Disable inactive status

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Lucius Snow
New here
Posts: 7
Joined: Wed Aug 20, 2014 7:29 pm

Disable inactive status

Post by Lucius Snow » Sun Oct 20, 2019 8:54 pm

Hello,

My QNAPcloud gets disabled automatically:
A device becomes inactive if it does not send information to myQNAPcloud for more than 180 days. Ensure that your device is always connected to the Internet and up to date. Periodically check the system event logs and myQNAPcloud status on the device, and the device update time on myQNAPcloud. When a device is unregistered from myQNAPcloud, the device name becomes available to other users but the QNAP ID remains reserved.
Is it possible to remove that? So it keeps active all the time.

Thanks.

dolbyman
Guru
Posts: 15267
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: Disable inactive status

Post by dolbyman » Sun Oct 20, 2019 10:05 pm

that is a question for qnap .. we as users can't do anything about qnaps services

best to open a ticket (or to start your device every 180 days to not have your id expire)

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