Cannot Connect To MyQNAPCloud Address Remotely

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Genesis730
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Posts: 2
Joined: Wed Apr 20, 2016 8:09 am

Cannot Connect To MyQNAPCloud Address Remotely

Post by Genesis730 » Sat Jun 15, 2019 9:55 am

I have setup my new TS-251+ and have it hard-wired into my router.
I have "auto-configured" the router via the QTS-MyQNAPCloud app and all is OK (NAS Web, Secured NAS Web, FTP/FTPES Server, SSH Server/SFTP Server, Web Server, Secured Web Server) when I go into the Auto Router Configuration tab of the app.
Further, under the Overview tab, Auto Router Configuration is has a green check next to both Status and Web Connectivity.

I have registered my device with MyQNAPCloud and can access it via my intranet (local IP set by router, which I have assigned as a static IP) however remote access via xxxx.MyQNAPCloud.com tells me the connection timed out or is unavailable.

I have searched throughout the forum and have found several similar issues but none that I have been able to follow enough or apply to my situation to find a fix.

Any help or suggestions would be appreciated! Thank you

Here is the Diagnostics dump:
------ NAT PMP Diagnostics ------
initnatpmp() returned 0 (SUCCESS)
using gateway : 192.168.0.1
sendpublicaddressrequest returned 2 (SUCCESS)
readnatpmpresponseorretry returned -7 (FAILED)
------ UPnP Diagnostics ------
upnpc : miniupnpc library test client. (c) 2006-2011 Thomas Bernard
Go to http://miniupnp.free.fr/ or http://miniupnp.tuxfamily.org/
for more information.
List of UPNP devices found on the network :
desc: http://192.168.0.1:5431/dyndev/uuid:70f ... f123f00000
st: urn:schemas-upnp-org:device:InternetGatewayDevice:1

Found valid IGD : http://192.168.0.1:5431/uuid:70f19623-2 ... nnection:1
Local LAN ip address : 192.168.0.10
Connection Type : IP_Routed
Status : Connected, uptime=183253s, LastConnectionError :
Time started : Wed Jun 12 15:40:53 2019
MaxBitRateDown : 54599000 bps MaxBitRateUp 9860000 bps
ExternalIPAddress = 100.101.102.103 **modified for security
0 UDP 3074->192.168.0.2:3074 'Teredo 192.168.0.2:3074->3074 UDP' ''
1 TCP 8080->192.168.0.10:8080 '4116148f1d5f20dc2dc6de709ce2a30b-Web Admin' ''
2 TCP 8082->192.168.0.10:443 '4116148f1d5f20dc2dc6de709ce2a30b-Secure Web Admin' ''
3 TCP 20->192.168.0.10:20 '4116148f1d5f20dc2dc6de709ce2a30b-FTP/FTPS' ''
4 TCP 22->192.168.0.10:22 '4116148f1d5f20dc2dc6de709ce2a30b-SSH/SFTP' ''
5 TCP 8083->192.168.0.10:80 '4116148f1d5f20dc2dc6de709ce2a30b-Web Server/Multi' ''
6 TCP 8081->192.168.0.10:8081 '4116148f1d5f20dc2dc6de709ce2a30b-Secure Web Serve' ''
7 TCP 21->192.168.0.10:21 '4116148f1d5f20dc2dc6de709ce2a30b-FTP/FTPS' ''
GetGenericPortMappingEntry() returned 713 (SpecifiedArrayIndexInvalid)

Genesis730
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Posts: 2
Joined: Wed Apr 20, 2016 8:09 am

Re: Cannot Connect To MyQNAPCloud Address Remotely

Post by Genesis730 » Sat Jun 22, 2019 6:27 am

Any suggestions?

dolbyman
Guru
Posts: 14311
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: Cannot Connect To MyQNAPCloud Address Remotely

Post by dolbyman » Sat Jun 22, 2019 6:39 am

if you really want to risk exposing all those services to the open web, do it manually on the router

better way would be a vpn (server on QNAP or router)

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