR166 FW: SC60
TS-453 Pro-8GB, Firmware: 4.3.6.0993, Drive Configuration: RAID10, Number of drives: 4-4TB Western Digital Reds: WD40EFRX-68N32N0 FW: 82.00A82

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Re: Low Drive Speed Detected for all 4 Host Disks

Post by P3R » Wed Sep 04, 2019 2:50 am

What disk models and what speeds do they connect with?

Anything in the System log about it?

Look at the complete SMART information statistics (post here if you need help to interpret) for each disk and run the long tests on them.
RAID have never ever been a replacement for backups. Without backups on a different system (preferably placed at another site), you will eventually lose data!

A non-RAID configuration (including RAID 0, which isn't really RAID) with a backup on a separate media protects your data far better than any RAID-volume without backup.

All data storage consists of both the primary storage and the backups. It's your money and your data, spend the storage budget wisely or pay with your data!

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Re: Low Drive Speed Detected for all 4 Host Disks

Post by Toxic17 » Wed Sep 04, 2019 3:15 am

What Firmware version and build number are you using at present?

please logon you NAS via SSH

then the following 3 commands. Post the findings back in this thread.

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qcli_storage -d

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qcli_storage -T force=1

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qcli_storage -t force=1
you should see something like this:

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qcli_storage -d
Enclosure  Port  Sys_Name     Type      Size      Alias          Signature   Partitions  Model
NAS_HOST   1     /dev/sdb     SSD:data  465.76 GB M.2 SSD 1      QNAP FLEX   5           ATA CT500MX500SSD4
NAS_HOST   2     /dev/sda     SSD:data  465.76 GB M.2 SSD 2      QNAP FLEX   5           ATA CT500MX500SSD4
NAS_HOST   3     /dev/sde     HDD:data  2.73 TB   Disk 1         QNAP FLEX   5           WDC WD30EFRX-68EUZN0
NAS_HOST   4     /dev/sdf     HDD:data  2.73 TB   Disk 2         QNAP FLEX   5           WDC WD30EFRX-68EUZN0
NAS_HOST   5     /dev/sdc     HDD:data  2.73 TB   Disk 3         QNAP FLEX   5           WDC WD30EFRX-68EUZN0
NAS_HOST   6     /dev/sdd     HDD:data  2.73 TB   Disk 4         QNAP FLEX   5           WDC WD30EFRX-68EUZN0
NAS_HOST   P2-1  /dev/nvme0n1 SSD:data  232.89 GB PCIe 2 M.2 SSD 1QNAP FLEX   5           Samsung SSD 960 EVO 250GB
NAS_HOST   P2-2  /dev/nvme1n1 SSD:data  232.89 GB PCIe 2 M.2 SSD 2QNAP FLEX   5           Samsung SSD 960 EVO 250GB

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[~] # qcli_storage -T force=1
fio test command for physical disk: /sbin/fio --filename=test_device --direct=1 --rw=read --bs=1M --runtime=15 --name=test-read --ioengine=libaio --iodepth=32 &>/tmp/qcli_storage.log
fio test command for RAID: /sbin/fio --filename=test_device --direct=0 --rw=read --bs=1M --runtime=15 --name=test-read --ioengine=libaio --iodepth=32 &>/tmp/qcli_storage.log
Start testing!
Performance test is finished 100.000%...
Enclosure  Port  Sys_Name      Throughput    RAID        RAID_Type    RAID_Throughput   Pool
NAS_HOST   1     /dev/sdb      530.21 MB/s   /dev/md3    RAID 1       1.05 GB/s         2
NAS_HOST   2     /dev/sda      528.76 MB/s   /dev/md3    RAID 1       1.05 GB/s         2
NAS_HOST   3     /dev/sde      139.62 MB/s   /dev/md1    RAID 5       392.29 MB/s       1
NAS_HOST   4     /dev/sdf      138.93 MB/s   /dev/md1    RAID 5       392.29 MB/s       1
NAS_HOST   5     /dev/sdc      138.96 MB/s   /dev/md1    RAID 5       392.29 MB/s       1
NAS_HOST   6     /dev/sdd      146.61 MB/s   /dev/md1    RAID 5       392.29 MB/s       1
NAS_HOST   P2-1  /dev/nvme0n1  1.41 GB/s     /dev/md2    RAID 1       1.60 GB/s         1
NAS_HOST   P2-2  /dev/nvme1n1  1.40 GB/s     /dev/md2    RAID 1       1.60 GB/s         1

