QSync crashes at startup (MacOS El Capitan)

Questions about using NAS on Mac OS.
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rollinguy
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Posts: 4
Joined: Fri May 04, 2012 11:38 pm

QSync crashes at startup (MacOS El Capitan)

Post by rollinguy »

Hi,

I'm facing a problem with a client, who only Mac devices: Qsync crashes after somes times and it becomes impossible to start up again.

Here is the log:

Code: Select all

Process:               Qsync Client [3259]
Path:                  /Applications/Qsync Client.app/Contents/MacOS/Qsync Client
Identifier:            com.qnap.qsync
Version:               3.0.1.0207 (1)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Qsync Client [3259]
User ID:               503

Date/Time:             2017-03-22 18:07:11.302 +0100
OS Version:            Mac OS X 10.11.6 (15G1217)
Report Version:        11
Anonymous UUID:        35149682-E39B-7098-AF48-FA483801F586

Sleep/Wake UUID:       9266941A-6BC9-4F42-BAB5-44E8A5464AB1

Time Awake Since Boot: 28000 seconds
Time Since Wake:       6000 seconds

System Integrity Protection: enabled

Crashed Thread:        8

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSRangeException', reason: '*** -[__NSCFString substringToIndex:]: Index 11 out of bounds; string length 9'
abort() called
terminating with uncaught exception of type **

Application Specific Backtrace 1:
0   CoreFoundation                      0x00007fff94253452 __exceptionPreprocess + 178
1   libobjc.A.dylib                     0x00007fff950c3f7e objc_exception_throw + 48
2   CoreFoundation                      0x00007fff942ba41d +[** raise:format:] + 205
3   Foundation                          0x00007fff8ed1ce90 -[NSString substringToIndex:] + 118
4   Qsync Client                        0x000000010e899f99 -[macAppDelegate mainLaunchProcess] + 6007
5   Foundation                          0x00007fff8ed37e64 __NSThread__start__ + 1351
6   libsystem_pthread.dylib             0x00007fff8540399d _pthread_body + 131
7   libsystem_pthread.dylib             0x00007fff8540391a _pthread_body + 0
8   libsystem_pthread.dylib             0x00007fff85401351 thread_start + 13

Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib                  0x00007fff8cc3bf72 mach_msg_trap + 10
1   libsystem_kernel.dylib                  0x00007fff8cc3b3b3 mach_msg + 55
2   com.apple.CoreFoundation           0x00007fff941c8124 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation           0x00007fff941c75ec __CFRunLoopRun + 1356
4   com.apple.CoreFoundation           0x00007fff941c6e38 CFRunLoopRunSpecific + 296
5   com.apple.HIToolbox                   0x00007fff8195d935 RunCurrentEventLoopInMode + 235
6   com.apple.HIToolbox                   0x00007fff8195d76f ReceiveNextEventCommon + 432
7   com.apple.HIToolbox                   0x00007fff8195d5af _BlockUntilNextEventMatchingListInModeWithFilter + 71
8   com.apple.AppKit                         0x00007fff956ebdf6 _DPSNextEvent + 1067
9   com.apple.AppKit                         0x00007fff956eb226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454
10  com.apple.AppKit                        0x00007fff956dfd80 -[NSApplication run] + 682
11  com.apple.AppKit                        0x00007fff956a9368 NSApplicationMain + 1176
12  com.qnap.qsync                           0x000000010e88fa38 main + 1180
13  libdyld.dylib                     0x00007fff880c45ad start + 1

Thread 1:
0   libsystem_kernel.dylib                  0x00007fff8cc425e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib                0x00007fff85403578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib                0x00007fff85401341 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x00007fff8cc42efa kevent_qos + 10
1   libdispatch.dylib                0x00007fff812d6165 _dispatch_mgr_invoke + 216
2   libdispatch.dylib                0x00007fff812d5dcd _dispatch_mgr_thread + 52

Thread 3:
0   libsystem_kernel.dylib                  0x00007fff8cc425e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib                0x00007fff85403578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib                0x00007fff85401341 start_wqthread + 13

Thread 4:
0   libsystem_kernel.dylib                  0x00007fff8cc425e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib                0x00007fff85403578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib                0x00007fff85401341 start_wqthread + 13

