How to contact support - Reset 2FA

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TrooperIT
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Posts: 4
Joined: Fri Nov 07, 2014 5:50 am

How to contact support - Reset 2FA

Post by TrooperIT » Mon Nov 21, 2022 6:35 pm

Hi, can someone from QNAP Support please contact me? This shouldnt be too much to ask!

I closed down my business and didnt realise my 2FA was to that business email and I dont have the Google Authenticator either now.

If I cannot get back into that account, then I want to know if I can just create a new QNAP account to setup myqnapcloud again so it is in that account with a known good email.

Cheers,

David

FSC830
Experience counts
Posts: 1357
Joined: Thu Mar 03, 2016 1:11 am

Re: How to contact support - Reset 2FA

Post by FSC830 » Mon Nov 21, 2022 7:49 pm

QNAP does not come here!
This is a user forum.
You need to get in touch with QNAP using any other possibility (i.e. check website for a mail address).

BTW: one of the disadvantages I do not use 2FA, which is a mess for usuability, but a hairline for security...

Regards

dosborne
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Posts: 1068
Joined: Tue May 29, 2018 3:02 am

Re: How to contact support - Reset 2FA

Post by dosborne » Tue Nov 22, 2022 1:13 am

I'm guessing a 3 second reset would clear 2FA. Never had to use it.
https://www.qnap.com/en/how-to/faq/arti ... -explained
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dolbyman
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Joined: Sat Feb 12, 2011 2:11 am
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Re: How to contact support - Reset 2FA

Post by dolbyman » Tue Nov 22, 2022 1:50 am

It should, but it sounds more like op secured his QNAP online account with 2FA ? (For support tickets etc)

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