myQNAPcloud service temporarily unavailable

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NAS-USER-77
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Posts: 6
Joined: Mon Aug 31, 2020 9:36 am

myQNAPcloud service temporarily unavailable

Post by NAS-USER-77 » Thu Jan 14, 2021 5:56 pm

Hi guys,

We've been intermittently hit with errors when trying to RTTS backup between two NAS QNAP units at different locations using the myQNAPcloud service on Hybird Backup Sync.

We continue to see the error "myQNAPcloud service temporarily unavailable please try again later" and then it comes good intermittently.

I've searched extensively and appears some commentary around "its a free service dont expect much" but Im keen to know if this is QNAP's servers that keep going down or if this is something on our end.

Is this something we can check out settings wise to stabilise the connection?

Any help is massively appreciated!

Cheers

Mousetick
Been there, done that
Posts: 749
Joined: Thu Aug 24, 2017 10:28 pm

Re: myQNAPcloud service temporarily unavailable

Post by Mousetick » Thu Jan 14, 2021 8:34 pm

myQNAPcloud has a service status page:
https://status.myqnapcloud.com/service_status?lang=en

I don't know how accurate and up-to-date it is, but it wouldn't hurt to check it whenever you encounter the service outage error.

ladquibk2
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Posts: 1
Joined: Mon Feb 15, 2021 10:52 pm

Re: myQNAPcloud service temporarily unavailable

Post by ladquibk2 » Mon Feb 15, 2021 11:07 pm

Hi folks,

Sorry if this is not the right place, but I have been completely unable today to use -or even sign in- into any Qnap account. I've created two already and after validating it and trying to log in, it says the user or pass is incorrect.
I did also try to check the status page using the link provided by Mousetick, but it's just blank...

Any ideas? Anyone else experiencing the same? I do need to open a support ticket and it's becoming a nightmare.
Thanks in advance.

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