getting regular QNAPcloud warnings

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lexvo
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Location: Netherlands

getting regular QNAPcloud warnings

Post by lexvo » Sat Mar 28, 2020 1:57 am

The last weeks, I get a warning every few days or so about myQNAPcloud link service not available (see below). I get this warning from my TS-453Be running FW 4.4.1.1216. As far as I can see, QNAPcloud is still working though. Any ideas?

Code: Select all

NAS Name: 
Severity: Warning
Date/Time: 2020/03/27 16:48:47

App Name: myQNAPcloud
Category: myQNAPcloud Link
Message: [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud website is unavailable. You cannot manage or share the file(s)/folder(s) stored on this QNAP device via myQNAPcloud web site. Error code: -1.
TS-453Be with FW 4.5.2.1566 build 20210202, 4GB RAM, 4x WD Red 4TB RAID 5
TS-119P+ with FW 4.3.3.1315 build 20200611

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dolbyman
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Location: Vancouver BC , Canada

Re: getting regular QNAPcloud warnings

Post by dolbyman » Sat Mar 28, 2020 2:03 am

Seen the same issue on the German forum today, so probably downtime on QNAP's part.

browellm
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Re: getting regular QNAPcloud warnings

Post by browellm » Sun Mar 29, 2020 5:00 am

Also been getting the same error from the UK over the past few days.

lexvo
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Posts: 223
Joined: Tue Jan 11, 2011 1:54 am
Location: Netherlands

Re: getting regular QNAPcloud warnings

Post by lexvo » Sun Mar 29, 2020 6:05 am

@dolbyman and @browellm: thanks, looks like a problem on QNAP’s side indeed
TS-453Be with FW 4.5.2.1566 build 20210202, 4GB RAM, 4x WD Red 4TB RAID 5
TS-119P+ with FW 4.3.3.1315 build 20200611

tinghios
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Joined: Fri Dec 21, 2018 5:30 pm

Re: getting regular QNAPcloud warnings

Post by tinghios » Mon Mar 30, 2020 9:53 pm

Just experienced in Italy too, so probably there is sporadic connectivity issue Covid-related (Internet is slowing down everywhere).

carlos08
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Re: getting regular QNAPcloud warnings

Post by carlos08 » Wed Apr 01, 2020 7:01 pm

Same problem here in the Netherlands. The error only began after an update, so it may be a QNAP software issue. I get the error repeatedly throughout the day. Then after a delay of about 12 minutes, I get this follow-up message:
App Name: myQNAPcloud
Category: myQNAPcloud Link
Message: [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud website is ready.
Hope they get this fixed soon. The constant interruptions are a major pain-in-the-****.

Marcinnelli
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Joined: Wed Oct 31, 2018 2:36 pm

Re: getting regular QNAPcloud warnings

Post by Marcinnelli » Sat May 02, 2020 3:25 pm

The same in Poland since 28th of April.
I've done some updates recently (around 3 days before that error start appearing). Then was quiet for wek or two and yesterday was second "seasion" of this warning- appeard 8 times in 2.5h. Now it's quiet again.

Any idea?

lexvo
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Posts: 223
Joined: Tue Jan 11, 2011 1:54 am
Location: Netherlands

Re: getting regular QNAPcloud warnings

Post by lexvo » Sat May 02, 2020 7:06 pm

Well, thankfully, I didn't have this problem for a few weeks now. Maybe certain QNAP services are affected after another?
TS-453Be with FW 4.5.2.1566 build 20210202, 4GB RAM, 4x WD Red 4TB RAID 5
TS-119P+ with FW 4.3.3.1315 build 20200611

Kelvin.Smith
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Joined: Mon May 09, 2016 6:26 am

Re: getting regular QNAPcloud warnings

Post by Kelvin.Smith » Thu Jan 28, 2021 5:10 am

This has been happening to me for some years now, and it happened again this evening. In most cases I receive this message and about 5 minutes later I receive a message "myQNAPcloud Link service for myQNAPcloud website is ready."
It is irritating but not inconvenient as I do not rely on it. Would be nice if it was fixed or even have it explained.

lexvo
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Posts: 223
Joined: Tue Jan 11, 2011 1:54 am
Location: Netherlands

Re: getting regular QNAPcloud warnings

Post by lexvo » Thu Jan 28, 2021 5:17 pm

I have these messages again the last few weeks.
TS-453Be with FW 4.5.2.1566 build 20210202, 4GB RAM, 4x WD Red 4TB RAID 5
TS-119P+ with FW 4.3.3.1315 build 20200611

Gidders
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Joined: Fri Jan 20, 2017 5:28 am

Re: getting regular QNAPcloud warnings

Post by Gidders » Fri Jan 29, 2021 10:25 pm

I've been getting these messages too but I'm not clear from the above posts if the problem is

1) With my NAS & if so what I should do about it or
2) With the QNAP Mycloud servers?

lexvo
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Posts: 223
Joined: Tue Jan 11, 2011 1:54 am
Location: Netherlands

Re: getting regular QNAPcloud warnings

Post by lexvo » Fri Jan 29, 2021 10:41 pm

Gidders wrote:
Fri Jan 29, 2021 10:25 pm
I've been getting these messages too but I'm not clear from the above posts if the problem is

1) With my NAS & if so what I should do about it or
2) With the QNAP Mycloud servers?
I didn't have the message for a while and since last week or so they appear again. I didn't change anything on my NAS, so I assume it has to do with the QNAP servers.
TS-453Be with FW 4.5.2.1566 build 20210202, 4GB RAM, 4x WD Red 4TB RAID 5
TS-119P+ with FW 4.3.3.1315 build 20200611

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