Unable to connect to Plex (or other apps) remotely

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CDutch
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Unable to connect to Plex (or other apps) remotely

Postby CDutch » Wed Oct 11, 2017 10:40 pm

I've recently been experiencing an issue where I'm unable to connect to Plex Media Server on my TS-251 when trying to connect remotely. When I'm at home and connect using "nasname.local", I have no issues connecting to Plex Media Server at all. However, when I'm away from home and connect by going to "nasname.myqnapcloud.com", a new browser tab opens up after clicking on the app but eventually says it's unable to connect. Everything worked fine until about two weeks ago and I have no idea what happened.

I've spent a lot of time trying to diagnose this myself but have come up completely empty. Any help here would be greatly appreciated.

dolbyman
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Location: Vancouver BC , Canada

Re: Unable to connect to Plex (or other apps) remotely

Postby dolbyman » Wed Oct 11, 2017 10:47 pm

what apps do you expose?

very risky business..lots of nas get hacked that way

CDutch
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Re: Unable to connect to Plex (or other apps) remotely

Postby CDutch » Wed Oct 11, 2017 10:49 pm

What do you mean by expose? I’m not supposed to access those apps remotely?

dolbyman
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Re: Unable to connect to Plex (or other apps) remotely

Postby dolbyman » Wed Oct 11, 2017 10:58 pm

you should use a vpn to do it

because what you can(accessing those apps) ...the whole internet can do too

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Trexx
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Re: Unable to connect to Plex (or other apps) remotely

Postby Trexx » Wed Oct 11, 2017 10:59 pm

CDutch wrote:I've recently been experiencing an issue where I'm unable to connect to Plex Media Server on my TS-251 when trying to connect remotely. When I'm at home and connect using "nasname.local", I have no issues connecting to Plex Media Server at all. However, when I'm away from home and connect by going to "nasname.myqnapcloud.com", a new browser tab opens up after clicking on the app but eventually says it's unable to connect. Everything worked fine until about two weeks ago and I have no idea what happened.

I've spent a lot of time trying to diagnose this myself but have come up completely empty. Any help here would be greatly appreciated.


Plex has nothing to do with myqnapcloud.com. It uses it's own servers/ports for connectivity.

The way you connect to plex remotely is via http://plex.tv After you authenticate, you click the LAUNCH button which will open a Plex interface and show you any servers you have registered with Plex.
Paul

Model: TVS-673 32GB FW: 4.3.3.0299 Build: 20170901
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UPS: CyberPower AVR1350 Ext. Backup: USB 3.0 Seagate 5TB
Media Boxes: Nvidia ShieldTV Pro (4K), AppleTV 4
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CDutch
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Re: Unable to connect to Plex (or other apps) remotely

Postby CDutch » Wed Oct 11, 2017 11:20 pm

Ah ok. Now this makes sense. Things seem to be working then.


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