Why do I need to intermittently reconnect CloudLink?
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Re: Why do I need to intermittently reconnect CloudLink?
Downgrade helped me to fix the problem
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Re: Why do I need to intermittently reconnect CloudLink?
The downgrade has NOT worked for me, unfortunately. I still have the exact same problem. Now with nagging messages to upgrade my apps...
Has anyone got the downgrade to work on a QNAP TS-451+ NAS?
Has anyone got the downgrade to work on a QNAP TS-451+ NAS?
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Re: Why do I need to intermittently reconnect CloudLink?
I have the same problem. It just don't work anymore even I rebooted the NAS
Here is my log file
Here is my log file
Code: Select all
[1;32m06/16/17 19:23:03: eagent.c: 496: run_eagent():Restart p2p after: 60[0m
[1;32m06/16/17 19:24:03: eagent.c: 382: start_p2p_agent():p2p_io version: 10e1200[0m
[1;32m06/16/17 19:24:03: eagent.c: 383: start_p2p_agent():p2p_agent version: 1040a00[0m
[1;32m06/16/17 19:24:03: eagent.c: 392: start_p2p_agent():P2P tunnel server init okay!![0m
[1;32m06/16/17 19:24:03: eagent.c: 397: start_p2p_agent():P2P tunnel server start with 4W17CBSUJAUV3SLC111A[0m
[1;32m06/16/17 19:24:20: eagent.c: 423: start_p2p_agent():Tunnel start failed, id: 4W17CBSUJAUV3SLC111A, rc :-1[0m
[1;30m06/16/17 19:24:32: eagent.c: 435: stop_p2p_agent():P2PTunnelServer_Stop & P2PTunnelServerDeInitialize[0m
[1;32m06/16/17 19:24:32: eagent.c: 496: run_eagent():Restart p2p after: 60[0m
[1;32m06/16/17 19:25:32: eagent.c: 382: start_p2p_agent():p2p_io version: 10e1200[0m
[1;32m06/16/17 19:25:32: eagent.c: 383: start_p2p_agent():p2p_agent version: 1040a00[0m
[1;32m06/16/17 19:25:32: eagent.c: 392: start_p2p_agent():P2P tunnel server init okay!![0m
[1;32m06/16/17 19:25:32: eagent.c: 397: start_p2p_agent():P2P tunnel server start with 4W17CBSUJAUV3SLC111A[0m
[1;32m06/16/17 19:25:49: eagent.c: 423: start_p2p_agent():Tunnel start failed, id: 4W17CBSUJAUV3SLC111A, rc :-1[0m
[1;30m06/16/17 19:26:01: eagent.c: 435: stop_p2p_agent():P2PTunnelServer_Stop & P2PTunnelServerDeInitialize[0m
[1;32m06/16/17 19:26:01: eagent.c: 496: run_eagent():Restart p2p after: 60[0m
[1;32m06/16/17 19:27:01: eagent.c: 382: start_p2p_agent():p2p_io version: 10e1200[0m
[1;32m06/16/17 19:27:01: eagent.c: 383: start_p2p_agent():p2p_agent version: 1040a00[0m
[1;32m06/16/17 19:27:01: eagent.c: 392: start_p2p_agent():P2P tunnel server init okay!![0m
[1;32m06/16/17 19:27:01: eagent.c: 397: start_p2p_agent():P2P tunnel server start with 4W17CBSUJAUV3SLC111A[0m
[1;32m06/16/17 19:27:18: eagent.c: 423: start_p2p_agent():Tunnel start failed, id: 4W17CBSUJAUV3SLC111A, rc :-1[0m
[1;30m06/16/17 19:27:30: eagent.c: 435: stop_p2p_agent():P2PTunnelServer_Stop & P2PTunnelServerDeInitialize[0m
[1;32m06/16/17 19:27:30: eagent.c: 496: run_eagent():Restart p2p after: 60[0m
[1;32m06/16/17 19:28:30: eagent.c: 382: start_p2p_agent():p2p_io version: 10e1200[0m
[1;32m06/16/17 19:28:30: eagent.c: 383: start_p2p_agent():p2p_agent version: 1040a00[0m
[1;32m06/16/17 19:28:30: eagent.c: 392: start_p2p_agent():P2P tunnel server init okay!![0m
[1;32m06/16/17 19:28:30: eagent.c: 397: start_p2p_agent():P2P tunnel server start with 4W17CBSUJAUV3SLC111A[0m
[1;32m06/16/17 19:28:56: eagent.c: 423: start_p2p_agent():Tunnel start failed, id: 4W17CBSUJAUV3SLC111A, rc :-1[0m
[1;30m06/16/17 19:29:09: eagent.c: 435: stop_p2p_agent():P2PTunnelServer_Stop & P2PTunnelServerDeInitialize[0m
[1;32m06/16/17 19:29:09: eagent.c: 496: run_eagent():Restart p2p after: 60[0m
