Change email address on QNAP account and start again

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davehooper
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Joined: Fri Nov 17, 2017 1:57 am

Change email address on QNAP account and start again

Post by davehooper » Fri Mar 26, 2021 5:13 am

Hi, I wish to de register an old email address linked to my NAS and register a new one but it looks like it’s permanently linked so I have just de registered the NAS and added it again and there is still no option to change the email. Also myqnapcloudlink has stopped working it says it is not installed or does not function correctly so I would like to go ahead and reset the NAS and account linked with it without losing the data stored on it and start afresh. Looking for help for the safest straightforward way to do this.
Thank you

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dolbyman
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Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: Change email address on QNAP account and start again

Post by dolbyman » Fri Mar 26, 2021 5:20 am

for account changes like this, best to contact qnap

davehooper
Starting out
Posts: 11
Joined: Fri Nov 17, 2017 1:57 am

Re: Change email address on QNAP account and start again

Post by davehooper » Fri Mar 26, 2021 5:47 am

I did ring them the other day and was told to raise a ticket but I thought I’d try in here first

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dolbyman
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Posts: 22367
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: Change email address on QNAP account and start again

Post by dolbyman » Fri Mar 26, 2021 5:47 am

we are all users and have no access to any of these systems

davehooper
Starting out
Posts: 11
Joined: Fri Nov 17, 2017 1:57 am

Re: Change email address on QNAP account and start again

Post by davehooper » Fri Mar 26, 2021 5:51 am

Yes I know that I meant for general advice.

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