recurrent warnings "CloudLink service for mobile applications is not available"

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matteoargos
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Posts: 13
Joined: Sat Feb 04, 2017 9:02 pm

recurrent warnings "CloudLink service for mobile applications is not available"

Post by matteoargos » Tue Jan 02, 2018 10:59 pm

Hello

I have QNAP NAS TS-43 where is running CloudLink

As I do not have a fixed IP this service is quite usefull for me to access NAS from my mobile devices (using Qmanager or Qget etc...)
Usually several times per day (every hours or something more or less) I receive waring from NAS telling me
"Level: Warning
[myQNAPcloud] CloudLink service for mobile and PC applications is not available. You may not be able to access your QNAP device via QNAP mobile apps or PC utilities via CloudLink. Please make sure your device is connected to the Internet and the UDP traffic is not blocked. error code: [-1]"
Then seems I cannot access my NAS from my mobile devisces..... but then the situation return normal automatically
I am pretty sure the internet connection is ok , NAS is connected to the internet.
I set the NAS with fixed IP, DNS primary and secondary is 8.8.8.8 and 8.8.4.4 (google) and usually I dont experience any particular issue
Is something due to the CloudLink Server?
Is there a way to understand if there is something wrong in my NAS configuration?

Thanks for helping.

BeyondEvil
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Posts: 12
Joined: Mon Jan 08, 2018 4:52 am

Re: recurrent warnings "CloudLink service for mobile applications is not available"

Post by BeyondEvil » Mon Jan 08, 2018 5:01 am

I have the same issue on my TS-219P.

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mydjtl
Getting the hang of things
Posts: 91
Joined: Wed Jan 11, 2017 7:52 am

Re: recurrent warnings "CloudLink service for mobile applications is not available"

Post by mydjtl » Tue Nov 06, 2018 11:55 am

TS-251+
(2) Seagate IronWolf 12TB 7200 RPM 256MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drives
8gb RAM in one slot. 4.3.3
Firmware as of 3/8/2020: 4.4.1.1216 (2/14/2020)

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zxlife
Starting out
Posts: 45
Joined: Wed Jul 11, 2012 10:15 pm

Re: recurrent warnings "CloudLink service for mobile applications is not available"

Post by zxlife » Tue Apr 14, 2020 8:15 pm

I'm getting these errors too and I have a static public-facing IP address.
Any idea which (default) UDP ports I need to check for?
Any idea which settings in the QNAP web interface I need to check to see which UDP ports are being used?
Are these ports outgoing or incoming?

Thansk
BloodBaz
QNAP TS-412 (4 x 2TB WD RED)

indiomako
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Posts: 1
Joined: Wed Jul 22, 2020 12:43 am

Re: recurrent warnings "CloudLink service for mobile applications is not available"

Post by indiomako » Wed Jul 22, 2020 12:48 am

I have the same issue on a TS-231P.

Ithink...after the last update.

Thnx in advance.

Mako-

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