[1;32m06/16/17 19:30:09: eagent.c: 382: start_p2p_agent():p2p_io version: 10e1200[0m
[1;32m06/16/17 19:30:09: eagent.c: 383: start_p2p_agent():p2p_agent version: 1040a00[0m
[1;32m06/16/17 19:30:09: eagent.c: 392: start_p2p_agent():P2P tunnel server init okay!![0m
[1;32m06/16/17 19:30:09: eagent.c: 397: start_p2p_agent():P2P tunnel server start with 4W17CBSUJAUV3SLC111A[0m
[1;32m06/16/17 19:30:26: eagent.c: 423: start_p2p_agent():Tunnel start failed, id: 4W17CBSUJAUV3SLC111A, rc :-1[0m
[1;30m06/16/17 19:30:38: eagent.c: 435: stop_p2p_agent():P2PTunnelServer_Stop & P2PTunnelServerDeInitialize[0m
[1;32m06/16/17 19:30:38: eagent.c: 496: run_eagent():Restart p2p after: 60[0m
[1;32m06/16/17 19:31:38: eagent.c: 382: start_p2p_agent():p2p_io version: 10e1200[0m
[1;32m06/16/17 19:31:38: eagent.c: 383: start_p2p_agent():p2p_agent version: 1040a00[0m
[1;32m06/16/17 19:31:38: eagent.c: 392: start_p2p_agent():P2P tunnel server init okay!![0m
[1;32m06/16/17 19:31:38: eagent.c: 397: start_p2p_agent():P2P tunnel server start with 4W17CBSUJAUV3SLC111A[0m
[1;32m06/16/17 19:31:55: eagent.c: 423: start_p2p_agent():Tunnel start failed, id: 4W17CBSUJAUV3SLC111A, rc :-1[0m
[1;30m06/16/17 19:32:05: eagent.c: 463: run_eagent():start_p2p_agent start, vlinkid:SPHSXRRNCNLEYL9C111A[0m
[1;32m06/16/17 19:32:05: eagent.c: 382: start_p2p_agent():p2p_io version: 10e1200[0m
[1;32m06/16/17 19:32:05: eagent.c: 383: start_p2p_agent():p2p_agent version: 1040a00[0m
[1;32m06/16/17 19:32:05: eagent.c: 392: start_p2p_agent():P2P tunnel server init okay!![0m
[1;32m06/16/17 19:32:05: eagent.c: 397: start_p2p_agent():P2P tunnel server start with SPHSXRRNCNLEYL9C111A[0m
[1;32m06/16/17 19:32:23: eagent.c: 423: start_p2p_agent():Tunnel start failed, id: SPHSXRRNCNLEYL9C111A, rc :-1[0m
[1;32m06/16/17 19:32:23: eagent.c: 138: write_event_log():LD_LIBRARY_PATH=/usr:/usr/lib; /sbin/log_tool -t 0 -a "[myQNAPcloud] CloudLink service for mobile and PC applications is not available. You may not be able to access your QNAP device via QNAP mobile apps or PC utilities via CloudLink. Please make sure your device is connected to the Internet and the UDP traffic is not blocked. error code: [-1]"[0m
[1;30m06/16/17 19:32:35: eagent.c: 435: stop_p2p_agent():P2PTunnelServer_Stop & P2PTunnelServerDeInitialize[0m
[1;32m06/16/17 19:32:35: eagent.c: 496: run_eagent():Restart p2p after: 60[0m
[1;32m06/16/17 19:33:35: eagent.c: 382: start_p2p_agent():p2p_io version: 10e1200[0m
[1;32m06/16/17 19:33:35: eagent.c: 383: start_p2p_agent():p2p_agent version: 1040a00[0m
[1;32m06/16/17 19:33:35: eagent.c: 392: start_p2p_agent():P2P tunnel server init okay!![0m
[1;32m06/16/17 19:33:35: eagent.c: 397: start_p2p_agent():P2P tunnel server start with SPHSXRRNCNLEYL9C111A[0m
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Re: Why do I need to intermittently reconnect CloudLink?
This happens because Qnap is a buggy piece of garbage and we should have bought a Synology instead. I give up with this thing.
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Re: Why do I need to intermittently reconnect CloudLink?
Hi
I've started getting this only recently. It's a pain in the proverbials.
Has there been any progress on it of late?
I've started getting this only recently. It's a pain in the proverbials.
Has there been any progress on it of late?
- dolbyman
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Re: Why do I need to intermittently reconnect CloudLink?
report it to qnap...make them aware
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Re: Why do I need to intermittently reconnect CloudLink?
