TS-1279U-RP stuck on blue LOADING screen

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MOS6510
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Joined: Tue Jun 30, 2015 4:38 pm

TS-1279U-RP stuck on blue LOADING screen

Post by MOS6510 »

Our TS-1279U-RP GUI stopped working, no changes were applied to the NAS. Plugging a monitor directly to the VGA port also does nothing, it displays a black screen. Apart from that the NAS is fully accessible via SSH, I can browse all files from windows etc.

I managed to update the firmware to the latest version (TS-1279U_20210504-4.3.6.1663) using QFinder, unfortunately that didn't solve the issue. I then followed Step 1 from this guide a

https://tinyurl.com/2tnhsw4e

nd deleted the /etc/config/.qos_config/users/admin folder, after rebooting the box the OS created the folder again but GUI is still stuck on a blue LOADING screen. Opening it in a second tab trick doesn't work either.

I'm a bit reluctant to pull out the drives and running commands in the 2nd step - would this delete all shares and data? Any advice appreciated.
Last edited by MOS6510 on Wed May 12, 2021 5:12 pm, edited 1 time in total.
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dolbyman
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Location: Vancouver BC , Canada

Re: TS-1279U-RP stuck on blue LOADING screen

Post by dolbyman »

please use a link shortener for these URL's they get censored by the forum

Have you tried
-using a different browser or machine
-reinstalling the current firmware
MOS6510
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Posts: 7
Joined: Tue Jun 30, 2015 4:38 pm

Re: TS-1279U-RP stuck on blue LOADING screen

Post by MOS6510 »

I tried 4 different browsers on 3 computers with the same result.

I also installed 2 different firmware updates (ours was quite old) and just to test it, I reinstalled the latest again, still stuck on the blue screen.
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