CloudLink not work frequently

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ishbell15
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Joined: Wed Nov 16, 2016 6:14 am

CloudLink not work frequently

Postby ishbell15 » Wed Oct 03, 2018 8:45 am

Hi
I experienced CloudLink NOT WORK issues. I noticed that this happens very frequently if I have the NAS IP reserved as static IP at the Router (via NAS MAC address) . I had tested this and it seems proved this. After I removed the IP reservation for NAS, this may happen very rear, say 1 or 2 times fortnightly. any suggestions?

below this is error message:

"CloudLink [myQNAPcloud] CloudLink service for mobile and PC applications is unavailable. You cannot use CloudLink to access your QNAP device. Error code: 3. Ensure that the NAS is connected to the internet and that the UDP traffic is not blocked. "

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