Has anyone solved this problem? I've waited for a few firmware upgrades and software updates... still no luck to what would seem to be an easy code fix. Cloudlink just needs to automatically try to "Normal"-ize itself if it finds itself needing to reconnect, as opposed to an Admin manually logging into the system and clicking "Reconnect", which by and large is all it takes for me to fix this annoyance. I'm presently off-site, CloudLink is down, and I won't be next to the device to hardwire direct to it, so I basically have a lump of coal for a week unable to access any of my data via VPN nor Cloudlink... QNAP...!
- osbrook
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Re: Why do I need to intermittently reconnect CloudLink?
I have the same issue. Each night it disconnects but does not reconnect unless I logon locally and press reconnect.zopanda.pake wrote:Has anyone solved this problem? I've waited for a few firmware upgrades and software updates... still no luck to what would seem to be an easy code fix. Cloudlink just needs to automatically try to "Normal"-ize itself if it finds itself needing to reconnect, as opposed to an Admin manually logging into the system and clicking "Reconnect", which by and large is all it takes for me to fix this annoyance. I'm presently off-site, CloudLink is down, and I won't be next to the device to hardwire direct to it, so I basically have a lump of coal for a week unable to access any of my data via VPN nor Cloudlink... QNAP...!
It should try to do this automatically. So that it maintains the link.
TS-109II - 750GB, TS-109 pro and TS-853A 32TB
- osbrook
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Re: Why do I need to intermittently reconnect CloudLink?
Is there a command line I can run from Crontab to get it to reconnect so I don't have to log on locally?
Mine disconnects at the same time each day (03:05) but fails to reconnect when it retries a few minutes latter. However when I do it manually latter in the day (08:00) it works. So thought I could force a reconnect sometime early morning (pre 08:00) when remote access is not required.
Over simplistic but it should just reconnect, in fact it shouldn't disconnect unless there is an external IP address change.
Mine disconnects at the same time each day (03:05) but fails to reconnect when it retries a few minutes latter. However when I do it manually latter in the day (08:00) it works. So thought I could force a reconnect sometime early morning (pre 08:00) when remote access is not required.
Over simplistic but it should just reconnect, in fact it shouldn't disconnect unless there is an external IP address change.
TS-109II - 750GB, TS-109 pro and TS-853A 32TB
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Re: Why do I need to intermittently reconnect CloudLink?
Same here...It has been acting up intermittently for months...But today is the worst. I received a text from an engineer who needed to grab work from the NAS. Now I can't remotely connect, but it says things are fine. Then when I check locally it shows errors on the UPNP settings. Even manually setting those in the router doesn't work.
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Re: Why do I need to intermittently reconnect CloudLink?
I have also same problem on my TS-453A
- schumaku
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Re: Why do I need to intermittently reconnect CloudLink?
Use the Helpdesk App on your NAS or alternately https://helpdesk.qnap.com/ to report.
- oyvindo
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Re: Why do I need to intermittently reconnect CloudLink?
I think Kurt is right. We should all report this to QNAP. That's the only way to get some attention.schumaku wrote:Use the Helpdesk App on your NAS or alternately https://helpdesk.qnap.com/ to report.
I too had this issue after the most recent upgrade. It happens sometimes 2-3 times per day, other times it can go for several days without any issue.
I often use myqnapcloud to connect remotely to my servers, and have no issues with it - but of course, chance had it this error never occured while I was remotely connected, so I don't know what would happen if it did.
- oyvindo
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Re: Why do I need to intermittently reconnect CloudLink?
There is no reason at all to ever use uPnP on your router. In fact - from a security perspective - you should never allow it!Ralphort wrote:Qnap NAS UPnP is very buggy & unreliable as far as opening ports (some ports you really have to manually port forward on router). If it sees something in conflict it will switch external ports. So sometimes you'll notice that the NAS port is different than the External port. You can uncheck those ports & do what I've mentioned above.
It is not needed in order to use myQNAPcloud, and the problem referred to in this thread has nothing to do with uPnP.
- osbrook
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Re: Why do I need to intermittently reconnect CloudLink?
Agreed. I found a way round by NOT using Cloud link. Simply set the ports on the router. Provided DDNS has been configure and you append the port number to the URL you will be fine. Obviously you can use the Cloudlink (Mycloud) URL that is set with DDNS.oyvindo wrote:There is no reason at all to ever use uPnP on your router. In fact - from a security perspective - you should never allow it!Ralphort wrote:Qnap NAS UPnP is very buggy & unreliable as far as opening ports (some ports you really have to manually port forward on router). If it sees something in conflict it will switch external ports. So sometimes you'll notice that the NAS port is different than the External port. You can uncheck those ports & do what I've mentioned above.
It is not needed in order to use myQNAPcloud, and the problem referred to in this thread has nothing to do with uPnP.
TS-109II - 750GB, TS-109 pro and TS-853A 32TB