Unable to Register for the myQNAPcloud Service

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Bengaldad
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Joined: Sun Aug 23, 2020 4:55 am

Unable to Register for the myQNAPcloud Service

Post by Bengaldad » Wed Dec 23, 2020 1:13 am

I recently reset the settings of my QNAP TVS-872XT NAS. in the course of this settings reset, I received a message that my NAS was no longer registered and that I would need to re-register it. I used Qfinder Pro to log in to the web interface for my NAS, went to Help Desk, and tried to follow the Start procedure for registering my NAS. When I click on Start in the wizard and enter m email address and password, I get the message: "The cloud server cannot be connected. Please check your internet connection and try again. Errorr code: - 11."

My internet connection is fine. Can anyone help me figure out how to re-register my NAS?

Thank you in advance for responding.

Tom

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