Qnapcloud My DDNS stopped work

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m@k
Starting out
Posts: 21
Joined: Thu May 14, 2009 2:51 am

Qnapcloud My DDNS stopped work

Postby m@k » Wed Aug 02, 2017 2:48 pm

The service My DDNS in QnapCloud stopped work few days ago. There is the message "Failed to update myQNAPcloud" on the configuration page and a domain is not updated indeed.
When I click on Update button, domain *.myqnapcloud.com is updated without any problems. Of course, that service has not sense if I have to update it manually :)

What was changed in my Qnap (TS-251) in the last days? I upgraded RAM from 2 to 8 GB and I installed Container Station and Browser Station. That's all.

Do you have any idea, what should I check, why DDNS doesn't work automatically?

m@k

m@k
Starting out
Posts: 21
Joined: Thu May 14, 2009 2:51 am

Re: Qnapcloud My DDNS stopped work

Postby m@k » Thu Aug 03, 2017 3:05 pm

Today the same... :( see attached screenshots.
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m@k
Starting out
Posts: 21
Joined: Thu May 14, 2009 2:51 am

Re: Qnapcloud My DDNS stopped work

Postby m@k » Sun Aug 06, 2017 5:44 pm

The Qnap support helped to solve the problem. They recommended to reset network configuration with following commands

Code: Select all

# /mnt/ext/opt/netmgr/netmgr.sh reset_all_settings_to_default
# /etc/init.d/network.sh reset_network_config_to_default
# /etc/init.d/network.sh clean-restart

m@k

londons
New here
Posts: 2
Joined: Thu Mar 28, 2013 8:28 pm
Location: Australia

Re: Qnapcloud My DDNS stopped work

Postby londons » Tue Aug 07, 2018 1:55 pm

Hi, I have the same problem, it works for a while but does not update automatically to a new IP if it changes on my router/ISP.
- if i'm inside the LAN at the server and i press the "Update" button in QTS then it updates (but that's not much help if i'm remote)

thank you - i will try the commands to see if that helps

Regards
Steven
QTS 4.3.4.0516
TS-470 Pro


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