How do I remove an entry from QNAP Cloud

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ctahell
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How do I remove an entry from QNAP Cloud

Postby ctahell » Fri Nov 02, 2018 6:16 pm

Hello,

I have an entry in my https://www.myqnapcloud.com/u#/my_devic ... xxxxxxxxxx which I want to remove from the list. It is a double of an existing QNAP device and the link is not working any more and therefore obsolete. There is no way I can remove the useless entry.
My_QNAP_Cloud_Device_Removal.png
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Tapio Hellman
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Toxic17
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Re: How do I remove an entry from QNAP Cloud

Postby Toxic17 » Fri Nov 02, 2018 6:44 pm

if you cannot do it then let QNAP complete the task.

https://helpdesk.qnap.com/index.php/Tickets/Submit
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Moogle Stiltzkin
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Re: How do I remove an entry from QNAP Cloud

Postby Moogle Stiltzkin » Fri Nov 02, 2018 8:14 pm

afaik,

you go to myqnapcloud and unlink your device from there.

also in your QTS, disable myqnapcloud and other related settings there if you are no longer using it.

if it still is not clear like you mentioned, then yes escalate to helpdesk :'
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Robert246
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Re: How do I remove an entry from QNAP Cloud

Postby Robert246 » Mon Nov 19, 2018 5:46 pm

Nothing to remove. Impossible to guess what does no longer work base on the information provided.

Try this ... for example:
- myQNAPcloudd App: Sign-Off (== remove the connection NAS -> myQNAPcloud.com)
- https://www.myqnapcloud.com/ -> Sign-in -> [yourrnasname] -> Device Details -> [Unregister]
- myQNAPcloud App: [Start] again, sign-in with your QID again, re-regiter the hostname
- Check VPN (it's enabled again without let you know).

Report what does not work.


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