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DISK2 failed, New Drive not recognized(TS 251+)

Posted: Sat Sep 14, 2019 8:33 am
by shibho.04
Hi Experts,
All of a sudden by bay2 drive got failed and NAS went to degraded mode.
Now when I put a similar new disk back, NAS does not see the drive.
the HDD2 light constant Red.


Any tips?

Appreciate your comments.

Thanks
Shiba
Model: TS 251+
RAID 1

Re: DISK2 failed, New Drive not recognized(TS 251+)

Posted: Sat Sep 14, 2019 10:04 am
by dolbyman
did you try to reboot the nas degaraded and then swap the drive in ?

does the disk show up in disk view ? (smart)

if not you might have a broken backplane

Re: DISK2 failed, New Drive not recognized(TS 251+)

Posted: Sat Sep 14, 2019 1:49 pm
by shibho.04
Yes. I did reboot and the disk2 does not show up in disk view.
If it is a broken backplane, then is there a way to reconfigure the Raid 1 with one disk?
Not sure how much cost would be to fix or even it is worth of doing the same.

Thanks

Re: DISK2 failed, New Drive not recognized(TS 251+)

Posted: Sat Sep 14, 2019 2:01 pm
by dolbyman
doesnt really matter if single drive or degraded raid1 (besides the warning that it is degraded)

repair costs would need to be inquired with qnap ... (open a support ticket with them)