TS-101: cannot use external disk

[Likkmm]

G'day,


Problem: I've never been able to successfully attach an external disk to my TS-101

I purchased my TS-101 on 19. May 2007 and have been daunted in my efforts to
get some sort of external backup off of it. I have tried both USB and eSATA connections.
I've tried different hard disk enclosures. I've tried different hard disks (same model
though.) I've tried attaching both options "Data Sharing" and "Q-RAID 1." I've
formatted the external disks multiple times with the TS-101. Of course I've stopped
and started the system multiple times. I've upgraded the firmware once (but just
discovered there's a later version out.) The system recognizes that the disks have
been attached, but I can never get to the point that I can actually use the disk.
Now I discovered this forum, searched it unsuccessfully for assistance to my specific
problem and thought I'd throw this question out.

Question: Is there anywhere I can look to find out more detail on what the issue is?
I have the telnet firmware version installed.

Thanks for any tips.

James


Model: QNAP TS-101

- Current firmware version: 2.0.1 Build 0302T

– SATA Disk
Model: ATA SAMSUNG HD501LJ CR10
Total / Free size: 476940 MB / 125443 MB
Status: Ready

- eSATA Disk
Manufacturer: ATA
Model: SAMSUNG HD501LJ
Total / Free size: 476940 MB / 468324 MB
File System: EXT 3
Status: Q-RAID 1 failed
Format As: EXT 3

To remove the hardware device, please click [Eject now...]. When the system does not show the device anymore, you can remove it safely.
Note: Do NOT unplug the device when it is in use to protect the device.

Disk Usage Setting:
Data Sharing
x Q-RAID 1

Generic Hard Disk Enclosure:
SATA HDD to USB 2.0+ESATA, transfer rate up to 480 Mbs

- Event logs
Error Q-RAID 1 initial syncing failed, maybe the capacity of destination is full. 04/12/2008 19:00:34
Information Q-RAID 1 initial syncing started. 04/12/2008 13:51:12
Error Q-RAID 1 initial syncing failed, maybe the capacity of destination is full. 06/17/2007 14:26:36
Information Q-RAID 1 initial syncing started. 06/17/2007 12:39:55
Error Q-RAID 1 initial syncing failed, maybe the capacity of destination is full. 06/14/2007 05:08:03
Error [USB Disk 1] Formatting failed. 06/14/2007 00:48:30
Information [USB Disk 1] Start formatting. 06/14/2007 00:20:22
Information Q-RAID 1 initial syncing started. 06/14/2007 00:19:25
Error Q-RAID 1 initial syncing failed, maybe the capacity of destination is full. 06/10/2007 22:08:19
Information Q-RAID 1 initial syncing started. 06/10/2007 21:09:12
Warning [eSATA Disk 1] User stop formatting. 06/10/2007 20:59:15
Information [eSATA Disk 1] Start formatting. 06/10/2007 20:58:10
Information Q-RAID 1 initial syncing started. 06/10/2007 20:57:22
Error Q-RAID 1 initial syncing failed, maybe the capacity of destination is full. 06/10/2007 20:00:22
Information Q-RAID 1 initial syncing started. 06/10/2007 19:01:26
Information System started. 06/10/2007 15:16:49
Information System was shut down on Sun Jun 10 15:15:10 CEST 2007. 06/10/2007 15:15:10
Information System started. 06/10/2007 14:57:32
Information System was shut down on Sun Jun 10 14:57:13 CEST 2007. 06/10/2007 14:57:13
Error Q-RAID 1 initial syncing failed, maybe the capacity of destination is full. 06/10/2007 13:19:48
Information Q-RAID 1 initial syncing started. 06/10/2007 12:21:59
Information Q-RAID 1 initial syncing started. 06/10/2007 12:04:09
Information System started. 06/10/2007 12:04:01
Information System was shut down on Sun Jun 10 12:02:56 CEST 2007. 06/10/2007 12:02:56
Information System was updated successfully. 06/10/2007 12:02:21
Error Q-RAID 1 initial syncing failed, maybe the capacity of destination is full. 06/10/2007 11:50:34
Information Q-RAID 1 initial syncing started. 06/10/2007 11:47:41
Error Q-RAID 1 initial syncing failed, maybe the capacity of destination is full. 06/10/2007 11:45:39
Information Q-RAID 1 initial syncing started. 06/10/2007 11:42:46
Information System started. 06/10/2007 11:42:33
Information System was shut down on Sun Jun 10 11:42:02 CEST 2007. 06/10/2007 11:42:02
Information Q-RAID 1 initial syncing finished successfully. 05/23/2007 12:19:02
Information Q-RAID 1 initial syncing started. 01/01/1970 01:04:25

[AndyChuo]

Hi Likkmm,

Would you be able to submit an online support form and let our customer support taking care of your problem?

Andy

[Likkmm]

Done. Thanks.

(The form was a bit obtuse - allowed data length was too small for some fields.)

James

[Likkmm]

A follow up:

Following instructions were received from QNAP support:

Please delete the used external disk partition then apply Q-RADI 1 again.
Use Start->Control Panel->Administrative Tools->Computer Management->Disk Management from Windows to delete all existing partitions.
Marking a note of Q-RAID 1 you did before, if you still have question please do not hesitate to contact us.

I presumed that meant:

• "Eject now..." the external disk from my QNAP
  Attach it to a MS-Windows system (attached via USB 2.0 to the nearest - a WIN2000 machine)
  Use the MS-Windows tool to delete the partitions (deleted the 4 partitions present successfully)
  Unmount the external drive from the MS-Windows system and attach it once again to the QNAP (attached to the eSATA port)

At this point the QNAP started syncing again automatically. Q-RAID 1 was set. No chance to reformat. The sync was yet again unsuccessful. I tried hooking the external disk up to the QNAP's USB 2.0 port, with no luck ("Data Sharing" and not "Q-RAID 1" of course.) Then, with the drive connected to the eSATA port, I was able to click the "Data Sharing" option on and happened to click "Apply." After displaying a alert box, this started the formatting - NOT the "Format now..." button. (THIS was probably my biggest confusion.) After the formatting completed, the drive was accessible as a share.

One of my goals has been achieved - attaching an external disk as a share. Now I'm backing up my QNAP via a second machine a share at a time. (I gave "Remote replication" a shot, but must not have gotten the right parameters, as the QNAP refused to replicate to another share on itself.) I'll see what happens when I reboot.

I'd also like to have the RAID going simultaneously. I'll move the "Data Sharing" disk over to the USB 2.0 port and try to get a second external disk running on the eSATA port under Q-RAID.

For some reason a fresh disk didn't work the first time around on the second sync. Not sure what happened there - it's been a while.

Code: Select all

Error 	Q-RAID 1 initial syncing failed, maybe the capacity of destination is full. 	06/10/2007 	11:50:34
Information 	Q-RAID 1 initial syncing started. 	06/10/2007 	11:47:41
Error 	Q-RAID 1 initial syncing failed, maybe the capacity of destination is full. 	06/10/2007 	11:45:39  
Information 	Q-RAID 1 initial syncing started. 	06/10/2007 	11:42:46
Information 	System started. 	06/10/2007 	11:42:33
Information 	System was shut down on Sun Jun 10 11:42:02 CEST 2007. 	06/10/2007 	11:42:02
Information 	Q-RAID 1 initial syncing finished successfully. 	05/23/2007 	12:19:02
Information 	Q-RAID 1 initial syncing started. 	01/01/1970 	01:04:25

James