TS431 stopped to recognize external HD

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ikifikif
Starting out
Posts: 32
Joined: Mon Aug 22, 2016 4:46 pm

TS431 stopped to recognize external HD

Post by ikifikif »

Hello.
I have ext. HD (case Samsung story , hd WD-red 3T).
The previous hd 2T (Samsung) in this case is dead (many-many bad sectors).
Prehistory:
The TS431 worked properly with the extr. hd 2T before and in some moment it started to stuck and skip files during backup and in the end the NAS stopped to recognize it (no blue led and don't see the hd 2T as connected at all). Then I found that there is a problem with hd 2T (Samsung) and changed it to wd-red 3T.
Now the ext. hd 3T still not recognized by TS431.
I checked the usb port of TS431 with other 2.5 ext. hd 0.25T and it recognized by TS431 (there is blue led and I see the hd in NAS).
I checked the ext. hd 3T (case Samsung Story with hd wd-red 3T) on PC and on other NAS TS128A and in both cases it recognized well .
P.S.:
During I started to get problems with old hd 2T(samsung) and before I found the reason (bad sectors) I several times disconnected the ext. hd 2T with out "eject" because it behaved as stuck.
How to fix it ?
Thank you in advance.
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ikifikif
Starting out
Posts: 32
Joined: Mon Aug 22, 2016 4:46 pm

Re: TS431 stopped to recognize external HD

Post by ikifikif »

Result of "lsusb -v" command:

Code: Select all

 Bus 003 Device 004: ID 04e8:6054 Samsung Electronics Co., Ltd
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               3.00
  bDeviceClass            0 (Defined at Interface level)
  bDeviceSubClass         0
  bDeviceProtocol         0
  bMaxPacketSize0         9
  idVendor           0x04e8 Samsung Electronics Co., Ltd
  idProduct          0x6054
  bcdDevice            1.00
  iManufacturer           2 Samsung STORY Station 3
  iProduct                3 Samsung STORY Station 3
  iSerial                 1 000000000000011E0AB7
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           44
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0
    bmAttributes         0xc0
      Self Powered
    MaxPower                0mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           2
      bInterfaceClass         8 Mass Storage
      bInterfaceSubClass      6 SCSI
      bInterfaceProtocol     80 Bulk (Zip)
      iInterface              0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0400  1x 0 bytes
        bInterval               0
        UNRECOGNIZED:  06 30 0f 00 00 00
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x02  EP 2 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0400  1x 0 bytes
        bInterval               0
        UNRECOGNIZED:  06 30 0f 00 00 00
Device Qualifier (for other device speed):
  bLength                10
  bDescriptorType         6
  bcdUSB               2.10
  bDeviceClass            0 (Defined at Interface level)
  bDeviceSubClass         0
  bDeviceProtocol         0
  bMaxPacketSize0        64
  bNumConfigurations      1
Device Status:     0x0001
  Self Powered

Result of "dmesg" command:

