Pls Help with Cloud Install - Device not found (#106040)

[5thgen]

I'm pulling my hair out the last few days.

I cannot do the cloud installation because I keep getting this message/error:

QNAP Cloud Installation
Device not found (#106040)

I've entered my cloud key many times and I know my NAS is connected to the internet because I can access it through cellular from the QManager app. I've tried installing through Chrome, IE9, and Android via QR reader but nothing is working.

The NAS I bought is TS-220.

[schumaku]

Leave your hair where it belongs please.

Follow the simple myQNAPcloud wizard as shown in the fine QNAP Turbo NAS User ManualQNAP Applications -> myQNAPcloud Service - no need for this key AFAIK.

[5thgen]

Wow, I feel like an idiot - that was too easy.

Thanks!!!

[schumaku]

Wow, I feel like an idiot...

This was not intended. For some reasons, there is potentially something with this cloud key provided customized for your NAS.

[schumaku]

All right, here is the insight ref. cloudkey:

The cloudkey can be used to find a NAS as long as the NAS is not initialized. Once initialized and configured, the cloud install with the cloudkey won't find the device.

Regards,
-Kurt.

[sarman]

Hi Kurt,

just to have a clear understanding:

I also had this message, but...:

I migrated from old NAS to new NAS as described in the User-Manual - which worked.

Also the new NAS took over the old NAS-Name.

So I undertsand the new NAS is already initialized and Cloud Key does' nt work, right ?

BTW: I had some strange experience when unboxing my new NAS (should be a TS-670 pro)
Scope of delivery were four ethernet-cabel, which is standard delivery of TS-670 (without "pro"). Also two sticker with in total 4 Mac-Adresses are put
on the packaging while no additional NIC included (additonal NIC comes with TS-670 normally).
The sticker on bottom side names the NAS as TS-670 (without pro), while QTS says it is TS-670 pro.

How can I ensure that I have a 670 pro. Afaik, there is no possibility to read out CPU Specs to get a clear indication.
Can you help me solving the mistery.

Many thanks in advance.

Regards
Manfred

[schumaku]

Hallo Manfred,

So I undertsand the new NAS is already initialized and Cloud Key does' nt work, right ?

Yes - no reason for it any more.

BTW: I had some strange experience when unboxing my new NAS (should be a TS-670 pro) Scope of delivery were four ethernet-cabel, which is standard delivery of TS-670 (without "pro"). Also two sticker with in total 4 Mac-Adresses are put on the packaging while no additional NIC included (additonal NIC comes with TS-670 normally). The sticker on bottom side names the NAS as TS-670 (without pro), while QTS says it is TS-670 pro.

Serial number (and the MAC addresses [well, two...] are matching?

How can I ensure that I have a 670 pro. Afaik, there is no possibility to read out CPU Specs to get a clear indication.
Can you help me solving the mistery.

MAC addresses:

[~] # ifconfig | grep HWaddr
eth0 Link encap:Ethernet HWaddr xx:xx:xx:xx:xx:xx
eth1 Link encap:Ethernet HWaddr xx:xx:xx:xx:xx:xx

CPU:

[~] # cat /proc/cpuinfo
...

[sarman]

Hallo Kurt,

just wanna give you some feedback on your last reply.

Two MAC adresses are matching, also CPU Info meets the specs of TS-670Pro.

Everything seems to be fine.

Thanks again for quick and proficient help (as usual).

Regards
Manfred