Clearing "Disk Access History I/O" error ?? - how is it done?

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KamalinO
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Clearing "Disk Access History I/O" error ?? - how is it done?

Post by KamalinO »

Hello everyone.

I'm having an issue with one of my HD
It's a WD RED WD30EFRX which was installed a few months ago, which should be working perfectly fine.

I got an I/O error in the disk health, so the data volume is degraded. I'm quite sure the HD isn't a problem, as I moved it to my desktop, where it didn't detect any problem and it runs fine.
I've been a full scan and format on the desktop PC.

I tried doing a bad block scan and try to delete the I/O error history, but now the NAS detects bad blocks, when no bad blocks were found while scanning on the desktop PC, and SMART information doesn't show any error.

Is there any way to reset/ clear the Disk Access History I/O??

I attach screenshots of the errors I'm facing.

Thanks for any suggestion
You do not have the required permissions to view the files attached to this post.
QNAP TS-251 8GB RAM
2X 3TB WD RED WD30EFRX set as RAID 1
FW: QTS 4.5.1.1495
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dolbyman
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Location: Vancouver BC , Canada

Re: Clearing "Disk Access History I/O" error ?? - how is it done?

Post by dolbyman »

clear the disk with dispart (clean) and try again

it could also be a busted port on your nas
KamalinO
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Joined: Mon Sep 26, 2016 11:51 pm

Re: Clearing "Disk Access History I/O" error ?? - how is it done?

Post by KamalinO »

dolbyman wrote: Tue Aug 03, 2021 1:24 am clear the disk with dispart (clean) and try again

it could also be a busted port on your nas
Thank for the reply.
The port is fine as I tried replacing bays, and the port is fine now with another disk. I'm having the same error on the disk with the I/O problem also on the second bay.

do you mean using diskpart while connected to my desktop PC? What is the specific command I should use? is it like this one?
https://www.seagate.com/em/en/support/k ... -005929en/

Thank you
QNAP TS-251 8GB RAM
2X 3TB WD RED WD30EFRX set as RAID 1
FW: QTS 4.5.1.1495
cameo
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Re: Clearing "Disk Access History I/O" error ?? - how is it done?

Post by cameo »

KamalinO wrote: Mon Aug 02, 2021 11:32 pm Is there any way to reset/ clear the Disk Access History I/O??
Yes, see my other post viewtopic.php?f=25&t=162576&p=799667#p799667.

In short, the information is stored in

Code: Select all

/mnt/HDA_ROOT/.conf
:!: WARNING, do not modify system files unless you have good backup and know what you're doing. Do not blame me if it fails.
Rawah1977
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Re: Clearing "Disk Access History I/O" error ?? - how is it done?

Post by Rawah1977 »

Cameo,

Great info, I am not finding /mnt/HDA_ROOT/.conf in my NAS files (TS-451D2). Any ideas?
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dolbyman
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Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: Clearing "Disk Access History I/O" error ?? - how is it done?

Post by dolbyman »

it's hidden .. try to open/edit it anyways

e.g.

Code: Select all

vi /mnt/HDA_ROOT/.conf
Do that as admin user and you should see content
bjoern_steinmetz
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Joined: Mon Dec 11, 2023 4:51 pm

Re: Clearing "Disk Access History I/O" error ?? - how is it done?

Post by bjoern_steinmetz »

execute this command in SSH:
sed -i '/pd_err_wwn_/d' /mnt/HDA_ROOT/.conf

if the error persists, repeat the command, do the bad block scan and choose to clear the previous io error.
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