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Cannot connect to QTS-desktop (accessing files is OK)

Posted: Wed Sep 19, 2018 1:16 am
by jameshenderson
Hi,

When I logon to myqnap cloud, I can see my deviceā€¦
Screen Shot 2018-09-10 at 16.02.00.png


I can access my files...
Screen Shot 2018-09-10 at 16.03.26.png


but I am unable to access my QTS desktop. When I click on the highlighted link below, I just get the error "no devices found" even though I am logged in.
Screen Shot 2018-09-10 at 16.03.48.png


Screen Shot 2018-09-10 at 16.04.24.png


Does anyone have any ideas?


Thanks,
James.

Re: Cannot connect to QTS-desktop (accessing files is OK)

Posted: Wed Nov 14, 2018 12:04 am
by Bearco
Did you ever figure this out? I'm having the same issue right now.

Edit: I figured it out. Open the myqnapcloud app locally (not through myqnapcloud.com) click on Publish Services on the left, then make sure Secure NAS Web is published. I checked the private box too.

Then I was able to open it.

Re: Cannot connect to QTS-desktop (accessing files is OK)

Posted: Sat Dec 01, 2018 8:20 am
by jameshenderson
hi - no, I never figured it out so thanks for the explanation! :D