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[~] # qcli_storage -t force=1
fio test command for LV layer: /sbin/fio --filename=test_device --direct=0 --rw=read --bs=1M --runtime=15 --name=test-read --ioengine=libaio --iodepth=32 &>/tmp/qcli_storage.log
fio test command for File system: /sbin/fio --filename=test_device/qcli_storage --direct=0 --rw=read --bs=1M --runtime=15 --name=test-read --ioengine=libaio --iodepth=32 --size=128m &>/tmp/qcli_storage.log
Start testing!
Performance test is finished 100.000%...
VolID   VolName             Pool     Mapping_Name            Throughput      Mount_Path                    FS_Throughput
1       DataVol1            1        /dev/mapper/cachedev1   472.92 MB/s     /share/CACHEDEV1_DATA         1.51 GB/s
2       DataVol2            2        /dev/mapper/cachedev2   1.83 GB/s       /share/CACHEDEV2_DATA         888.89 MB/s
Regards Simon

QTS 4.x User Guidex

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NAS: TS-473-32GB QM2-2P QXG-10G1T 4.4.1.1064 • TVS-463-16GB 4.4.1.1064 QM2-2S10G1TB • TS-459 Pro 2GB 4.2.6 • TS-121 4.3.3.0998 • APC Back-UPS ES 700G •
QPKG's: TwonkyServer 8.51 • Apache73 v2441.7310 • QSonarr 3.0.3.644 • QNBZGet 21.0 • phpMyAdmin 4.9.0.1 • Qmono 5.20.1.19 • McAfee 3.0.1 • Lychee 3.2.16 • HBS 3.0.1908029 • LEgo v3.0.0
Network: VM Hub 3.0 <500/35> • UniFi USG Pro 4 • UniFi USW-16-150W • UniFi USW-8-60W • UniFi CloudKey Gen2+• UniFi G3-Flex • UAP AC Pro • UAP AC Lite • SLM2008 • Dell 7050 MFF •

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dreggs
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Re: Low Drive Speed Detected for all 4 Host Disks

Post by dreggs » Wed Sep 04, 2019 3:57 am

Firmware 4.4.1.1031

~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2019.09.03 12:46:04 =~=~=~=~=~=~=~=~=~=~=~=
# qcli_storage -d
Enclosure Port Sys_Name Type Size Alias Signature Partitions Model
NAS_HOST 1 /dev/sdb SSD:cache 476.94 GB M.2 SSD 1 QNAP FLEX 5 ADATA SU800NS38
NAS_HOST 2 /dev/sda SSD:cache 476.94 GB M.2 SSD 2 QNAP FLEX 5 ADATA SU800NS38
NAS_HOST 3 /dev/sde HDD:data 3.64 TB Disk 1 QNAP FLEX 5 Seagate ST4000VN008-2DR166
NAS_HOST 4 /dev/sdf HDD:data 3.64 TB Disk 2 QNAP FLEX 5 Seagate ST4000VN008-2DR166
NAS_HOST 5 /dev/sdc HDD:data 3.64 TB Disk 3 QNAP FLEX 5 Seagate ST4000VN008-2DR166
NAS_HOST 6 /dev/sdd HDD:data 3.64 TB Disk 4 QNAP FLEX 5 Seagate ST4000VN008-2DR166


[K[~] # qcli_storage -T force=1
fio test command for physical disk: /sbin/fio --filename=test_device --direct=1 --rw=read --bs=1M --runtime=15 --name=test-read --ioengine=libaio --iodepth=32 &>/tmp/qcli_storage.log
fio test command for RAID: /sbin/fio --filename=test_device --direct=0 --rw=read --bs=1M --runtime=15 --name=test-read --ioengine=libaio --iodepth=32 &>/tmp/qcli_storage.log
Start testing!

