TS-212 No web interface

[carlosmora]

Hi!

My QNAP TS-212 volumes can be reached as usual as SMB volumes and i can ssh it, but there is no web interface. Q-Finder sees it, but it's unable to login into it with the right credentials.

In the console I run a script found in the forum to get information about the status of the device:

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*********************
** QNAP NAS Report **
*********************

NAS Model:      TS-212
Firmware:       4.3.3 Build 20201006
System Name:    FOURTECH-NAS
Workgroup:      NAS
Base Directory: /share/HDA_DATA
NAS IP address: 192.168.1.250

Default Gateway Device: eth0

          inet addr:192.168.1.250  Bcast:192.168.1.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:1166297555 errors:0 dropped:719 overruns:0 frame:0
          TX packets:915810200 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:532
          RX bytes:3654950938 (3.4 GiB)  TX bytes:92660677 (88.3 MiB)
          Interrupt:11


DNS Nameserver(s):192.168.1.1
8.8.8.8


HDD Information:

HDD1 - Model=WDC WD60EFRX-68L0BN1                    , FwRev=82.00A82, SerialNo=     WD-WX11DC6RD5NC

Model: WDC WD60EFRX-68L0BN1 (scsi)
Disk /dev/sda: 6001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt

Number  Start   End     Size    File system     Name     Flags
 1      20.5kB  543MB   543MB   ext3            primary
 2      543MB   1086MB  543MB   linux-swap(v1)  primary
 3      1086MB  6001GB  6000GB  ext4            primary
 4      6001GB  6001GB  510MB   ext3            primary


001 Raw_Read_Error_Rate          0        200 200 051 OK
003 Spin_Up_Time                 8816     203 197 021 OK
004 Start_Stop_Count             1477     099 099 000 OK
005 Reallocated_Sector_Ct        0        200 200 140 OK
007 Seek_Error_Rate              0        200 200 000 OK
009 Power_On_Hours               30206    059 059 000 OK
010 Spin_Retry_Count             0        100 100 000 OK
011 Calibration_Retry_Count      0        100 253 000 OK
012 Power_Cycle_Count            59       100 100 000 OK
192 Power-Off_Retract_Count      55       200 200 000 OK
193 Load_Cycle_Count             15110    195 195 000 OK
194 Temperature_Celsius          36       116 107 000 OK
196 Reallocated_Event_Count      0        200 200 000 OK
197 Current_Pending_Sector       0        200 200 000 OK
198 Offline_Uncorrectable        0        100 253 000 OK
199 UDMA_CRC_Error_Count         0        200 200 000 OK
200 Multi_Zone_Error_Rate        0        100 253 000 OK

HDD2 -/dev/sdb: No such device or address

Error: Error opening /dev/sdb: No such device or address
Retry/Cancel? c
#donec
parted: invalid token: #donec
Retry/Cancel? c

Open device fail

Volume Status


Personalities : [raid1] [linear] [raid0] [raid6] [raid5] [raid4]
md13 : active raid1 sda4[0]
		 458880 blocks super 1.0 [2/1] [U_]
		 bitmap: 7/8 pages [28KB], 32KB chunk

md9 : active raid1 sda1[0]
		 530112 blocks super 1.0 [2/1] [U_]
		 bitmap: 9/9 pages [36KB], 32KB chunk

unused devices: <none>

Disk Space:

Filesystem                Size      Used Available Use% Mounted on
/dev/ram                 32.9M     17.1M     15.8M  52% /
tmpfs                    32.0M    208.0k     31.8M   1% /tmp
/dev/sda4               371.0M    364.5M      6.5M  98% /mnt/ext
/dev/md9                509.5M    139.1M    370.4M  27% /mnt/HDA_ROOT
/dev/sda3                 5.4T      4.4T    945.5G  83% /share/HDA_DATA
tmpfs                    16.0M     40.0k     16.0M   0% /share/HDA_DATA/.samba/lock/msg.lock
tmpfs                    16.0M         0     16.0M   0% /mnt/ext/opt/samba/private/msg.sock
tmpfs                     1.0M         0      1.0M   0% /mnt/rf/nd

