I have a ticket open with QNAP but they are not open 24/7 support so I figured I would ask here until they get back to me.
I have a brand new H1277XU-RP with 12X SSD drives in it.
I was preparing it to go into production (thank God this didn't happen in prod) and something weird happened which I cannot solve. I'll need an expert for this.
I had my RAID 10 all set up, my Windows PC saw the RAID, I was getting an error trying to create a VM to that volume I was being told that I had no permission to do so. So I rebooted the NAS <--This was where everything started to happen.
Originally, when I created my RAID10 I created it with SED (Secure Encrypted Drives) and I noted the password (I know it's the correct password). When my NAS rebooted it never came back online. I went to the site where the NAS was and it was stuck on "Booting Kernel". I tried to reboot it a few times and it failed, I finally was able to boot it by removing the disks (I never fully took them out so all the disks are in the same physical location before the NAS stopped working).
Since the NAS booted up I logged into it and the NAS told me it saw previously used drives and asked me if I wanted to Reinitialize or Restore Factory Defaults. I selected Restore Factory Defaults since the NAS told me it wouldn't do anything to the drives (there is no data on these drives they are brand new).
Now, the storage volume is locked and nothing I do can unlock the volume. I do not understand. About an hour ago, I would put the password in and it would say "Applying" and then would come up with a messaging saying failed to unlock the storage pool. I did some googling and tried to run a few commands via SSH but I have no success. In fact, I have no idea if this is relevant but after running these two commands now when I try to put my password I get an "Invalid Password"
Code: Select all
wget --output-document=res.tmp http://localhost:8080/cgi-bin/authLogin.cgi --post-data='user=admin&pwd=xxxxxx'
wget --output-document=res.tmp http://localhost:8080/cgi-bin/disk/device_info.cgi?sid=`sed -n -e 's/.*<authSid>\(.*\)<\/authSid>.*/\1/p' res.tmp` --post-data='todo=encrypt_action&OPEN_ENCRYPT_DEV=2&pwd=yyyyyyy'
How do I completely wipe out these drives and get them back to their factory defaults?
Is it possible this QNAP is infected with some kind of crypto? I've checked there are no ransom notes anywhere and my entire storage pool is locked so I don't see any files. I doubt it's infected though.
The firmware on this QNAP is h4.5.3.1698
I am really frustrated this unit is brand new and it's giving me so much grief.
Any help would be really appreciated.
Thanks