myqnapcoud not installed error message

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westover
Starting out
Posts: 24
Joined: Sat Jun 03, 2017 2:49 am

myqnapcoud not installed error message

Post by westover » Thu May 14, 2020 11:12 pm

Over the last few days I've sometimes been unable to access my Qnap remotely
I get the message
myqnapcloud link is not installed or does not function correctly.

I've not changed anything,regarding settings or router and the only way I can currently resolve it is to have somebody in the office perform a restart to the box

Any ideas ?
TIA
Peter
Model name TS-569 Pro
Firmware version 4.3.4.1282 Build 20200408
HBS3 V 3.0.200113

dolbyman
Guru
Posts: 19747
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: myqnapcoud not installed error message

Post by dolbyman » Thu May 14, 2020 11:32 pm

just plain in the open for hackers delight or at least via VPN ?

westover
Starting out
Posts: 24
Joined: Sat Jun 03, 2017 2:49 am

Re: myqnapcoud not installed error message

Post by westover » Fri May 15, 2020 12:07 am

currently open
Model name TS-569 Pro
Firmware version 4.3.4.1282 Build 20200408
HBS3 V 3.0.200113

dolbyman
Guru
Posts: 19747
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: myqnapcoud not installed error message

Post by dolbyman » Fri May 15, 2020 1:33 am

so switch to a VPN (best done on router or dedicated appliance)

westover
Starting out
Posts: 24
Joined: Sat Jun 03, 2017 2:49 am

Re: myqnapcoud not installed error message

Post by westover » Fri May 15, 2020 1:48 am

I'd like to know what has caused this error,are you saying if I get a VPN it will definitely fix it
Model name TS-569 Pro
Firmware version 4.3.4.1282 Build 20200408
HBS3 V 3.0.200113

dolbyman
Guru
Posts: 19747
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: myqnapcoud not installed error message

Post by dolbyman » Fri May 15, 2020 1:51 am

when accessing the NAS via VPN, it's like being in your home network

and you setup a VPN, you don't "get" it, don't mix it up with privacy and unblock VPN's you have to pay for

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