Mount Status:

/proc on /proc type proc (rw)
none on /dev/pts type devpts (rw,gid=5,mode=620)
sysfs on /sys type sysfs (rw)
tmpfs on /tmp type tmpfs (rw,size=32M)
none on /proc/bus/usb type usbfs (rw)
/dev/sda4 on /mnt/ext type ext3 (rw)
/dev/md9 on /mnt/HDA_ROOT type ext3 (rw,data=ordered)
/dev/sda3 on /share/HDA_DATA type ext4 (rw,usrjquota=aquota.user,jqfmt=vfsv0,user_xattr,data=ordered,delalloc,noacl)
tmpfs on /share/HDA_DATA/.samba/lock/msg.lock type tmpfs (rw,size=16M)
tmpfs on /mnt/ext/opt/samba/private/msg.sock type tmpfs (rw,size=16M)
tmpfs on /mnt/rf/nd type tmpfs (rw,size=1m)
nfsd on /proc/fs/nfsd type nfsd (rw)


Windows Shares:

Multimedia:/share/HDA_DATA/Multimedia
Download:/share/HDA_DATA/Download
Web:/share/HDA_DATA/Web
Public:/share/HDA_DATA/Public
homes:/share/HDA_DATA/homes
TMBackup:/share/HDA_DATA/.timemachine
Backups:/share/HDA_DATA/Backups
Development:/share/HDA_DATA/Development
home:%H

iTunes Music Store: /share/HDA_DATA/Multimedia

Memory Information:

              total         used         free       shared      buffers
  Mem:       255532       239044        16488            0        29316
 Swap:            0            0            0
Total:       255532       239044        16488

NASReport completed on 2021-06-23 19:29:56 (/tmp/nasreport) 

QFinder is in the latest release (7.5)

This situation is not new. I updated the device via ssh, but no luck, no web interface al all.
When i try to reach it at http://192.168.1.250 or http://192.168.1.250:8080 there is no answer.

What else can i try?

KR,
Carlos

[carlosmora]

More info:

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 ps aux | grep apache
 4333 admin       484 S   grep apache
12402 admin       668 S   /usr/sbin/SCREEN -dmS QAIRP /mnt/ext/opt/apache/bin/php /usr/local/medialibrary/bin/QAirplay/svc.php
12406 admin      3968 S   /mnt/ext/opt/apache/bin/php /usr/local/medialibrary/bin/QAirplay/svc.php
15912 admin      1764 S   /usr/local/apache/bin/apache-dav -k start -f /etc/apache-dav-sys.conf
15924 admin      1476 S   /usr/local/apache/bin/apache-dav -k start -f /etc/apache-dav-sys.conf

the begining of apache.conf

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# more /etc/config/apache/apache.conf
#ServerType standalone
ServerRoot "/usr/local/apache"
Mutex file:/var/lock/ default
PidFile /var/lock/apache.pid
#ScoreBoardFile /usr/local/apache/logs/apache.scoreboard
Timeout 300
KeepAlive On
MaxKeepAliveRequests 100
KeepAliveTimeout 15
MinSpareServers 2
MaxSpareServers 5
StartServers 3
MaxClients 256
MaxRequestsPerChild 1000
LoadModule php5_module modules/libphp5.so
Listen 80
User httpdusr
Group administrators
ServerAdmin admin@NAS
#ServerName NAS
TraceEnable off
ServerTokens Prod
DocumentRoot "/share/Web"
Include /etc/config/apache/extra/apache-default-modules.conf
<Directory />
	Options FollowSymLinks
	AllowOverride None
	Require all denied
</Directory>
<Directory "/share/Web">
	Options FollowSymLinks MultiViews
	AllowOverride All
    Require all granted
</Directory>
<IfModule headers_module>
	Header always append X-Frame-Options SAMEORIGIN
	Header always edit Set-Cookie ^(.*)$ $1;HttpOnly
</IfModule>

[carlosmora]

Connections are refused:

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 wget http://192.168.1.250
--2021-06-23 20:07:34--  http://192.168.1.250/
Conectando con 192.168.1.250:80... falló: Connection refused.

