QNAP NAS Community Forum

Hi all,
I'm trying to set up a Qnap TS-431P2 as a remote backup server, but seem to have some strange issues with accessing it through its public IP. I get timed out every time I try to access it either through its IP or the myqnapcloud-link. I've tried both upnp, which says that it's able to open all the necessary ports (except SSH for some reason), and manually forwarding the relevant ports in my router. myQnapcloud > Overview > Network Connectivity gives me a 'failed'-symbol next to the Web Connectivity-status. OpenVPN also gets timed out.

CloudLink works great remotely however, and so does the iOS apps such as Qmanager.

I've even tried using two different routers, one Asus AC51U and one xiaomi with OpenWRT installed. Same result with both routers. Is it something with my ISP? Or what am I missing?

don't use upnp for starters... disable that it's a security risk.


port forward instead
https://www.qnap.com/en/how-to/faq/arti ... d-service/


while you can opt to use myqnapcloud, personally i'd rather use a secure VPN setup if i required SECURE remote access


one thing you can setup is the dynddns so that your qnap has a static ip address for starters. you can setup one in myqnapcloud. also you can go to security and setup a lets encrypt certificate.

Thanks for your reply Moogle! I was actually planning on using both manual port forwarding and VPN to connect remotely. I'm just kinda trying everything here to troubleshoot the issue. Because I have a feeling that the reason the VPN isn't working is the same reason that myqnapcloud isn't.

I tried setting up a static IP as you said. But I'm getting the following error message:

Failed to connect to your device using the above IP address. Please confirm your port settings in Auto router configuration.

hm....a checklist of things i'd go through

- update router
- static ips for your devices e.g. qnap
- setup port forward on router https://www.qnap.com/en/how-to/faq/arti ... turbo-nas/
- setup dyndns on qnap (easiest is probably qnaps free dyndns)
- security setup lets encrypt cert
- is all your devices updated? qnap qts, and router?
- probably check your virtual network in qts that it is configured correctly
- reboot qnap, switch and router.
- in myqnapcloud dyndns click the refresh to see if it correctly updates your ip. also login to the myqnapcloud website and link your device and also refresh there so it grabs the latest ip.

Okay after some tracerouting I realized there was some kind of double NAT going on. So I called my ISP and sure enough, they had to change our IP from a local to a public one, now everything works beautifully!:)
Not sure why they do that? Wonder if it’s common?

Anyway, huge thank you Moogle for your help!

Sengaia wrote: ↑Tue May 28, 2019 8:17 pm Okay after some tracerouting I realized there was some kind of double NAT going on. So I called my ISP and sure enough, they had to change our IP from a local to a public one, now everything works beautifully!:)
Not sure why they do that? Wonder if it’s common?

Anyway, huge thank you Moogle for your help!

you're welcome

hm found this

Using a DDNS with Double NAT
If your ASUS router is double NATed behind your ISP's router, you may need to retrieve your external IP rather than using the one passed to it from the Custom DDNS settings. Find the line in your update script where the IP is used

https://github.com/RMerl/asuswrt-merlin ... ustom-DDNS