"Internet Connection Error" - No Other Internet Issue

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wmconey@gmail.com
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Joined: Thu Aug 25, 2016 1:38 am

"Internet Connection Error" - No Other Internet Issue

Post by wmconey@gmail.com » Thu Sep 05, 2019 1:24 pm

I've re-installed myQNAPcloud twice now, but I get the same error "Internet Connection Error." Meanwhile, all other internet activity works perfectly, no issues, [downloading apps, firmware update, etc] and a second QNAP 451+ has no issues with the service.

How can I troubleshoot?

CiASpook
Know my way around
Posts: 202
Joined: Mon Mar 22, 2010 7:07 am

Re: "Internet Connection Error" - No Other Internet Issue

Post by CiASpook » Fri Sep 20, 2019 4:42 am

I'm having the same problem. Rased a ticket with QNAP.
QNAP TVS-1282T3-i7-64G with 8x Seagate Ironwolf 14TB, 4x Samsung 860EVO 4TB, 2x Samsung 860EVO 2TB M.2, custom with Corsair H5 SF watercooling, Corsair SF450W PSU and Noctua NF-8A PWM 80mm fans. QTiering and RW Cache.

wmconey@gmail.com
Starting out
Posts: 17
Joined: Thu Aug 25, 2016 1:38 am

Re: "Internet Connection Error" - No Other Internet Issue

Post by wmconey@gmail.com » Fri Sep 20, 2019 4:52 am

I had them connect and work through - turned out something was borked with my internet connection settings. Did the 3 second reset that resets network settings, reconfigured and now everything works.

Chargerdan
Starting out
Posts: 10
Joined: Tue Jan 24, 2017 12:42 pm

Re: "Internet Connection Error" - No Other Internet Issue

Post by Chargerdan » Fri Sep 20, 2019 5:11 am

Having this issue today after I did the latest firmware update.

I'll have to give the reset option a run.

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oyvindo
Experience counts
Posts: 1009
Joined: Tue May 19, 2009 2:08 am
Location: Norway, Oslo

Re: "Internet Connection Error" - No Other Internet Issue

Post by oyvindo » Fri Sep 20, 2019 5:38 am

Same problem here on my TS-453Be after today's upgrade to the 4.4.1.1064 build 20190918 Release : No internet connection!!
NAS:
QNAP TS-453Be 16Gb
4x3TB RAID5
QTS 4.3.6
Madsonic 6.1 + LMS 7.9.2
Plex 1.03

QNAP HS-251 2G
2x2TB RAID0
QTS 4.3.6
Kodi 16.1
Rainloop 1.12

QNAP TS-119
Single Disk 1Tb
QTS 4.3.3

CiASpook
Know my way around
Posts: 202
Joined: Mon Mar 22, 2010 7:07 am

Re: "Internet Connection Error" - No Other Internet Issue

Post by CiASpook » Fri Sep 20, 2019 6:51 am

Holding reset button for 3 seconds fixed the problem for me also. Thanks :)
QNAP TVS-1282T3-i7-64G with 8x Seagate Ironwolf 14TB, 4x Samsung 860EVO 4TB, 2x Samsung 860EVO 2TB M.2, custom with Corsair H5 SF watercooling, Corsair SF450W PSU and Noctua NF-8A PWM 80mm fans. QTiering and RW Cache.

Chargerdan
Starting out
Posts: 10
Joined: Tue Jan 24, 2017 12:42 pm

Re: "Internet Connection Error" - No Other Internet Issue

Post by Chargerdan » Fri Sep 20, 2019 9:51 am

3 second reset didn't work for me.

I show a disabled DDNS for myqnapcloud but it won't let me do anything with it. As soon as I try to enable it I get the same "Internet Connection Error" and it won't let me delete it.

Chargerdan
Starting out
Posts: 10
Joined: Tue Jan 24, 2017 12:42 pm

Re: "Internet Connection Error" - No Other Internet Issue

Post by Chargerdan » Sat Sep 21, 2019 3:17 am

Whatever this problem is it's related to the 4.4.1 firmware.

I was able to downgrade back to 4.3.6 and myQNAPcloud service is back working normally again. The system that's having this issue is a TVS-471. The other units I have haven't had this issue.

I guess I'll wait until the next version comes out to test it again.

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