Performance test is finished 100.000%...

Enclosure Port Sys_Name Throughput RAID RAID_Type RAID_Throughput Pool
NAS_HOST 1 /dev/sdb 504.25 MB/s /dev/md2 RAID 1 940.14 MB/s 256
NAS_HOST 2 /dev/sda 504.58 MB/s /dev/md2 RAID 1 940.14 MB/s 256
NAS_HOST 3 /dev/sde 177.71 MB/s /dev/md1 RAID 10 337.24 MB/s 288
NAS_HOST 4 /dev/sdf 161.87 MB/s /dev/md1 RAID 10 337.24 MB/s 288
NAS_HOST 5 /dev/sdc 199.12 MB/s /dev/md1 RAID 10 337.24 MB/s 288
NAS_HOST 6 /dev/sdd 187.23 MB/s /dev/md1 RAID 10 337.24 MB/s 288

[~] # qcli_storage -t force=1
fio test command for LV layer: /sbin/fio --filename=test_device --direct=0 --rw=read --bs=1M --runtime=15 --name=test-read --ioengine=libaio --iodepth=32 &>/tmp/qcli_storage.log
fio test command for File system: /sbin/fio --filename=test_device/qcli_storage --direct=0 --rw=read --bs=1M --runtime=15 --name=test-read --ioengine=libaio --iodepth=32 --size=128m &>/tmp/qcli_storage.log
Start testing!

Performance test is finished 100.000%...

VolID VolName Pool Mapping_Name Throughput Mount_Path FS_Throughput
1 MainStorage 288 /dev/mapper/cachedev1 432.08 MB/s /share/CACHEDEV1_DATA 847.68 MB/s
[~] #
Windows 10 Pro, Version 1903, OS Build 18362.329, 64bit, I7-8700@3.2GHz 3.19GHz, 32GB RAM, 10GBe
TVS-473e-20GB, QXG-10G1T, USB-U31A2P01, Firmware: 4.3.6.0993, Network Setup - Single Port, Drive Configuration: RAID10, Number of drives: 6, 2-512G Cached - ADATA SU800NS38, FW: RO918B, 4-4TB - Seagate ST4000VN008-2DR166 FW: SC60
TS-453 Pro-8GB, Firmware: 4.3.6.0993, Drive Configuration: RAID10, Number of drives: 4-4TB Western Digital Reds: WD40EFRX-68N32N0 FW: 82.00A82

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Re: Low Drive Speed Detected for all 4 Host Disks

Post by Toxic17 » Wed Sep 04, 2019 4:11 am

Since this is Beta firmware I would raise a ticket with QNAP. disk speeds look ok to me.

add the details you have run just now into the ticket as well. if smart tests have been run and nothing found then QNAP will have to investigate why the reported error.
Regards Simon

QTS 4.x User Guidex

QNAP Club Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following


NAS: TS-473-32GB QM2-2P QXG-10G1T 4.4.1.1064 • TVS-463-16GB 4.4.1.1064 QM2-2S10G1TB • TS-459 Pro 2GB 4.2.6 • TS-121 4.3.3.0998 • APC Back-UPS ES 700G •
QPKG's: TwonkyServer 8.51 • Apache73 v2441.7310 • QSonarr 3.0.3.644 • QNBZGet 21.0 • phpMyAdmin 4.9.0.1 • Qmono 5.20.1.19 • McAfee 3.0.1 • Lychee 3.2.16 • HBS 3.0.1908029 • LEgo v3.0.0
Network: VM Hub 3.0 <500/35> • UniFi USG Pro 4 • UniFi USW-16-150W • UniFi USW-8-60W • UniFi CloudKey Gen2+• UniFi G3-Flex • UAP AC Pro • UAP AC Lite • SLM2008 • Dell 7050 MFF •

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