cannot access NAS from internet

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jon96789
Know my way around
Posts: 126
Joined: Fri Dec 18, 2015 2:43 pm

cannot access NAS from internet

Post by jon96789 »

i have a TS-453 Pro... i can connect to the NAS from the internet with my iPhone using Qfile but not on my iPad. The iPad times out and gives error

"failed to connect.
You must sign in to QID to connect to this NAS.
sign in to:
1. get NAS login information
2. Import all QID login information."

I then try to sign in to the QID with my password and get the error

"This NAS is not on the QID list.
j*************@*****.com
Sign in with another QID?"

I then get kicked out to the Qfile screen.

Using Wi-Fi at home has no issues on the iPad. The iPad does not have cellular capability.

Any ideas?
jon96789
Know my way around
Posts: 126
Joined: Fri Dec 18, 2015 2:43 pm

Re: cannot access NAS from internet

Post by jon96789 »

I figured it out... i have to login to QID in the settings section of Qfile. Then selected Manage QID. After I logged in, it was able to import my info on the iPad...
mdaxx
First post
Posts: 1
Joined: Wed Jan 14, 2015 11:13 pm

Re: cannot access NAS from internet

Post by mdaxx »

This was helpful. One additional note - I had to log in both in the settings portion and then again when I selected the NAS. All works. Much appreciated.
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