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Connecting remotely to QNAP: a constant pain in the **

Posted: Thu Dec 28, 2017 12:33 pm
by TimRideout
I have had my QNAP 669-TL for two years now. In general, I like it - when I am home. When I am away, or when I try to share links, the protocols seem HOPELESSLY complicated. Full disclosure: I am a power media user/creator, but when it comes to networking, I HATE all the hacking that has to happen to get this effing box to work.

For instance:

When I share a link, why do I need to send FOUR different links to a client? And NONE of them work! (Until recently, the mystical multiple forwards to this CLOUDLINK is now working)

If I want to access files on my server using FTP or WEBDAV - why the ** is it so complicated to find what addresses should where and which port should be open and where the EFF do I find my external ip and WHY do I have to jump through so many hoops to get it to (still not) work?

If I want a link to access my server using MyQnapCloud, why doesn’t SERVERNAME.myqnapcloud.com work?? Isn’t this my HOST NAME? I have tried using my external ip (oh look! There it is, buried on the WEB SERVER sub menu...) and that doesn’t work from a browser.

In short, anything outside the Qnap mobile apps seems to be anything less than a pain to get to work.
The “manual” is cryptic and often outdated.
I find it frustrating to have to “hack” so many steps together to get it to (not) work.
I thought it would just WORK... when it comes to remote access, I find it doesn’t.

And yes, I am venting. Thank you.

Re: Connecting remotely to QNAP: a constant pain in the **

Posted: Thu Dec 28, 2017 12:45 pm
by dolbyman
there is plenty of other share scripts around ... owncloud .. nextcloud...etc ever tried any of those ?

Re: Connecting remotely to QNAP: a constant pain in the **

Posted: Sun Jun 16, 2019 6:07 am
by TimRideout
I'm sure these are great. But I would like to get my expensive server to work instead. It's a shame that the documentation is cryptic and the (useable) customer service limited to (mostly) forums.

Re: Connecting remotely to QNAP: a constant pain in the **

Posted: Sun Jun 16, 2019 8:08 am
by dolbyman
qnap has enough security issues as it is... be glad they didn't introduce a "solution" of their own (so far)

Re: Connecting remotely to QNAP: a constant pain in the **

Posted: Mon Jun 17, 2019 12:46 am
by Don
Do you have the proper ports forwarded on your router?

Re: Connecting remotely to QNAP: a constant pain in the **

Posted: Tue Jun 18, 2019 3:34 am
by zxmon21
I agree with Don, I would look into router settings. I have set up the router to accept uPnP requests from the QNAP, and can access my server via servername.myqnapcloud.com.