myqnapcloud url was working. now it doesn't. why?

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unita
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Posts: 6
Joined: Sat Jan 06, 2018 4:16 am

myqnapcloud url was working. now it doesn't. why?

Post by unita » Fri Aug 21, 2020 12:56 am

we were using the myqnapcloud url for a couple of years without issue.

now it doesn't work but I changed nothing either on the NAS or on the computers trying to connect.

my home computer is a macbook pro and was connecting fine. now the only way it will connect is if I use a vpn. again, nothing changed in the environment. why did it stop working?

this is driving me crazy as our staff work from home and need remote access to our NAS!

could it be the certificate used by the NAS? on previous sessions with a qnap support tech we walked through the port connections and that is all fine according to the tech.

any advice would be most appreciated.

mcflyy
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Posts: 42
Joined: Tue Apr 09, 2013 6:08 pm
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Re: myqnapcloud url was working. now it doesn't. why?

Post by mcflyy » Fri Aug 28, 2020 12:50 am

Hi
did you change your ISP which supports IP6 only?
Model: TS-269 Pro
Firmware: 4.3.3.0262
HDD: 2x 3TB WD Red / WDC WD30EFRX-68AX9N0 (SATA) 6TB total
Firmare HDD: 80.00A80
RAID: RAID 0
RAM: 3GB

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