Thread 5:
0   libsystem_kernel.dylib                  0x00007fff8cc425e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib                0x00007fff85403578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib                0x00007fff85401341 start_wqthread + 13

Thread 6:
0   libsystem_kernel.dylib                  0x00007fff8cc425e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib                0x00007fff85403578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib                0x00007fff85401341 start_wqthread + 13

Thread 7:
0   libsystem_kernel.dylib                  0x00007fff8cc425e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib                0x00007fff85403578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib                0x00007fff85401341 start_wqthread + 13

Thread 8 Crashed:
0   libsystem_kernel.dylib                  0x00007fff8cc41f06 __pthread_kill + 10
1   libsystem_pthread.dylib                0x00007fff854064ec pthread_kill + 90
2   libsystem_c.dylib              0x00007fff8aa5e6df abort + 129
3   libc++abi.dylib                  0x00007fff96daec11 abort_message + 257
4   libc++abi.dylib                  0x00007fff96dd4e17 default_terminate_handler() + 267
5   libobjc.A.dylib                  0x00007fff950c66ae _objc_terminate() + 103
6   libc++abi.dylib                  0x00007fff96dd200e std::__terminate(void (*)()) + 8
7   libc++abi.dylib                  0x00007fff96dd1a7a __cxa_throw + 121
8   libobjc.A.dylib                  0x00007fff950c408c objc_exception_throw + 318
9   com.apple.CoreFoundation           0x00007fff942ba41d +[** raise:format:] + 205
10  com.apple.Foundation                 0x00007fff8ed1ce90 -[NSString substringToIndex:] + 118
11  com.qnap.qsync                           0x000000010e899f99 -[macAppDelegate mainLaunchProcess] + 6007
12  com.apple.Foundation                 0x00007fff8ed37e64 __NSThread__start__ + 1351
13  libsystem_pthread.dylib               0x00007fff8540399d _pthread_body + 131
14  libsystem_pthread.dylib               0x00007fff8540391a _pthread_start + 168
15  libsystem_pthread.dylib               0x00007fff85401351 thread_start + 13

Thread 9:: com.apple.NSEventThread
0   libsystem_kernel.dylib                  0x00007fff8cc3bf72 mach_msg_trap + 10
1   libsystem_kernel.dylib                  0x00007fff8cc3b3b3 mach_msg + 55
2   com.apple.CoreFoundation           0x00007fff941c8124 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation           0x00007fff941c75ec __CFRunLoopRun + 1356
4   com.apple.CoreFoundation           0x00007fff941c6e38 CFRunLoopRunSpecific + 296
5   com.apple.AppKit                         0x00007fff95841d95 _NSEventThread + 149
6   libsystem_pthread.dylib                0x00007fff8540399d _pthread_body + 131
7   libsystem_pthread.dylib                0x00007fff8540391a _pthread_start + 168
8   libsystem_pthread.dylib                0x00007fff85401351 thread_start + 13

Thread 8 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007000003a4358  rdx: 0x0000000000000000
  rdi: 0x0000000000008d13  rsi: 0x0000000000000006  rbp: 0x00007000003a4380  rsp: 0x00007000003a4358
   r8: 0x0000000000000003   r9: 0x00007fff96dd5e4c  r10: 0x0000000008000000  r11: 0x0000000000000206
  r12: 0x00007000003a44e0  r13: 0x00007fff745e0120  r14: 0x00007000003a6000  r15: 0x00007000003a43c0
  rip: 0x00007fff8cc41f06  rfl: 0x0000000000000206  cr2: 0x00007fff71f71008
  
Logical CPU:     0
Error Code:      0x02000148
Trap Number:     133
The issue was the same with the previous version of Qsync. I updated the client and clear all that was in relation with Qsync (and also all the content of ~/Library/Caches). It worked a while. But I can't do this every week...

Can you help me?

Thank you in advance,

Rollinguy
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schumaku
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Joined: Mon Jan 21, 2008 4:41 pm
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Re: QSync crashes at startup (MacOS El Capitan)

Post by schumaku »

-> https://helpdesk.qnap.com/ ... this must be a very specific issue with your customer environment.
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rollinguy
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Posts: 4
Joined: Fri May 04, 2012 11:38 pm

Re: QSync crashes at startup (MacOS El Capitan)

Post by rollinguy »

Thank you,

I've created a ticket!
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