(some messages partially in spanish, sorry)

[carlosmora]

More, hope it's a clue:

Code: Select all

wget http://192.168.1.250:8080
--2021-06-23 20:15:56--  http://192.168.1.250:8080/
Conectando con 192.168.1.250:8080... conectado.
Petición HTTP enviada, esperando respuesta... Error de lectura (Connection reset by peer) en las cabeceras.
Reintentando.

--2021-06-23 20:15:57--  (intento: 2)  http://192.168.1.250:8080/
Conectando con 192.168.1.250:8080... falló: Connection refused.

Translated to english:

Code: Select all

wget http://192.168.1.250:8080
--2021-06-23 20:15:56--  http://192.168.1.250:8080/
Connecting to 192.168.1.250:8080... connected.
HTTP request sent, waiting for answer... Read error (Connection reset by peer) in headers.
Retrying.

--2021-06-23 20:15:57--  (attempt: 2)  http://192.168.1.250:8080/
Connecting to 192.168.1.250:8080... failed: Connection refused.

[carlosmora]

I got it running again!
I started playing with the http services :

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 # /etc/init.d/Qthttpd.sh stop
Shutting down Qthttpd services: OK.
[~] # ps aux | grep apache
14149 admin       972 S   /usr/sbin/SCREEN -dmS QAIRP /mnt/ext/opt/apache/bin/php /usr/local/medialibrary/bin/QAirplay/svc.php
14151 admin      8584 S   /mnt/ext/opt/apache/bin/php /usr/local/medialibrary/bin/QAirplay/svc.php
21403 admin       576 R   grep apache
[~] # /etc/init.d/t
thttpd.sh             timechange_notify.sh  timemachine.sh        twonkymedia.sh
[~] # /etc/init.d/thttpd.sh stop
Stop apache proxy: OK
Shutting down thttpd service: OK
[~] # ps aux | grep apache
14149 admin       844 S   /usr/sbin/SCREEN -dmS QAIRP /mnt/ext/opt/apache/bin/php /usr/local/medialibrary/bin/QAirplay/svc.php
14151 admin      6960 S   /mnt/ext/opt/apache/bin/php /usr/local/medialibrary/bin/QAirplay/svc.php
22695 admin       576 R   grep apache
[~] # /etc/init.d/thttpd.sh start
Starting thttpd service: OK
Start apache proxy: Fail
Shutting down thttpd service: OK
Starting thttpd service: OK
[~] # /etc/init.d/Qthttpd.sh start
Terminated
Recover apache confiugre
Starting Qthttpd services: OK

Now it seems to work agin!! There is a pending update, so it's downloading it.
Note the message when restarting Qthttpd (with the original tyo ) : "Recover apache confiugre"
Finger crossed.
KR,

Carlos

[carlosmora]

Things went bad again. When I got the web interface working again, I did a firmware upgrade and thing looked fine, but now I'm at square one again.
Restarting the thttpd service make things work again.
Please, how can I find what the problem is?
Just in case, when restarting thttpd service there are some fails that can give a clue:

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[~] # /etc/init.d/thttpd.sh restart
Stop apache proxy: OK
Shutting down thttpd service: OK
Starting thttpd service: Killed
OK
Start apache proxy: Fail
Killed
Shutting down thttpd service: OK
Starting thttpd service: OK
[~] #

TIA,
Carlos

[carlosmora]

Hi,
How can I know why web interface stops working? I have to log in trough ssh and do a manual reset of the service to get it working again.

KR