Code: Select all

[48071.227288] hub 2-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48071.227671] hub 2-1:1.0: port 1, status 0100, change 0001, 12 Mb/s
[48071.381027] hub 2-1:1.0: debounce: port 1: total 100ms stable 100ms status 0x100
[48072.299291] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48072.299626] hub 3-1:1.0: port 1, status 0203, change 0001, 5.0 Gb/s
[48072.450909] hub 3-1:1.0: debounce: port 1: total 100ms stable 100ms status 0x203
[48072.530912] usb 3-1.1: new SuperSpeed USB device number 4 using xhci-hcd
[48072.551081] usb 3-1.1: skipped 1 descriptor after endpoint
[48072.551090] usb 3-1.1: skipped 1 descriptor after endpoint
[48072.551179] usb 3-1.1: default language 0x0409
[48072.551505] usb 3-1.1: udev 4, busnum 3, minor = 259
[48072.551514] usb 3-1.1: New USB device found, idVendor=04e8, idProduct=6054
[48072.558409] usb 3-1.1: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[48072.565767] usb 3-1.1: Product: Samsung STORY Station 3
[48072.571022] usb 3-1.1: Manufacturer: Samsung STORY Station 3
[48072.576697] usb 3-1.1: SerialNumber: 000000000000011E0AB7
[48072.582385] usb 3-1.1: usb_probe_device
[48072.582396] usb 3-1.1: configuration #1 chosen from 1 choice
[48072.583059] usb 3-1.1: Successful Endpoint Configure command
[48072.583161] usb 3-1.1: adding 3-1.1:1.0 (config #1, interface 0)
[48072.583326] usb-storage 3-1.1:1.0: usb_probe_interface
[48072.583347] usb-storage 3-1.1:1.0: usb_probe_interface - got id
[48072.583867] scsi7 : usb-storage 3-1.1:1.0
[48072.588775] drivers/usb/core/inode.c: creating file '004'
[48072.588873] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48072.718150] [usb.003.004] /sys/devices/platform/xhci-hcd/usb3/3-1/3-1.1 added.
[48081.476960] scsi 7:0:0:0: Direct-Access     Samsung  STORY Station 3  82.0 PQ: 0 ANSI: 0
[48081.485367] Check proc_name[usb-storage].
[48081.489951] sd 7:0:0:0: Attached scsi generic sg3 type 0
[48081.496260] sd 7:0:0:0: [sdd] Very big device. Trying to use READ CAPACITY(16).
[48081.507963] sd 7:0:0:0: [sdd] 5860533168 512-byte logical blocks: (3.00 TB/2.72 TiB)
[48081.517693] sd 7:0:0:0: [sdd] Write Protect is off
[48081.522563] sd 7:0:0:0: [sdd] Mode Sense: 23 00 00 00
[48081.522935] sd 7:0:0:0: [sdd] No Caching mode page present
[48081.528444] sd 7:0:0:0: [sdd] Assuming drive cache: write through
[48081.535914] sd 7:0:0:0: [sdd] Very big device. Trying to use READ CAPACITY(16).
[48081.546844] sd 7:0:0:0: [sdd] No Caching mode page present
[48081.552405] sd 7:0:0:0: [sdd] Assuming drive cache: write through
[48112.043272] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48112.059275] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48112.075258] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48112.091264] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48112.107274] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48112.121013] usb 3-1.1: reset SuperSpeed USB device number 4 using xhci-hcd
[48112.141113] xhci-hcd xhci-hcd: xHCI xhci_drop_endpoint called with disabled ep 8bfa5320
[48112.149160] xhci-hcd xhci-hcd: xHCI xhci_drop_endpoint called with disabled ep 8bfa534c
[48112.157277] usb 3-1.1: Successful Endpoint Configure command
[48143.051278] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48143.067267] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48143.083276] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48143.099288] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48143.115300] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48143.121726] usb 3-1.1: reset SuperSpeed USB device number 4 using xhci-hcd
[48143.141140] xhci-hcd xhci-hcd: xHCI xhci_drop_endpoint called with disabled ep 8bfa5320
[48143.149173] xhci-hcd xhci-hcd: xHCI xhci_drop_endpoint called with disabled ep 8bfa534c
[48143.157287] usb 3-1.1: Successful Endpoint Configure command
[48174.091284] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48174.107267] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48174.123286] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48174.139277] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48174.155267] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48174.160925] usb 3-1.1: reset SuperSpeed USB device number 4 using xhci-hcd
[48174.181111] xhci-hcd xhci-hcd: xHCI xhci_drop_endpoint called with disabled ep 8bfa5320
[48174.189142] xhci-hcd xhci-hcd: xHCI xhci_drop_endpoint called with disabled ep 8bfa534c
[48174.197244] usb 3-1.1: Successful Endpoint Configure command
[48205.131285] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48205.147280] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48205.163288] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48205.179266] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48205.195280] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48205.200940] usb 3-1.1: reset SuperSpeed USB device number 4 using xhci-hcd
[48205.221081] xhci-hcd xhci-hcd: xHCI xhci_drop_endpoint called with disabled ep 8bfa5320
[48205.229111] xhci-hcd xhci-hcd: xHCI xhci_drop_endpoint called with disabled ep 8bfa534c
[48205.237201] usb 3-1.1: Successful Endpoint Configure command
[48236.091272] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48236.107269] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48236.123271] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48236.139277] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48236.155266] hub 3-1:1.0: state 7 ports 4 chg 0000 evt 0002
[48236.160923] usb 3-1.1: reset SuperSpeed USB device number 4 using xhci-hcd
[48236.181111] xhci-hcd xhci-hcd: xHCI xhci_drop_endpoint called with disabled ep 8bfa5320
[48236.189140] xhci-hcd xhci-hcd: xHCI xhci_drop_endpoint called with disabled ep 8bfa534c
[48236.197244] usb 3-1.1: Successful Endpoint Configure command
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