getting regular QNAPcloud warnings

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lexvo
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Joined: Tue Jan 11, 2011 1:54 am
Location: Netherlands

getting regular QNAPcloud warnings

Post by lexvo »

The last weeks, I get a warning every few days or so about myQNAPcloud link service not available (see below). I get this warning from my TS-453Be running FW 4.4.1.1216. As far as I can see, QNAPcloud is still working though. Any ideas?

Code: Select all

NAS Name: 
Severity: Warning
Date/Time: 2020/03/27 16:48:47

App Name: myQNAPcloud
Category: myQNAPcloud Link
Message: [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud website is unavailable. You cannot manage or share the file(s)/folder(s) stored on this QNAP device via myQNAPcloud web site. Error code: -1.
TS-453Be with FW 5.1.5.2645 build 20240116, 4GB RAM, 4x WD Red 4TB RAID 5
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dolbyman
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Location: Vancouver BC , Canada

Re: getting regular QNAPcloud warnings

Post by dolbyman »

Seen the same issue on the German forum today, so probably downtime on QNAP's part.
browellm
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Re: getting regular QNAPcloud warnings

Post by browellm »

Also been getting the same error from the UK over the past few days.
TS-451
lexvo
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Joined: Tue Jan 11, 2011 1:54 am
Location: Netherlands

Re: getting regular QNAPcloud warnings

Post by lexvo »

@dolbyman and @browellm: thanks, looks like a problem on QNAP’s side indeed
TS-453Be with FW 5.1.5.2645 build 20240116, 4GB RAM, 4x WD Red 4TB RAID 5
tinghios
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Re: getting regular QNAPcloud warnings

Post by tinghios »

Just experienced in Italy too, so probably there is sporadic connectivity issue Covid-related (Internet is slowing down everywhere).
carlos08
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Re: getting regular QNAPcloud warnings

Post by carlos08 »

Same problem here in the Netherlands. The error only began after an update, so it may be a QNAP software issue. I get the error repeatedly throughout the day. Then after a delay of about 12 minutes, I get this follow-up message:
App Name: myQNAPcloud
Category: myQNAPcloud Link
Message: [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud website is ready.
Hope they get this fixed soon. The constant interruptions are a major pain-in-the-****.
Marcinnelli
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Re: getting regular QNAPcloud warnings

Post by Marcinnelli »

The same in Poland since 28th of April.
I've done some updates recently (around 3 days before that error start appearing). Then was quiet for wek or two and yesterday was second "seasion" of this warning- appeard 8 times in 2.5h. Now it's quiet again.

Any idea?
lexvo
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Posts: 248
Joined: Tue Jan 11, 2011 1:54 am
Location: Netherlands

Re: getting regular QNAPcloud warnings

Post by lexvo »

Well, thankfully, I didn't have this problem for a few weeks now. Maybe certain QNAP services are affected after another?
TS-453Be with FW 5.1.5.2645 build 20240116, 4GB RAM, 4x WD Red 4TB RAID 5
Kelvin.Smith
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Joined: Mon May 09, 2016 6:26 am

Re: getting regular QNAPcloud warnings

Post by Kelvin.Smith »

This has been happening to me for some years now, and it happened again this evening. In most cases I receive this message and about 5 minutes later I receive a message "myQNAPcloud Link service for myQNAPcloud website is ready."
It is irritating but not inconvenient as I do not rely on it. Would be nice if it was fixed or even have it explained.
lexvo
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Posts: 248
Joined: Tue Jan 11, 2011 1:54 am
Location: Netherlands

Re: getting regular QNAPcloud warnings

Post by lexvo »

I have these messages again the last few weeks.
TS-453Be with FW 5.1.5.2645 build 20240116, 4GB RAM, 4x WD Red 4TB RAID 5
Gidders
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Joined: Fri Jan 20, 2017 5:28 am

Re: getting regular QNAPcloud warnings

Post by Gidders »

I've been getting these messages too but I'm not clear from the above posts if the problem is

1) With my NAS & if so what I should do about it or
2) With the QNAP Mycloud servers?
lexvo
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Posts: 248
Joined: Tue Jan 11, 2011 1:54 am
Location: Netherlands

Re: getting regular QNAPcloud warnings

Post by lexvo »

Gidders wrote: Fri Jan 29, 2021 10:25 pm I've been getting these messages too but I'm not clear from the above posts if the problem is

1) With my NAS & if so what I should do about it or
2) With the QNAP Mycloud servers?
I didn't have the message for a while and since last week or so they appear again. I didn't change anything on my NAS, so I assume it has to do with the QNAP servers.
TS-453Be with FW 5.1.5.2645 build 20240116, 4GB RAM, 4x WD Red 4TB RAID 5
dreadful
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Re: getting regular QNAPcloud warnings

Post by dreadful »

i am also getting it for 15 days i have not changed anything. only updated firmware as it is released.
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spile
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Re: getting regular QNAPcloud warnings

Post by spile »

Have you opened a call? What was the response?
Mercus
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Re: getting regular QNAPcloud warnings

Post by Mercus »

I have been getting these warnings occasionally for several years now and lately this has increased to multiple emails per day.
I do not get a mail that the service is again operational, as some other people do.
The service continues to work fine btw.
TS-459 Pro II QTS 4.2.6
TS-412 QTS 4.3.3.1432
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