Can't connect to QNAP remotely

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bithoven
First post
Posts: 1
Joined: Mon Dec 11, 2017 7:24 am

Can't connect to QNAP remotely

Post by bithoven »

Hi!
I couldn't find any solution for my problem nowhere... even google didn't know the answer. :wink:
I can connect to my QNAP outside lan network using Qmanager or Qfile installed on my mobile only using CloudLink connection method. It doesn't work when I choose different method (myQNAPcloud or WAN IP).
I can't connect also via my laptop using all kind of web browsers and smart link (qlink.to/XXX).
On myQNAPcloud account I got information that QloudLink service isn't installed or doesn't work properly.

My devices:
- router/ modem FRITZBOX 6840 LTE
- NAS TS-453A (with newest firmware and every app is updated)

Cloudlink is installed. Ports are forwarded and UPNP is enabled.

Maybe there is a way to connect to the NAS via a web browser using the same CloudLink link configuration as Qmanager or Qfile? When I reeboot the QNAP remotely (using Qmanager) everything is ok for a while and I can connect via qlink.to/XXX, but after a couple of hours i loose a connection ability.

Thanks for your help in advance.
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dolbyman
Guru
Posts: 35253
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: Can't connect to QNAP remotely

Post by dolbyman »

LTE ? .. sure you have a routable external IP ? sounds more like

https://en.wikipedia.org/wiki/Carrier-grade_NAT
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