I'm facing a problem with a client, who only Mac devices: Qsync crashes after somes times and it becomes impossible to start up again.
Here is the log:
Code: Select all
Process: Qsync Client [3259]
Path: /Applications/Qsync Client.app/Contents/MacOS/Qsync Client
Identifier: com.qnap.qsync
Version: 3.0.1.0207 (1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Qsync Client [3259]
User ID: 503
Date/Time: 2017-03-22 18:07:11.302 +0100
OS Version: Mac OS X 10.11.6 (15G1217)
Report Version: 11
Anonymous UUID: 35149682-E39B-7098-AF48-FA483801F586
Sleep/Wake UUID: 9266941A-6BC9-4F42-BAB5-44E8A5464AB1
Time Awake Since Boot: 28000 seconds
Time Since Wake: 6000 seconds
System Integrity Protection: enabled
Crashed Thread: 8
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
*** Terminating app due to uncaught exception 'NSRangeException', reason: '*** -[__NSCFString substringToIndex:]: Index 11 out of bounds; string length 9'
abort() called
terminating with uncaught exception of type **
Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff94253452 __exceptionPreprocess + 178
1 libobjc.A.dylib 0x00007fff950c3f7e objc_exception_throw + 48
2 CoreFoundation 0x00007fff942ba41d +[** raise:format:] + 205
3 Foundation 0x00007fff8ed1ce90 -[NSString substringToIndex:] + 118
4 Qsync Client 0x000000010e899f99 -[macAppDelegate mainLaunchProcess] + 6007
5 Foundation 0x00007fff8ed37e64 __NSThread__start__ + 1351
6 libsystem_pthread.dylib 0x00007fff8540399d _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff8540391a _pthread_body + 0
8 libsystem_pthread.dylib 0x00007fff85401351 thread_start + 13
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8cc3bf72 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8cc3b3b3 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff941c8124 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff941c75ec __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff941c6e38 CFRunLoopRunSpecific + 296
5 com.apple.HIToolbox 0x00007fff8195d935 RunCurrentEventLoopInMode + 235
6 com.apple.HIToolbox 0x00007fff8195d76f ReceiveNextEventCommon + 432
7 com.apple.HIToolbox 0x00007fff8195d5af _BlockUntilNextEventMatchingListInModeWithFilter + 71
8 com.apple.AppKit 0x00007fff956ebdf6 _DPSNextEvent + 1067
9 com.apple.AppKit 0x00007fff956eb226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454
10 com.apple.AppKit 0x00007fff956dfd80 -[NSApplication run] + 682
11 com.apple.AppKit 0x00007fff956a9368 NSApplicationMain + 1176
12 com.qnap.qsync 0x000000010e88fa38 main + 1180
13 libdyld.dylib 0x00007fff880c45ad start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff8cc425e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff85403578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff85401341 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8cc42efa kevent_qos + 10
1 libdispatch.dylib 0x00007fff812d6165 _dispatch_mgr_invoke + 216
2 libdispatch.dylib 0x00007fff812d5dcd _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8cc425e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff85403578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff85401341 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8cc425e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff85403578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff85401341 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8cc425e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff85403578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff85401341 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8cc425e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff85403578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff85401341 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8cc425e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff85403578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff85401341 start_wqthread + 13
Thread 8 Crashed:
0 libsystem_kernel.dylib 0x00007fff8cc41f06 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff854064ec pthread_kill + 90
2 libsystem_c.dylib 0x00007fff8aa5e6df abort + 129
3 libc++abi.dylib 0x00007fff96daec11 abort_message + 257
4 libc++abi.dylib 0x00007fff96dd4e17 default_terminate_handler() + 267
5 libobjc.A.dylib 0x00007fff950c66ae _objc_terminate() + 103
6 libc++abi.dylib 0x00007fff96dd200e std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff96dd1a7a __cxa_throw + 121
8 libobjc.A.dylib 0x00007fff950c408c objc_exception_throw + 318
9 com.apple.CoreFoundation 0x00007fff942ba41d +[** raise:format:] + 205
10 com.apple.Foundation 0x00007fff8ed1ce90 -[NSString substringToIndex:] + 118
11 com.qnap.qsync 0x000000010e899f99 -[macAppDelegate mainLaunchProcess] + 6007
12 com.apple.Foundation 0x00007fff8ed37e64 __NSThread__start__ + 1351
13 libsystem_pthread.dylib 0x00007fff8540399d _pthread_body + 131
14 libsystem_pthread.dylib 0x00007fff8540391a _pthread_start + 168
15 libsystem_pthread.dylib 0x00007fff85401351 thread_start + 13
Thread 9:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x00007fff8cc3bf72 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8cc3b3b3 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff941c8124 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff941c75ec __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff941c6e38 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff95841d95 _NSEventThread + 149
6 libsystem_pthread.dylib 0x00007fff8540399d _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff8540391a _pthread_start + 168
8 libsystem_pthread.dylib 0x00007fff85401351 thread_start + 13
Thread 8 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007000003a4358 rdx: 0x0000000000000000
rdi: 0x0000000000008d13 rsi: 0x0000000000000006 rbp: 0x00007000003a4380 rsp: 0x00007000003a4358
r8: 0x0000000000000003 r9: 0x00007fff96dd5e4c r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007000003a44e0 r13: 0x00007fff745e0120 r14: 0x00007000003a6000 r15: 0x00007000003a43c0
rip: 0x00007fff8cc41f06 rfl: 0x0000000000000206 cr2: 0x00007fff71f71008
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Can you help me?
Thank you in advance,
Rollinguy